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Several Knowledge Base Articles are available to help you manage your BlackBerry® Internet Service account, as well as the BlackBerry Internet Service web site.
Getting started
- Set up a BlackBerry email address for your BlackBerry Internet Service account – Applies to BlackBerry Internet Service v2.0
- Find out which version of BlackBerry Internet Service you are using
- Setting up your BlackBerry Internet Service Account – Applies to BlackBerry Internet Service v1.8 to v2.0
- Log in to the BlackBerry Internet Service web site – Applies to BlackBerry Internet Service v1.8 to v2.0
- Changing the sent from address – Applies to BlackBerry Internet Service v1.8 to v2.0
- Importing your Outlook® address book into your BlackBerry Internet Service address book – Applies to BlackBerry Internet Service v1.8
Deleting messages and managing your mailbox
All of the following articles apply to BlackBerry Internet Service v1.8:
- Managing your mailbox size with BlackBerry Internet Service
- BlackBerry Internet Service mailbox is full
- Deleting messages from your account
Integrating your existing email accounts with your BlackBerry account
- Integrate other email accounts with your BlackBerry account – Applies to BlackBerry Internet Service v1.8 to v2.0
- Integrate a Yahoo® Mail Plus account with your BlackBerry account – Applies to BlackBerry Internet Service v1.8
- Integrate an iNotes account with your BlackBerry account – Applies to BlackBerry Internet Service v1.8 to v2.0
- Integrate a Microsoft Outlook Web Access email account with a BlackBerry Internet Service account – Applies to BlackBerry Internet Service v1.8 to v2.0
Troubleshooting
- Unable to login to BlackBerry Internet Service account
- Unable to create a new BlackBerry Internet Service account from the login screen
- Unable to send messages from the BlackBerry device using BlackBerry Internet Service
- Unable to receive email messages from an integrated POP3 email account
- Unable to receive email messages from an integrated IMAP email account
- Unable to receive email messages from an integrated Outlook Web Access account
- Forgot user ID or password for the BlackBerry Internet Service web site – Applies to BlackBerry Internet Service v1.8 to v2.0
Accessing the BlackBerry Internet Service Web Site
To set up your BlackBerry smartphone to receive email and to access your BlackBerry Internet Service web site, select your wireless service provider below. If your wireless service provider is not listed here, please refer to your service provider’s web site, inbox documentation or support site.