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U2 Mobile Album - Frequently Asked Questions

General Information

  • What is the U2 Mobile Album application?
In celebration of U2’s 360° Tour and latest album, “No Line On The Horizon”, Research In Motion (RIM) and U2 have partnered to redefine the album and concert going experience. The U2 Mobile Album is a custom application that allows BlackBerry® smartphone users to connect more closely to the band and other fans through news and social elements. In addition, the application provides access to lyrics, song and video clips, stories, and artwork from U2’s new album to help extend the reach and experience of the U2 360° Tour.

  • What are the features of the U2 Mobile Album application?
The U2 Mobile Album is designed to allow BlackBerry smartphone users to:
  • Access song and video clips from the “No Line On The Horizon” album
  • View original origami-style photo displays inspired by the music
  • View exclusive photos of the band in the recording studio and on the road
  • Purchase the “No Line On The Horizon” album directly from a BlackBerry smartphone
  • Receive real-time updates from U2 using BlackBerry push-based infrastructure
  • Access RSS news feeds from U2.com and receive notifications when new content is available
  • View news headlines, or click for the full articles, from within the application

  • What are the technical requirements for downloading and using the U2 Mobile Album application?
The U2 Mobile Album is supported on the following BlackBerry smartphone models when running BlackBerry® Device Software 4.5 or later:
  • BlackBerry® Curve™ 8300 Series
  • BlackBerry® Pearl™ 8100 Series
  • BlackBerry® Bold™ Series
  • BlackBerry® Pearl™ Flip Series
  • BlackBerry® Curve™ 8900 smartphone
  • BlackBerry® 8800 Series
  • BlackBerry® Storm™ 9500 Series
  • BlackBerry® Tour™ 9630 smartphone
Note: It is recommended that BlackBerry smartphone users be running the most recent BlackBerry Device Software version available from their wireless service providers. BlackBerry smartphone users require a microSD card to play the song clips and videos available within this application.

  • Where can a BlackBerry smartphone user download the U2 Mobile Album application?
BlackBerry smartphone users can download the U2 Mobile Album using the following methods:
  • Where is the application stored on a BlackBerry smartphone?
Once the U2 Mobile Album is downloaded, an icon appears in the Downloads folder on the BlackBerry smartphone. Content within the application, such as music and video clips, is stored on the BlackBerry smartphone user’s microSD card.

  • How much does it cost to download this application?
The U2 Mobile Album application is available at no charge for BlackBerry smartphone users. However, BlackBerry smartphone users should check with their wireless service providers as additional download and data charges may apply.

  • What if a BlackBerry smartphone user has a service plan that does not include internet browsing?
BlackBerry smartphone users require a service plan that includes internet browsing, or will need a Wi-Fi® enabled BlackBerry smartphone to access any features in this application that require an Internet connection.
Please note that BlackBerry smartphone users who do not have unlimited data service might incur service charges for accessing the information available in this application. BlackBerry smartphone users should check with their wireless service providers for more information about availability, costs, and restrictions.

Using the Application

  • How can a BlackBerry smartphone user purchase the “No Line On The Horizon” album?
BlackBerry smartphone users can purchase either individual songs or the entire “No Line On The Horizon” album using the U2 Mobile Album application.

  • From the Home screen of the application, BlackBerry smartphone users can navigate to the “No Line On The Horizon” section of the application. BlackBerry smartphone users can click on the “Buy” button to purchase single songs or the entire “No Line On The Horizon” album from a third-party provider.
Alternatively, a BlackBerry smartphone user can listen to a song clip within the “No Line On The Horizon” section of the application, and then purchase the full-length song or the “No Line On The Horizon” album.
  • Available payment options include Visa®, Mastercard®, Maestro®, Switch™, and Solo™.

  • What currencies are supported for purchasing the “No Line On The Horizon” album?
At present, supported currencies are US dollars (USD), Pound Sterling (GBP), and the EURO (EUR).

  • If songs have been downloaded to a BlackBerry smartphone using the U2 Mobile Album application, can these songs also be downloaded to a computer?
BlackBerry smartphone users have the option to download purchased songs from the “No Line On The Horizon” album to a computer or a BlackBerry smartphone. After purchasing the “No Line On The Horizon” album using the U2 Mobile Album application, the BlackBerry smartphone user should receive a download receipt from 7digital Media Limited. Within this email message is a link to the 7digital Media Limited website where the BlackBerry smartphone user can download the MP3 files to a computer without having to pay for the songs again.
  • Note: Files are available in 320 kbps and 64 kbps MP3 format. It is recommended that BlackBerry smartphone users download the 64 kbps files when downloading songs to a BlackBerry smartphone over the wireless network.

  • Can a BlackBerry smartphone user use this application to purchase other U2 albums?
No, other U2 albums cannot be purchased using the U2 Mobile Album application.

  • Is there a way that a BlackBerry smartphone user can listen to full-length songs from the “No Line On The Horizon” album using this application?
Yes, after purchasing and downloading the “No Line On The Horizon” album, BlackBerry smartphone users can play full-length songs from the album, using the U2 Mobile Album application, instead of the included song clips. Songs must be stored on a BlackBerry smartphone, but can be purchased and downloaded over the wireless network or transferred from a computer.
  • For information, please visit www.blackberry.com/btsc to read the following article:
    KB18789 – Provides information on linking “No Line On The Horizon” MP3 files to the U2 Mobile Album application

  • Can a BlackBerry smartphone user use this application to purchase tickets for the U2 360° Tour?
No, tickets for the U2 360° Tour cannot be purchased using the U2 Mobile Album. For information on the tour and purchasing tickets, visit www.U2.com/tour.

  • Can photos from the Gallery within the U2 Mobile Album application be used as wallpaper on a BlackBerry smartphone?
No, photos found in the Gallery of the U2 Mobile Album cannot be used as wallpaper. However, a U2 theme designed for BlackBerry smartphones can be downloaded at www.blackberry.com/u2.
  • To upload photos to be incorporated into the origami-style photo displays found within this application, BlackBerry smartphone users can visit the Community section within the U2 web site. From here, BlackBerry smartphone users will need to sign into the site, and go to Photos / Add a photo. BlackBerry smartphone users should ‘tag’ their photo with the name of the song that they would like their photo to appear with. Photos that are not tagged will not appear in origami-style photo displays.
  • Note: Photos must be uploaded using a computer.

  • What can a BlackBerry smartphone user do if a song or video clip will not play (for example, a ‘buffering’ message is received)?
BlackBerry smartphone users should check to make sure that they are connected to the wireless service provider’s network, or have a Wi-Fi connection.
Additionally, BlackBerry smartphone users should verify that a microSD card has been inserted into the BlackBerry smartphone.

  • What are some common error messages that a BlackBerry smartphone user may encounter while using the U2 Mobile Album application?
For information, please visit www.blackberry.com/btsc to read the following article:
KB19067 – Provides information on error messages within the U2 Mobile Album.

  • How can this application be removed from a BlackBerry smartphone?
For information, please visit www.blackberry.com/btsc to read the following article:
KB18763 – Provides information on removing the U2 Mobile Album application.

Support

  • Who should BlackBerry smartphone users contact with questions about payment or billing for the “No Line On The Horizon” album?
Questions about payment or billing should be directed to 7digital Media Limited. BlackBerry smartphone users can visit the 7digital Media Limited website and click on ‘Help’ in the upper-right corner of the screen. BlackBerry smartphone users can then select a topic. Links to troubleshooting information for 7digital Media Limited can also be found in the download receipt that is sent to BlackBerry smartphone users after they have purchased songs from 7digital Media Limited.

  • What support options are available for the U2 Mobile Album application?
Self service resources are the primary method of support for the U2 Mobile Album application. Options available to BlackBerry smartphone users include:
  • Where can BlackBerry smartphone users go to provide feedback about this application?
Within the U2 Mobile Album application, BlackBerry smartphone users can press the Menu key and select Settings. From here, they can select Feedback and then select Send Feedback.

Check with service provider for availability, costs and restrictions.

©2009 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. MasterCard, Maestro, Solo and Switch are trademarks of MasterCard Worldwide or its subsidiaries. U2 is a trademark of Not Us Limited. Used under license. Visa is a trademark of Visa Inc. Wi-Fi is a trademark of the Wi-Fi Alliance. All other trademarks are the property of their respective owners. This documentation is provided "AS IS" and without condition, endorsement, guarantee, representation or warranty, or liability of any kind by Research In Motion Limited and its affiliated companies (“RIM”), all of which are expressly disclaimed to the maximum extent permitted by applicable law in your jurisdiction. This material may reference third-party sources of information, hardware or software, products or services including components and content such as content protected by copyright and/or third-party web sites (collectively the "Third Party Products and Services”). RIM makes no representation, warranty or guarantee and assumes no liability whatsoever in relation to Third Party Products or Services. 7digital Media Limited, Visa, Mastercard, Maestro, Switch and Solo are third-parties to RIM.