Overview

The BlackBerry® Enterprise Server Resource Kit is a collection of useful tools and other resources to further help IT departments administer and manage their BlackBerry® Enterprise Solution. Each software release of the BlackBerry Enterprise Server Resource Kit is compatible with its respective version of BlackBerry® Enterprise Server for Microsoft® Exchange, BlackBerry® Enterprise Server for IBM® Lotus® Domino® or BlackBerry® Enterprise Server for Novell® GroupWise®.

The BlackBerry Enterprise Server Resource Kit tools are divided into two separate software downloads: BlackBerry® Enterprise Server User Administration Tool and BlackBerry® Analysis, Monitoring & Troubleshooting Tools.

BlackBerry Enterprise Server User Administration Tool

The BlackBerry Enterprise Server User Administration Tool allows administrators to perform user and smartphone administration on the command line level.

BlackBerry Analysis, Monitoring & Troubleshooting Tools

• AvailIndex — Analyzes log files and produces a snapshot report of user activity for a certain time in a .csv file

• BlackBerry® Domain Administration History Reporting Tool — Audits configuration changes to the BlackBerry® Enterprise Server environment and outputs to a .csv file

• BlackBerry® Enterprise Activation Status Reporting Tool — Provides the ability to monitor the changing activation status of a BlackBerry® smartphone and troubleshoot activation issues

• BlackBerry® Enterprise Server Log Monitoring Tool — Monitors a text file for one or more events and allows administrators to specify actions that they want the tool to perform after it finds a value that meets the set criteria

• BlackBerry® IT Policy Template Upgrade Tool — Allows administrators to upgrade the IT policy template for the BlackBerry Configuration Database with new BlackBerry smartphone policy rules without upgrading the BlackBerry Enterprise Server software

• BlackBerry® Message Receipt Confirmation Tool — Provides administrators with real-time verification that the BlackBerry Enterprise Server is sending messages to BlackBerry smartphones

• BlackBerry® System Log Monitoring and Reporting Tool — Provides administrators with real-time monitoring of BlackBerry Enterprise Server log events

• DelayedNotifications — Allows administrators to detect when BlackBerry Enterprise Server is no longer receiving notifications for new email in a timely fashion

• HistoricalStats — Checks usage patterns of individual users and provides statistics on a per-day, per-user basis

• MapiCdoErrors — Allows administrators to scan the logs for common Messaging Application Programming Interface (MAPI) and Collaboration Data Object (CDO) errors and custom events

• MDSPushvsPull — Enables administrators to monitor whether the BlackBerry MDS Services is processing more data by push or by pull

• Messageflow — Tracks the flow of mail from the mail server through the BlackBerry Enterprise Server to the BlackBerry smartphone and provides statistics in a .csv file

• NoResponseCheck — Analyzes the logs for threads reporting as non-responsive to differentiate between non-responsive and slow threads

• OutOfCoverage — Checks for users who have not sent or received data in a specified period of time

• Pending — Tracks messages pending delivery in BlackBerry Enterprise Server

Suggestions?

Please submit feedback or suggestions on the BlackBerry Enterprise Server Resource Kit to resourcekitfeedback@blackberry.net.

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• Support information
• Upgrade information

Support

Direct support for the BlackBerry® Enterprise Server Resource Kit is available for BlackBerry® Technical Support Services customers. Support hours are from 08:00 to 20:00 EST, Monday to Friday.

Please initiate a request or report an issue through the My Service Requests tool in the Enhanced Technical Knowledge Center. For each created case, correspondence will occur through email.

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• Find out about BlackBerry Technical Support Services
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Upgrade

A new version of the BlackBerry® Enterprise Server Resource Kit will follow after each posting of a BlackBerry® Enterprise Server version release. The BlackBerry Enterprise Server Resource Kit will generally not include hotfixes or development builds after each release.

Note: Please ensure your version of the BlackBerry Enterprise Server Resource Kit matches the version of BlackBerry Enterprise Server you are running. For example, if you have BlackBerry Enterprise Server v4.1 Service Pack 2 for Microsoft® Exchange, you should be using BlackBerry Enterprise Server Resource Kit v4.1.2. Only the first 3 numbers of the software version are required to match for compatibility (BlackBerry Enterprise Server Resource Kit v4.1.2 will run with all builds of BlackBerry Enterprise Server v4.1.2).