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BlackBerry Expert Support Center
Log in to the BlackBerry® Expert Support Center for assistance with your technical issues, including creating and managing support tickets and troubleshooting enterprise activation issues with the Enterprise Activation Readiness tool.
Contact BlackBerry Technical Support
To contact BlackBerry Technical Support, call 1-877-255-2377 (toll free) or 1-519-888-6181.
What Information is Required to Receive Support?
When contacting BlackBerry Technical Support by phone, have the following information on hand:
- BlackBerry® Technical Support Services subscriber code
- BlackBerry® Enterprise Server SRP ID (What’s this)
- BlackBerry smartphone PIN (What’s this)
Renewing Your BlackBerry Technical Support Services Plan
Ready to renew your BlackBerry Technical Support Services subscription? BlackBerry Technical Support Services now has 2 main groups of support levels. BlackBerry® Technical Support Services for Small and Medium Business has Basic, Enhanced and Advantage support levels. BlackBerry® Technical Support Services for Enterprise has Standard, Premium and Elite support levels.
Review the chart below to view the recommended support levels in the new program. Or use the solution chooser to help identify the most appropriate support level for your organization.
Recommended Support Levels in the New BlackBerry Technical Support Services Program
| Current Subscription Level | Customer Description | Recommended Support Level(s) |
| Tx1 or Tx2 | Small office, home office or small and medium-sized business with under 30 BlackBerry smartphones |
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| Tx1 or Tx2 | Small or medium-sized business with under 100 BlackBerry smartphones |
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| Tx1 or Tx2 | Growing small or medium-sized business or small enterprise with 100-2999 BlackBerry smartphones |
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| Tx3 | 1 to 499 BlackBerry smartphones |
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| Tx3 | 500+ BlackBerry smartphones |
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| Tx4 or Tx5 | Current Tx4 or Tx5 customer with greater than 500 BlackBerry smartphones or any BlackBerry Technical Support Services customer with more than 3000 devices |
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| Tx4 or Tx5 | Enterprise customer with fewer than 500 BlackBerry smartphones but looking for relationship-based, mission critical support |
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| Tx4 or Tx5 | Large customer with a national or multi-national implementation |
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Learn More
- BlackBerry Technical Support Services for Small and Medium Business
- BlackBerry Technical Support Services for Enterprise