Manufacturing

Overview

Your world of manufacturing is filled with intense competitors, demanding suppliers and customers, plus limited resources. How do you stay ahead of the game when things are moving so quickly?

BlackBerry® Business Solutions allows you to stay competitive in today’s fast-paced market by:

• Improved productivity and increased revenues
• Enhanced customer, dealer and wholesaler relationships
• Streamlined operations and decreased production costs
• Instant access to Supply Chain Management (SCM), Sales Force Automation (SFA) and other tools

Mobile Sales Force Productivity

Your sales force needs to spend more time being mobile rather than stuck at the office. BlackBerry solutions allow you to maximize your mobile sales force productivity by providing access to account information, sales pipelines, order placement and more — all without powering up their laptop. While visiting customers, your sales force can instantly pull up information about outstanding jobs, delivery status, order history, sales programs and more.

Mobility for Fleet Managers

Manufacturing facilities with a private fleet recognize the difficulties associated with managing mobile fleet managers. BlackBerry solutions are designed to make your job easier by:

• Improving drivers, dispatchers and managers communication
• Tracking driver location, optimizing schedules and determining routes with GPS tracking technology
• Updating completed jobs and information to the dispatcher

Executive Intelligence Solutions

With BlackBerry Business Solutions, you can increase your efficiency and flexibility by staying on top of tasks such as accessing customer data, financial metrics or critical business intelligence from anywhere. More flexibility means more time with customers, the shop floor or your family. Keep informed of customer service issues, stock price information or competitive intelligence.

Mobile Field Service Solutions

Keep your mobile field service team connected to customers, co-workers and applications with BlackBerry Business Solutions. Your manufacturing business will gain an invaluable customer support and productivity tool as well as allow your mobile field services reps to:

• Help reps access support cases, escalations and customer activities
• Quickly check for parts availability and place orders while on the road
• Update service tickets and trigger the billing process — before leaving the customer’s facility

Connecting Production and Shop Floor

Use your BlackBerry smartphone to access job, inventory and scheduling information from your Enterprise Resource Planning (ERP) system. Get predefined alerts for quality and delivery issues while easily identifying parts stock and expediting orders — all with BlackBerry Business Solutions.

Learn how organizations such as yours have benefited from BlackBerry Business Solutions

Products & Services

BlackBerry® Business Solutions are made up of customizable software and services because the best solution for your business should be one based on your business.

BlackBerry Smartphones

BlackBerry Business Solutions provide a choice of powerful smartphones and devices with BlackBerry® Connect™ software to best suit your needs.

BlackBerry Software

Blackberry software manages the link between the BlackBerry® smartphone and your business.

BlackBerry Partner Solutions

Connect to your existing field service or Customer Relationship Management (CRM) software with the help of a trusted third party who specializes in this application area. Take a look at the partner solutions available

Partner Solutions

• Field Service
• Sales Force Automation

Mobilize your business with the help of over 300 BlackBerry® Alliance Members that build out-of-the-box and custom enterprise applications*. Here is a list of some of the members serving the Manufacturing industry.

Third Party Solutions for Field Service

Antenna Software Inc.

Antenna Software offers an integrated suite of vertically focused mobile enterprise applications for field service management that maximize operational efficiency and profitability, increase customer satisfaction and improve competitive advantage. Antenna's A3 for Field Service enables field service technicians to access and interact with essential information from enterprise systems using BlackBerry® smartphones.

• Antenna A3 for Field Service Intelligence

Dexterra

Dexterra's Concert Mobility Platform provides the means to easily connect to your existing business systems from just about anywhere. Dexterra includes all the functionality and tools necessary to integrate and manage the flow of information to and from the office without the need for buying and integrating additional components. Dexterra's integration, development and administration tools are easy to learn and even easier to use.

• Concert Mobility Platform

Mirifex Systems

Mirifex Mobile Business Access (MBA) is a quick deployment mobile application framework that provides enterprises with a template-based method to mobile-enable critical applications on BlackBerry smartphones. MBA works in both push and pull mode to allow full interactive access to corporate applications, databases and other stored information.

• Mobile Business Access (MBA)

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Third Party Solutions for Sales Force Automation

SalesNOW by Interchange Solutions

SalesNOW is a contact and deal management tool designed for the mobile sales professional to use on their BlackBerry® smartphones and the Internet. On Your BlackBerry Smartphone - Manage contacts, companies, leads, deals, activities, emails and view graphical dashboards such as sales funnels, sales histories and forecasts. On The Web - Access all the same information via the Internet. As A Team - Share information, view reports, collaborate, and engage prospects.

• SalesNOW

iEnterprises, Inc.

CRM on the Go™ is the ultimate wireless Customer Relationship Management (CRM) application that helps you and your mobile workforce easily manage sales leads, clients, opportunities and more so you can improve sales, productivity and customer care virtually whenever and wherever you need to most. CRM on the Go is designed for BlackBerry smartphones so it is available virtually anytime and anyplace — even when you are out of cellular network coverage. CRM on the Go works with any CRM application, including iExtensions CRM, Salesforce.com, Siebel and more, so you can make your existing CRM investment easier to use.

• CRM on the Go

Ten Digits

TenDigits MobileAccess for Microsoft CRM is a leading packaged software application that enables rapid deployment of Microsoft CRM to mobile employees with a fully integrated, out-of-the-box solution on BlackBerry smartphones — even in customized implementations. MobileAccess provides reliable, secure access to business data regardless of network connectivity through an intuitive user experience.

• Mobile Access for Microsoft CRM

Vaultus Mobile Technologies

The Executive Dashboard enables district managers to have wireless access to sales data on the BlackBerry smartphone. Managers can drill down from division, to region, to store, to department. They can view sales by day, week, month, quarter and year and compare performance versus “the plan”. And data gets refreshed automatically.

• Vaultus Performance Management Dashboard

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*Your use of third party software, hardware, products, and/or services (collectively, the "Third Party Information") shall be governed by and subject to your agreement with the third party, including without limitation, your agreement to the terms of separate Third Party Information licenses, if any. Any Third Party Information that is provided with or without Research In Motion (RIM's) products and/or services is provided "as is". RIM makes no representation, warranty or guarantee whatsoever in relation to the Third Party Information and RIM assumes no liability whatsoever in relation to the Third Party Information even if RIM has been advised of the possibility of such damages or can anticipate such damages. The inclusion of Third-Party Information herein does not imply endorsement by RIM of the Third Party Information or the third party in any way. RIM does not control and is not responsible for any Third Party Information, including without limitation, the content, accuracy, intellectual property issues, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of the Third Party Information.

Customer Success

Learn about the organizations around the world that have been successful implementing BlackBerry® Business Solutions.

• Toshiba America Medical (Antenna) plus video case study

Resource Library

Brochures

• BlackBerry® Business Solutions for Manufacturing (PDF)

How to Buy