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| Certification Overview | Certification Benefits | Plan and Design | Manage and Monitor | Support and Troubleshoot |
Overview
Maximize your organization’s investment in the BlackBerry® Enterprise Solution or become more proficient at using your BlackBerry® smartphone with BlackBerry® Training courses.
BlackBerry Training allows BlackBerry® Enterprise Server system administrators and BlackBerry smartphone users to learn how to better use and manage the advanced features and capabilities of BlackBerry smartphones and software—this can mean improved efficiency and increased productivity for your organization.
BlackBerry Training courses are developed by BlackBerry experts from Research In Motion (RIM)—enthusiastic trainers who are skilled at helping participants understand, absorb and retain knowledge.
The course content is continually updated to reflect the latest developments in BlackBerry technology and uses a combination of interactive online sessions, interactive instruction, hands-on lab work and quizzes to make sure that each session delivers lasting impact.
BlackBerry Training is available as:
- Convenient online training courses
- Open sessions in major cities
- On-site sessions that can be tailored to your organization’s specific training needs
Training for Administrators
BlackBerry® Enterprise Server Administrator Training enables BlackBerry® Enterprise Server administrators to better manage the advanced features and capabilities of their BlackBerry solution by:
- Becoming better acquainted with the BlackBerry® Enterprise Solution management interface
- Improving problem solving skills
- Discovering how to streamline tasks associated with day-to-day operation of the solution
Participants will also learn how to dynamically trace message data flow and BlackBerry® Mobile Data System (BlackBerry MDS) data flow through the solution. Through hands-on exercises, participants will learn to assess BlackBerry Enterprise Server software component performance by configuring and generating log files at key points along the data flows.
BlackBerry Enterprise Server Administrator Training is available through convenient, open sessions held in major cities and through on-site sessions held at your facility. On-site courses can be tailored to meet your specific training needs.
To ensure the content is relevant to your organization’s email environment, BlackBerry Enterprise Server Administrator Training is available for IBM® Lotus® Domino®, Microsoft® Exchange and Novell® GroupWise® platforms.
Find out more about training for administrators:
- Review dates and locations and register for a training session
- Contact us to learn more about scheduling an on-site BlackBerry Enterprise Server Administrator Training session at your business location
NEW! Online Virtual BlackBerry Training
Virtual BlackBerry® Training sessions bring a BlackBerry Training expert right to your location, in the form of a pre-recorded Webex session delivered over the Internet.
Note: These sessions require a minimum of 10 participants for enrollment.
A Virtual BlackBerry Training session is an instructor-led presentation that uses proven demonstration and application walk-through techniques to ensure material is easily understood and retained.
Virtual BlackBerry Training offers two key advantages:
- You can participate in BlackBerry Training whenever it suits you best
- You benefit from the insight and knowledge that only certified, experienced BlackBerry instructors can deliver
Virtual BlackBerry Training is a cost-effective way to ensure your organization is getting the most out of its investment in the BlackBerry solution.
Learn more about Virtual BlackBerry Training:
Training for Users
BlackBerry® smartphone and software training courses help users take full advantage of their BlackBerry smartphones and desktop software. Because users who understand the full capabilities of their BlackBerry smartphones and software can be more effective, efficient and productive.
New users can get started immediately with introductory courses that focus on their smartphones and on BlackBerry® Desktop Software. Users who are already familiar with the basics of their smartphones can learn to do more and get up-to-speed quickly on advanced features, short-cuts and customizable settings.
BlackBerry smartphone and desktop software training for users is available through both self-directed online courses and instructor-led on-site courses. Instructor-led courses provide direct access to a BlackBerry expert who can answer specific questions and customize content according to the learners’ unique needs.
Find out more:
Course List
To suit your individual and organizational needs, BlackBerry® Training is presented in several formats:
Virtual Classroom Training (VCT)Convenient, online Virtual Classroom Training provides a flexible option for shorter training sessions and geographically diverse employees. Please email blackberrytraining@rim.com to discuss your training needs and arrange a session.
Web-Based Training (WBT)Web-Based Training allows participants to learn at their own pace in an interactive environment through a combination of product information, interactive simulations, and quizzes. View the catalogue of fee-based online training.
Instructor-Led Training (ILT)Instructor-Led Training connects you directly with our enthusiastic trainers who are skilled at helping you understand, absorb and retain knowledge. On-site sessions can be customized to your business location by emailing blackberrytraining@rim.com or you can join one of our convenient open sessions at a location near you!
Note: BlackBerry Training courses may be offered as On-site Sessions, but require a minimum of 10 participants for enrollment. Courses for individuals are marked with an asterisk in the Course List below. Please see our Open Session schedule for availability.
Learn More
*Course for an individual. Please see our Open Session schedule for availability.
For Administrators
Manage your BlackBerry® Enterprise Solution deployment more efficiently by improving your familiarity with the management interface, troubleshooting techniques, problem solving skills and tasks associated with day-to-day operation of the BlackBerry Enterprise Solution.
Open Sessions
| Course name | Type | Duration | Audience | Cost* |
|---|---|---|---|---|
| BlackBerry® Enterprise Server Software Version 4.1.2 Administration – Part 1 | Instructor-led | 1 day | Beginner BlackBerry Enterprise Server software administrators | US – $849 USD CA – $849 CDN UK – £529 GBP SG – $649 USD |
| BlackBerry Enterprise Server Software Version 4.1.2 Administration – Part 2 | Instructor-led | 1 day | Intermediate BlackBerry Enterprise Server software administrators | US – $849 USD CA – $849 CDN UK – £529 GBP SG – $649 USD |
| Advanced Features of BlackBerry Enterprise Server Software version 4.1.2 | Instructor-led | 2 days | Advanced BlackBerry Enterprise Server software administrators | US – $1275 USD CA – $1275 CDN UK – £800 GBP SG – $975 USD |
Instructor-led courses provide direct access to a BlackBerry® expert who can answer specific questions and customize content according to the learners’ unique needs.
Find out more about Open Sessions:
- View the full schedule of upcoming Open Course offerings
- Register now
- View the course list to download a syllabus
Note: Due to the high demand for these courses, some may already be full. Please wait to receive your registration confirmation before making any travel arrangements.
On-site Training
To learn more about on-site BlackBerry Enterprise Server Administration Training or to schedule a session, please contact blackberrytraining@rim.com.
NEW! Online Virtual BlackBerry Training for Administrators
Virtual BlackBerry® Training brings a BlackBerry Training expert right to your location, in the form of pre-recorded Centra sessions delivered over the Internet.
New courses are added regularly, so check back frequently for updates.
BlackBerry Enterprise Server Installation for Microsoft Exchange
Course Type: online
Duration: 90 minutes
Cost: $30 USD
Designed for: IT Administrators with little to no experience using or supporting BlackBerry Enterprise Server
This course demonstrates how to correctly and efficiently install BlackBerry Enterprise Server software in Microsoft® Exchange environments. All aspects of the installation process are included in this in-depth presentation.
Gain valuable insight and helpful tips from an articulate instructor who's completed hundreds of successful installations.
Find out more about Virtual BlackBerry Training:
- Sign up for Installing BlackBerry Enterprise Server software v4.1 Service Pack 2 for Microsoft Exchange
- Download the course syllabus for Installing BlackBerry Enterprise Server software v4.1 Service Pack 2 for Microsoft Exchange (PDF)
- Email traininghelp@rim.com if you would like to be notified when new courses become available
*Taxes extra where applicable.
For Users
Online Courses
Advanced Online Smartphone Training
Already familiar with the basic features of your BlackBerry® smartphone? This highly interactive, advanced online course offers great time-saving tips that will help you use your smartphone more efficiently. Purchase BlackBerry smartphone training and read the course details
Using BlackBerry Desktop Software
Get the most out of your BlackBerry smartphone—get started with BlackBerry® Desktop Software. In this introductory online course, you’ll learn about the installation process, as well as the software’s main components and functions. Find out how to:
- Load applications onto your smartphone directly from your desktop computer
- Back up BlackBerry data
- Synchronize your calendar, contacts and tasks with popular desktop organizer applications
Purchase the Using BlackBerry Desktop Software training and read the course details
On-site Training
Looking for an interactive BlackBerry training experience that’s tailored to your organization’s needs? Find out more about on-site BlackBerry smartphone and software training for users, or schedule a session by contacting blackberrytraining@rim.com.
Certification Overview
Having the knowledge is one thing. Proving it is another.
The BlackBerry® Certification Program validates the skills and knowledge you’ve gained when it comes to BlackBerry products and services. Certifications are grouped according to specific roles in the various stages of BlackBerry deployment:
Plan and Design
Manage and Monitor
Support and Troubleshoot
There are no required pre-requisites; the BlackBerry Certification Program is open to everyone, from BlackBerry customers to employees of service providers. So whether you provide pre-sales technical consulting services or support end-users running BlackBerry® Internet Service, you’ll find certification to reflect your unique BlackBerry skill set. And there are several flexible ways to prepare, including instructor-led, online and self-study courses that map directly to exam topics.
Exams are designed for the real world: they focus on the practical applications of your BlackBerry knowledge and you can take them in local testing centers at times that suit your schedule.
Future Certification Streams:
- Future certifications for individuals may include the following:
- BlackBerry Certified Enterprise Application Developer
- BlackBerry Certified Trainer
- BlackBerry Sales Expert
- BlackBerry Expert User
- Future certifications for organizations may include the following:
- BlackBerry Certified Reseller
- BlackBerry Certified Training Center
Please check this site regularly for updates. For more information or to be notified of updates to the new BlackBerry Certification program, please contact us.
Certification Benefits
The BlackBerry® Certification Program offers many benefits to both individuals and organizations.
For Individuals |
For Organizations |
|
The BlackBerry Certification Program can help you: Demonstrate you have what it takes Advance your career Enhance your contribution to your team Stay ahead of new technology trends |
The BlackBerry Certification Program can help you: Hire proven proficiency and talent Increase the performance of IT teams Add to your organization's competitive advantages |
Learn More
Plan and Design
BlackBerry Certified Solution Designer
Choose the BlackBerry® Certified Solution Designer certification if you’re a technical professional who provides pre- and post-sales technical consulting services to BlackBerry customers.
You’ll be required to pass:
- One exam related to maintaining the BlackBerry® Enterprise Server
- One exam related to designing and deploying BlackBerry solutions
Candidates will have the opportunity to test on the platform of their choice: Microsoft® Exchange, IBM® Lotus® Domino® or Novell® GroupWise®.
For details on starting the BlackBerry Certified Solution Designer certification, please review the BlackBerry Certification Program Guide. (PDF)
Review the exam guides below to find out more about the BlackBerry Certified Solution Designer certification:
Maintaining a BlackBerry Enterprise Server
- BCP-410 Maintaining a BlackBerry Enterprise Server in a Microsoft Exchange Environment (PDF)
- Maintaining a BlackBerry Enterprise Server in an IBM Lotus Domino Environment – Coming soon
- Maintaining a BlackBerry Enterprise Server in a Novell GroupWise Environment – Coming soon
Designing and Deploying a BlackBerry solution
- BCX-610 Designing and Deploying a BlackBerry Solution in a Microsoft Exchange Environment (PDF)
- Designing and Deploying a BlackBerry Solution for the IBM Lotus Domino Environment – Coming soon
- Designing and Deploying a BlackBerry Solution for the Novell GroupWise Environment – Coming soon
Please check this site regularly for updates. For more information or to be notified of updates to the new BlackBerry Certification program, please contact us.
Manage and Monitor
BlackBerry Certified System Administrator
This certification is designed for technical professionals who install, configure and manage BlackBerry® Enterprise Server software in an enterprise environment.
Participants are required to pass an exam focused on maintaining a BlackBerry Enterprise Server.
For details on starting the BlackBerry® Certified System Administrator certification, please review the BlackBerry Certification Program Guide. (PDF)
Review the exam guides below to find out more about the BlackBerry Certified System Administrator certification:
- BCP-410 Maintaining a BlackBerry Enterprise Server in a Microsoft® Exchange Environment (PDF)
- Maintaining a BlackBerry Enterprise Server in an IBM® Lotus® Domino® Environment – Coming soon
- Maintaining a BlackBerry Enterprise Server in a Novell® GroupWise® Environment – Coming soon
Please check this site regularly for updates. For more information or to be notified of updates to the new BlackBerry Certification program, please contact us.
Support and Troubleshoot
BlackBerry Certified Support Specialist
The BlackBerry® Certified Support Specialist option is designed for specialists who support BlackBerry smartphone end-users in a BlackBerry® Internet Service or enterprise environment.
Candidates will be required to complete one exam on supporting BlackBerry smartphones in either a BlackBerry Internet Service or enterprise environment.
Review the exam guides below to find out more about the BlackBerry Certified Support Specialist certification:
- BCX-210 Supporting BlackBerry Devices in a BlackBerry Internet Service Environment (PDF)
- BCX-211 Supporting BlackBerry Smartphones in an Enterprise Environment (PDF)
For details on starting the BlackBerry Certified Support Specialist certifications, please review the BlackBerry Certification Program Guide. (PDF)
BlackBerry Certified Server Support Specialist
The BlackBerry Certified Server Support Specialist option is designed for specialists supporting an enterprise-based BlackBerry solution, including the BlackBerry® Enterprise Server and associated components.
To obtain certification, participants are required to pass two exams:
- Supporting BlackBerry smartphones in an Enterprise Environment
- Supporting the BlackBerry Enterprise Server
Review the exam guides below to find out more about the BlackBerry Certified Server Support Specialist certification:
- BCX-211 Supporting BlackBerry Smartphones in an Enterprise Environment (PDF)
- BCX-213 Supporting a BlackBerry Enterprise Server in a Microsoft® Exchange Environment (PDF)
- BCX-212 Supporting the BlackBerry Enterprise Server in an IBM® Lotus® Domino® Environment (PDF)
- Supporting the BlackBerry Enterprise Server in a Novell® GroupWise® Environment – Coming soon
For details on starting the BlackBerry Certified Support and Server Support Specialist certifications, please review the BlackBerry Certification Program Guide. (PDF)
Please check this site regularly for updates. For more information or to be notified of updates to the new BlackBerry Certification program, please contact us.