Overview

In an unpredictable, fast-paced world, all levels and branches of government need to stay on top of the most current and critical information to deliver top-notch service to their constituents. This is why the public sector stands out as the leading adopter of wireless technology. The BlackBerry® solution is the wireless solution governments choose most.

BlackBerry® Business Solutions for Government and the Public Sector allow your mobile personnel to communicate wirelessly—and securely—at all times, making them more productive, flexible and effective.

Products & Services

BlackBerry® Business Solutions are made up of customizable software and services because the best solution for your business should be one based on your business.

BlackBerry Smartphones

BlackBerry Business Solutions provide a choice of powerful smartphones and BlackBerry® enabled devices to best suit your needs.

BlackBerry Smart Card Reader

The BlackBerry® Smart Card Reader is a lightweight, wearable smart card reader that enables controlled access to BlackBerry smartphones using Bluetooth® technology and advanced AES-256 encryption. Purchase now from the BlackBerry Accessory Store

BlackBerry Software

BlackBerry software manages the link between the BlackBerry smartphone and your business.

Research In Motion (RIM) Professional Services

The RIM® Professional Services group can be engaged to provide guidance on the initial design and architecture of mobile solutions, assist with upgrade management or manage new infrastructure or application development projects. Learn more about RIM Professional Services

BlackBerry Partner Solutions

Connect to your existing Field Service or Customer Relationship Management (CRM) software with the help of a trusted third party who specializes in this application area. Take a look at the partner solutions available

Partner Solutions

• Field Service and Help Desk Solutions
• Continuity Of Operations And Emergency

There are over 300 BlackBerry® Alliance Members that build out-of-the-box and custom enterprise applications* to mobilize your business. Below is a list of some of the members serving the public sector.

Third-party Field Service and Help Desk Solutions*

Aeroprise Mobile Gateway

The Aeroprise Mobile Gateway is used in conjunction with Remedy® (a BMC product) and Heat (a FrontRange product) by Fortune 500 companies, government agencies, universities and other institutions. The Aeroprise solution is a wireless gateway used to enable robust mobile interaction with service management applications such as help desk, change management and asset management via BlackBerry® smartphones. Accessing Remedy or Heat while mobile to keep your data up-to-date has never been easier.

• Aeroprise datasheet (PDF)

Flowfinity Actions

Flowfinity Actions is an out-of-the-box application for empowering mobile teams to take action on tasks critical to their daily work. Without requiring programming, actionable lists such as tasks, jobs, trouble tickets, work orders or approval items can be automatically pushed to the BlackBerry smartphones of your mobile professionals.

• Flowfinity Actions datasheet (PDF)

• Swift case study (PDF)
• Lafarge case study (PDF)
• Dataco case study (PDF)
• Otto Bock (OrthoRehab) case study

Vaultus IT Help Desk Application

With Vaultus, firms can run their IT Help Desk Applications on BlackBerry smartphones, giving service technicians wireless access to ticket information, even when outside of wireless coverage. With Vaultus, firms can run Remedy, Peregrine, CA Service Center, SAP® or Heat on BlackBerry smartphones.

• Vaultus IT Help Desk datasheet (PDF)

Vettro FieldMaster

Vettro FieldMaster for BlackBerry smartphones provides dynamic dispatch and notification of jobs, along with inventory management and GPS capabilities. Mobile employees can get access to full job information, including parts details and customer entitlements. Additionally, location-based services, coupled with worker status, parts on hand and skill sets, enable dispatch of the closest, best suited, available technician.

• Vettro FieldMaster datasheet (PDF)

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Third-party Solutions for Continuity Of Operations And Emergency*

OnSet METAmessage Emergency

METAmessage Emergency Communications features let you automatically update PIN addresses on all of your BlackBerry smartphones, blast messages to groups, archive PIN/SMS messages and store and update plans and emergency documents on devices. And, the Emergency Gateway maintains BlackBerry smartphone access to vital documents and data in the event of a loss of network infrastructure.

• OnSet METAmessage Emergency datasheet (PDF)

Wallace Incident Communicator

WIC, the Wallace Incident Communicator™, is the enterprise solution for wireless incident management and secure crisis communications. In a crisis, WIC delivers secure, audited Chat, PIN and even snap-shot TV images on your BlackBerry smartphone. WIC also ensures that your plans, forms, maps and call lists are always up-to-date on your staff's BlackBerry smartphones.

• Wallace Incident Communicator datasheet (PDF)

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*Your use of third party software, hardware, products, and/or services (collectively, the "Third-party Information") shall be governed by and subject to your agreement with the third party, including without limitation, your agreement to the terms of separate Third-party Information licenses, if any. Any Third-party Information that is provided with or without Research In Motion (RIM) products and/or services is provided "as is". RIM makes no representation, warranty or guarantee whatsoever in relation to the Third-party Information and RIM assumes no liability whatsoever in relation to the Third-party Information even if RIM has been advised of the possibility of such damages or can anticipate such damages. The inclusion of Third-party Information herein does not imply endorsement by RIM of the Third-party Information or the third party in any way. RIM does not control and is not responsible for any Third-party Information, including without limitation, the content, accuracy, intellectual property issues, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of the Third-party Information.

Customer Success

Learn about the government and public sector organizations around the world that have successfully implemented BlackBerry® Business Solutions for Government and the Public Sector.

By Jurisdiction

Federal

• Department of Agriculture (PDF)
  Find out how the Department of Agriculture's Information Systems and Technology Management team used the BlackBerry® wireless solution to improve response time and customer service.

State and Local Government

• Pennsylvania Office of the Attorney General (PDF)
  Find out about the many ways the Pennsylvania Office of the Attorney General is using BlackBerry smartphones.

Department of Defense

• Department of Defense (PR)
  The US Department of Defense works directly with Research In Motion (RIM) to ensure the security of the BlackBerry® Enterprise Solution.

By Application

Public Safety/Law Enforcement

• Broward County Emergency Management
  Learn how BlackBerry smartphones helped Broward County Emergency Management simplify their communication devices in the field, allowing for field reporting and responsiveness.

• Cape Breton Regional Police Service
  Read about how the Cape Breton Regional Police Service uses xwave’s OnPatrol application on BlackBerry smartphones to query the Canadian Police Information Centre database.

• Loire Atlantique Fire & Rescue Service
  Learn how a BlackBerry solution solved the two main challenges faced by SDIS Loire-Atlantique: availability and responsiveness.

• London Police Services
  Working with a partner and leveraging their existing BlackBerry® Enterprise Solution, London Police Services created a custom application for BlackBerry smartphones that allowed officers to access their Records Management System.

• Oklahoma County Sheriff’s Office
  Find out how the Oklahoma County Sheriff’s Office has not just improved access to information for their deputies, they’ve done it cost-effectively. Where an in-vehicle laptop-based solution isn’t required, they’ve found that BlackBerry smartphones for NCIC access can save dollars.

• Sikeston Public Safety
  Find out how Sikeston Public Safety uses BlackBerry smartphones to access the critical information needed at hazardous material spills.

• West Yorkshire Police
  Learn how West Yorkshire Police uses a BlackBerry solution to increase visibility and productivity.

Field Service/Inspections

• Cambridgeshire County Council
  Learn how a BlackBerry solution contributed to Cambridgeshire County Council's reduction in number of hospital admissions and improved the overall quality of care provided to its social services clients.

• City of Nanaimo
  The City of Nanaimo updated it wireless inspection process with FieldPro for BlackBerry from Mpowered, offering a streamlined approach for inspectors to complete inspections and mobile printing.

Network and Systems Management

• Department of Agriculture (PDF)
  Find out how Epoch Integration, a BlackBerry partner, delivered their NeedTEXT® Shell on the BlackBerry smartphone to enable secure, terminal emulation so that the servers could be managed from remote locations.

Read additional stories about customer successes with BlackBerry solutions

Resource Library

Brochures

• BlackBerry® Business Solutions for the Public Sector (PDF)
• BlackBerry® for Public Safety Organizations (PDF)
• BlackBerry® Smart Card Reader (PDF)

Tools

• ROI Calculator for BlackBerry Beyond Email

Webcasts

• Why Mobile Device Management is Critical to IT
• BlackBerry Business Solutions for Government
• BlackBerry for Government Inspections
• Securing BlackBerry for Government
• BlackBerry Solutions for Emergency Preparedness
• BlackBerry Solutions for Public Safety

White Papers

• Security for BlackBerry Devices With Bluetooth® Wireless Technology
• BlackBerry Security

News & Events

Stay up-to-date with the latest information on press releases, articles and events we will be attending in the coming months.

Press Releases and Articles

• BlackBerry® Smart Card Reader Enables Controlled Access to PCs – Research In Motion (RIM) press release
• "A freshly picked BlackBerry® ripe for use" – November 21, 2005, Government Computing News
• "Use of wireless handheld devices on the up" – August 15, 2005, Government Computing News
• Research In Motion Announces Security Enhanced, Bluetooth® Enabled, Wearable Smart Card Reader – Research In Motion (RIM) press release
• City of New Orleans Selects BlackBerry Wireless Solution – Research In Motion (RIM) press release
• Flowfinity Brings Benefits of Wireless Applications to Government – Research In Motion (RIM) press release
• BlackBerry Meets Department Of Defense's Advanced Wireless Security Standard – Research In Motion (RIM) press release
• Port of Seattle Police Department Armed With Aether PocketBlue™ Wireless Handhelds for Security Protection at Seattle Airport and Harbor – Research In Motion (RIM) press release
• Department of Veteran Affairs Uses Cutting Edge Wireless Technology To Meet Its Mobility Needs – Research In Motion (RIM) press release

How to Buy