BlackBerry Enterprise Server Resource Kit

Overview

The BlackBerry® Enterprise Server Resource Kit supplements the built-in management and reporting capabilities of the BlackBerry® Enterprise Server with tools that provide administrators with greater flexibility and more insight into specific server operations.

The tools in the BlackBerry Enterprise Server Resource Kit help administrators with the following activities:

• Performing administrative tasks
• Migrating users
• Reviewing user statistics
• Investigating message flow
• Reporting on errors and other environment issues
• And much more

Note:

• The BlackBerry® Administration API is now shipped with the BlackBerry Enterprise Server and installed with the BlackBerry Administration Service
• The BlackBerry Analysis, Monitoring and Troubleshooting tools are now bundled as one download
• The latest version of the BlackBerry Enterprise Transporter should always be used regardless of your BlackBerry Enterprise Server versions
• It’s strongly recommended to download and install the version of the BlackBerry Enterprise Server Resource Kit that coincides with the installed version of the BlackBerry Enterprise Server

Latest Release Downloads

• BlackBerry Analysis, Monitoring and Troubleshooting Tools v5.0 Service Pack 1
• BlackBerry Enterprise Transporter v5.0 Service Pack 1
• BlackBerry Enterprise Server User Administration Tool v5.0 Service Pack 1

Other Popular Downloads

• BlackBerry Analysis, Monitoring and Troubleshooting Tools v5.0.0 Maintenance Release 2
• BlackBerry Enterprise Transporter v5.0.0 Maintenance Release 1

Learn More

• BlackBerry Enterprise Server Resource Kit components
• Support information
• Update information
• BlackBerry Enterprise Server Resource Kit documentation
• BlackBerry Administration API documentation

BlackBerry Enterprise Server Resource Kit Components

The BlackBerry® Enterprise Server Resource Kit consists of the following tools:

• BlackBerry Application Reporting Tool — Used to list the applications installed in the BlackBerry Domain. Administrators can use this tool to audit the BlackBerry Domain and find unapproved applications

• BlackBerry Calendar Synchronization Reporting Tool — Collects data about the calendar synchronization process that can be turned on using the BlackBerry Enterprise Trait Tool

• BlackBerry Domain Administration History Reporting Tool — Audits configuration changes to the BlackBerry® Enterprise Server environment and outputs to a .csv file

• BlackBerry Enterprise Activation Status Reporting Tool — Provides the ability to monitor the changing activation status of a BlackBerry smartphone and troubleshoot activation issues

• BlackBerry Enterprise Server Cutover Tool — Move user accounts from the primary BlackBerry Enterprise Server to the secondary BlackBerry Enterprise Server with a process that appears seamless to users

• BlackBerry Enterprise Server Log Analysis Tool — An application used to run the log analysis tools available in the BlackBerry Enterprise Server Resource Kit

• BlackBerry Enterprise Server Log Monitoring Tool — Monitors a text file for one or more events and allows administrators to specify actions they want the tool to perform after it finds a value that meets the set criteria

• BlackBerry Enterprise Server User Administration Tool — Allows administrators to perform user and BlackBerry smartphone administration on the command line level

• BlackBerry Enterprise Transporter — Used to move one or more user accounts from a BlackBerry Domain to a different BlackBerry Domain

• BlackBerry IT Policy Import and Export Tool — Export an IT policy from a BlackBerry Domain and import it into a different BlackBerry Domain

• BlackBerry IT Policy Template Reporting Tool — Create a report that contains IT policies with the default values and compare the IT policy templates for planning and auditing purposes

• BlackBerry IT Policy Template Upgrade Tool — Allows administrators to update the IT policy template for the BlackBerry Configuration Database with new BlackBerry smartphone policy rules without updating the BlackBerry Enterprise Server software

• Log analysis tools:
  • BlackBerry Delayed Notifications Monitoring Tool — Allows administrators to detect when the BlackBerry Enterprise Server is no longer receiving notifications for new email in a timely fashion
  • BlackBerry Historical Statistics Tool — Checks usage patterns of individual users and provides statistics on a per-day, per-user basis
  • BlackBerry MAPI and CDO Error Monitoring Tool — Allows administrators to scan the logs for common Messaging Application Programming Interface (MAPI) and Collaboration Data Object (CDO) errors and custom events
  • BlackBerry MDS Services Data Monitoring Tool — Enables administrators to monitor whether BlackBerry MDS Services are processing more data by push or pull
  • BlackBerry Message Flow Reporting Tool — Tracks the flow of mail from the mail server through the BlackBerry Enterprise Server to the BlackBerry smartphone and provides statistics in a .csv file
  • BlackBerry Message Pending Delivery Tool — Tracks messages pending delivery in the BlackBerry Enterprise Server
  • BlackBerry Thread Analyzer Tool — Analyzes the logs for threads reporting as non-responsive to differentiate between non-responsive and slow threads
  • BlackBerry Usage Monitoring Tool — Checks for users who haven’t sent/received in a specified period of time
  • BlackBerry User Activity Reporting Tool — Analyzes log files and produces a snapshot report of user activity for a certain time in a .csv file

• BlackBerry Message Receipt Confirmation Tool — Provides administrators with virtual real-time verification the BlackBerry Enterprise Server is sending messages to BlackBerry smartphones

• BlackBerry System Log Monitoring and Reporting Tool — Provides administrators with virtual real-time monitoring of BlackBerry Enterprise Server log events

• BlackBerry System Requirements Tool — Provides a set of tests that can help determine whether a BlackBerry Enterprise Server component can be run successfully on a computer

Suggestions?

Submit feedback or suggestions on the BlackBerry Enterprise Server Resource Kit to resourcekitfeedback@blackberry.net

Learn More

• Support information
• Update information
• View the BlackBerry Enterprise Server Resource Kit Fundamentals webcast
• View the Understanding BlackBerry Enterprise Server Debug Logs webcast
• Download the BlackBerry Enterprise Server Resource Kit

Support

Direct support for the BlackBerry® Enterprise Server Resource Kit is available for BlackBerry® Technical Support Services customers.

Initiate a request or report an issue through the My Service Requests tool in the BlackBerry Expert Support Center. For each created case, correspondence will occur through email.

Learn More

• Find out about BlackBerry Technical Support Services
• Update information

Update

A new version of the BlackBerry® Enterprise Server Resource Kit will follow after each posting of a BlackBerry® Enterprise Server version release. The BlackBerry Enterprise Server Resource Kit will generally not include hotfixes or development builds after each release.

Note: ensure the version of the BlackBerry Enterprise Server Resource Kit tools you’re using matches the version of BlackBerry Enterprise Server you’re running. For example, if you have BlackBerry Enterprise Server v5.0 Service Pack 1 for Microsoft® Exchange, you should be using BlackBerry Enterprise Server Resource Kit v5.0.1.

Some tools may be updated when an MR (Milestone Release) is released for a service pack, although this isn’t always the case. The latest version of the BlackBerry Enterprise Transporter should always be used regardless of your BlackBerry Enterprise Server version.

Learn More

• View the BlackBerry Enterprise Server Resource Kit Fundamentals webcast
• View the Understanding BlackBerry Enterprise Server Debug Logs webcast