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Overview
The BlackBerry® Enterprise Server Resource Kit supplements the built-in management and reporting capabilities of BlackBerry® Enterprise Server with tools that provide administrators with greater flexibility and more insight into specific server operations.
The tools in the kit help administrators monitor, analyze, administer and report on:
- User statistics
- Logging
- Errors
- Usage
- Wireless network coverage
- Message flow
- Environmental issues
- And much more
Popular Downloads
- BlackBerry Enterprise Server User Administration Tool v5.0.0 Maintenance Release 2 for Microsoft® Exchange
- BlackBerry Enterprise Server User Administration Tool v5.0.0 Maintenance Release 2 for IBM® Lotus® Domino®
- BlackBerry Administration API v5.0.0 Maintenance Release 2
- BlackBerry Analysis, Monitoring and Troubleshooting Tools v5.0.0 Maintenance Release 2
- BlackBerry Enterprise Transporter v5.0.0 Maintenance Release 1
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BlackBerry Enterprise Server Resource Kit Components
The BlackBerry® Enterprise Server Resource Kit consists of the following tools:
- BlackBerry Application Reporting Tool — Used to list the applications installed in the BlackBerry Domain. Administrators can use this tool to audit the BlackBerry Domain and find unapproved applications
- BlackBerry Domain Administration History Reporting Tool — Audits configuration changes to the BlackBerry® Enterprise Server environment and outputs to a .csv file
- BlackBerry Enterprise Server Cutover Tool — Move user accounts from the primary BlackBerry Enterprise Server to the secondary BlackBerry Enterprise Server with a process that appears seamless to users
- BlackBerry System Log Monitoring and Reporting Tool — Provides administrators with virtual real-time monitoring of BlackBerry Enterprise Server log events
- BlackBerry Enterprise Activation Status Reporting Tool — Provides the ability to monitor the changing activation status of a BlackBerry smartphone and troubleshoot activation issues
- BlackBerry IT Policy Import and Export Tool — Export an IT policy from one BlackBerry Domain and import it into a different BlackBerry Domain
- BlackBerry IT Policy Template Reporting Tool — Create a report that contains IT policies with the default values and compare the IT policy templates for planning and auditing purposes
- BlackBerry IT Policy Template Upgrade Tool — Allows administrators to update the IT policy template for the BlackBerry Configuration Database with new BlackBerry smartphone policy rules without updating the BlackBerry Enterprise Server software
- Log analysis tools:
- BlackBerry Message Flow Reporting Tool — Tracks the flow of mail from the mail server through the BlackBerry Enterprise Server to the BlackBerry smartphone and provides statistics in a .csv file
- BlackBerry Thread Analyzer Tool — Analyzes the logs for threads reporting as non-responsive to differentiate between non-responsive and slow threads
- BlackBerry Delayed Notifications Monitoring Tool — Allows administrators to detect when the BlackBerry Enterprise Server is no longer receiving notifications for new email in a timely fashion
- BlackBerry Usage Monitoring Tool — Checks for users who have not sent/received in a specified period of time
- BlackBerry Message Pending Delivery Tool — Tracks messages pending delivery in BlackBerry Enterprise Server
- BlackBerry MAPI and CDO Error Monitoring Tool — Allows administrators to scan the logs for common Messaging Application Programming Interface (MAPI) and Collaboration Data Object (CDO) errors and custom events
- BlackBerry User Activity Reporting Tool — Analyzes log files and produces a snapshot report of user activity for a certain time in a .csv file
- BlackBerry Historical Statistics Tool — Checks usage patterns of individual users and provides statistics on a per-day, per-user basis
- BlackBerry MDS Services Data Monitoring Tool — Enables administrators to monitor whether BlackBerry MDS Services are processing more data by push or pull
- BlackBerry Enterprise Server Log Monitoring Tool — Monitors a text file for one or more events and allows administrators to specify actions they want the tool to perform after it finds a value that meets the set criteria
- BlackBerry Message Receipt Confirmation Tool — Provides administrators with virtual real-time verification the BlackBerry Enterprise Server is sending messages to BlackBerry smartphones
- BlackBerry Enterprise Server User Administration Tool — Allows administrators to perform user and BlackBerry smartphone administration on the command line level
Suggestions?
Submit feedback or suggestions on the BlackBerry Enterprise Server Resource Kit to resourcekitfeedback@blackberry.net
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Support
Direct support for the BlackBerry® Enterprise Server Resource Kit is available for BlackBerry® Technical Support Services customers.
Initiate a request or report an issue through the My Service Requests tool in the BlackBerry Expert Support Center. For each created case, correspondence will occur through email.
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Update
A new version of the BlackBerry® Enterprise Server Resource Kit will follow after each posting of a BlackBerry® Enterprise Server version release. The BlackBerry Enterprise Server Resource Kit will generally not include hotfixes or development builds after each release.
Note: Please ensure your version of the BlackBerry Enterprise Server Resource Kit matches the version of BlackBerry Enterprise Server you’re running. For example, if you have BlackBerry Enterprise Server v4.1 Service Pack 2 for Microsoft® Exchange, you should be using BlackBerry Enterprise Server Resource Kit v4.1.2. Only the first 3 numbers of the software version are required to match for compatibility (BlackBerry Enterprise Server Resource Kit v4.1.2 will run with all builds of BlackBerry Enterprise Server v4.1.2).
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Related Links
- Download User Guides and Release Notes
- Protect your BlackBerry investment with support scaled for your deployment. Learn more about BlackBerry Technical Support Services
