Having trouble with your BlackBerry® Desktop Software, BlackBerry smartphone, BlackBerry® Internet Service account, BlackBerry® Enterprise Server or Daylight Saving Time changes? You've come to the right place. Click on the tab that corresponds to the BlackBerry product you're having trouble with, then view the list of issues to see if one matches the problem you’re having. When you click on the appropriate link, you’ll be taken to a knowledge base article that provides a resolution for that issue.

View the list of issues for:

• BlackBerry Desktop Software and BlackBerry Smartphones
• BlackBerry Enterprise Server
• BlackBerry Internet Service
• Daylight Saving Time

BlackBerry Desktop Software and BlackBerry Smartphone Issues

View the list of issues below to see if one matches the problem you're having. Then click on the appropriate link to be taken to a knowledge base article that provides a resolution for that issue.

• Problems sending and receiving emails:
  • My BlackBerry® smartphone is unable to send messages and I'm getting a "Transaction Error – Decryption Error" message or a "Decryption Failure: Please connect the handheld to your PC" error
  • An X is appearing beside the message I just sent from my BlackBerry smartphone
  • I'm receiving an "Unlisted Message/Unable to submit message" error
  • I need to perform a device reset by removing the battery from my BlackBerry smartphone
  
  
• Enterprise Activation setup and support:
  • I need help setting up my enterprise activation
  • I'm having issues with enterprise activation and need troubleshooting help
  • I've synchronized my BlackBerry smartphone and email account and now messages deleted on my BlackBerry smartphone are not deleted from my Outlook inbox or messages deleted in my inbox are not deleted on my smartphone
  
  
• BlackBerry synchronization and support issues:
  • I'm trying to synchronize organizer data between a BlackBerry smartphone and my computer and I see an unable to write or update application data error
  • I'm attempting to synchronize the Calendar application using Intellisync and receiving a C++ Runtime Error: Abnormal Program Termination
  • I'm having trouble synchronizing my Outlook profiles
  
  
• BlackBerry Application Loader and desktop software installation issues:
  • I'm trying to install device software on my BlackBerry smartphone using Application Loader and I receive a Device Error 505 or Device Error 507
  • I need help using the BlackBerry Application Loader to load BlackBerry Device Software
  • I would like to completely remove the BlackBerry Desktop Software (including registry entries) from my computer
  • I was installing BlackBerry® Desktop Software and I received an Error 1607: Unable to install InstallShield Scripting Runtime
  • I was installing BlackBerry Desktop Software v4.0 and an Error 1720 appeared

BlackBerry Enterprise Server Issues

View the list of issues below to see if one matches the problem you're having. Then click on the appropriate link to be taken to a knowledge base article that provides a resolution for that issue.

• Problems sending and receiving emails:
  • I am unable to send messages or I can send messages but not receive them
  • I am getting an unlisted message or desktop program unable to submit message error
  • Some BlackBerry users can send messages while others cannot
  • My Send As permission keeps getting removed
  • I am getting message delays on my BlackBerry smartphone (PDF)
  • It is taking a long time for my BlackBerry smartphone to get messages (PDF)


• Enterprise Activation setup and support:
  • I am unable to activate a BlackBerry smartphone on the BlackBerry® Enterprise Server
  • One of my users setting up an enterprise activation is stuck in initializing
  • I need to set up an enterprise activation


• BlackBerry calendar synchronization and support issues:
  • My calendar is not synchronizing with my BlackBerry smartphone
  • The calendar on my BlackBerry smartphone does not match up with my Microsoft Outlook calendar
  • One-way wireless calendar synchronization for one or more BlackBerry device users


• BlackBerry Enterprise Server permissions & support:
  • I need to know what permissions I need for BlackBerry Enterprise Server to work
  • I need to know what permissions are needed for BlackBerry Enterprise Server Admin
  • I need to know what account to use to install BlackBerry Enterprise Server
  • What do I need for BlackBerry Enterprise Server v4.1 for Microsoft Exchange (PDF)
  • I need information about installing BlackBerry Enterprise Server v4.1 for Microsoft Exchange (PDF)
  • I need to move the BlackBerry Enterprise Server to new hardware. Also: see instructions for BlackBerry Enterprise Server v3.6
  • I need to move the BlackBerry Enterprise Server. Also: see instructions for BlackBerry Enterprise Server v3.6
  • I keep getting no response threads in BlackBerry logs

BlackBerry Internet Service Issues

View the list of issues below to see if one matches the problem you’re having. Then click on the appropriate link to be taken to a knowledge base article that provides a resolution for that issue.

• Problems sending, receiving and deleting emails:
  • I sent a message on my BlackBerry® smartphone and received the message "Message included an invalid address"
  • My BlackBerry.net email address is receiving spam
  • My BlackBerry.net email address is receiving messages that appear to be for someone else
  • When I read messages on my BlackBerry smartphone the messages are not marked as read in my email account
  • When I delete messages on my BlackBerry smartphone the messages are not deleted from my email account
  • When I send a message from my BlackBerry smartphone the message does not show up in the Sent Items folder of my email account
  
  
• BlackBerry Internet Service email account integration issues:
  • I've integrated an email account with my BlackBerry® Internet Service account and I cannot receive messages on my BlackBerry smartphone from my POP3/personal email account
  • I'm unable to integrate a Microsoft® Outlook Web Access (OWA) account with my BlackBerry Internet Service account or add a Microsoft OWA account to my BlackBerry Internet Service account
  • I'm unable to integrate a POP3 account or personal email address with my BlackBerry Internet Service account
  • My POP3 account is integrating as IMAP
  • My personal email address is integrating with the wrong information
  • I'm receiving messages from network@etp on my BlackBerry smartphone
  
  
• Email attachment issues
  • I'm having trouble viewing attachments or unable to open attachments
  • I'm missing the option to open attachments

Daylight Saving Time Issues

View the list of issues below to see if one matches the problem you're having. Then click on the appropriate link to be taken to a knowledge base article that provides a resolution for that issue.

• I need information about what do to for the upcoming Daylight Saving Time changes (PDF)
• I need information about what to patch for the Daylight Saving Time changes
• I need to push the Daylight Saving Time patch to the BlackBerry® smartphone
• I need to create a software configuration for the Daylight Saving Time changes
• I need to update the BlackBerry smartphone with the Daylight Saving Time patch