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When an organization decides to mobilize its workforce or expand existing mobile capabilities, executives and managers need to ensure the right wireless devices and applications get into the hands of the right people. With world-class knowledge of mobile technology and deep business experience, Research In Motion (RIM) can help turn an investment in wireless mobility into a key strategic enabler.
RIM has a dedicated team of professional services consultants to provide clients with industry-leading expertise and help them optimally deploy wireless technology. By leveraging best-practices and technical know-how, the RIM Professional Services group can help organizations minimize development time and cost, while maximizing the return on investment for mobile solutions.
Consultants from RIM take a comprehensive approach to mobility solutions and focus on three key pillars of mobility: Architecture Services, Application Services and Business Services.
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Consulting services from the market leader in mobility
Research In Motion (RIM) is a world leader in wireless technology because of its focus on the importance of mobility to organizations.
In its position as a market leader, RIM has designed and implemented solutions for a broad spectrum of companies and organizations. Consultants from RIM Professional Services are uniquely positioned to develop business cases and provide customers with key insights into mobility for their industry, business and processes.
Focusing exclusively on mobility allows consultants from the RIM Professional Services group to help ensure that each organization’s mobile solution aligns with its overall business objectives.
Deep experience in creating and deploying wireless technology means that the RIM Professional Services group also understands the importance of a holistic solution. RIM consultants work with IT departments to ensure the infrastructure is in place to mobilize the workforce and with company leaders to ensure the right devices and applications get into the hands of employees.
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Learn more about each pillar of RIM Professional Services:
Architecture Services
Research In Motion (RIM) consultants provide the following Architecture-related services:
- Infrastructure Assessment and Analysis
- Performance Load Testing
- BlackBerry Enterprise Solution Design and Architecture Planning
- Project Management of BlackBerry Enterprise Solution Infrastructure Initiatives
- Staff Augmentation
Infrastructure Assessment and Analysis
RIM Professional Services consultants carry out an in-depth review of your organization’s BlackBerry® Enterprise Solution environment and provide a detailed report identifying which functions and applications are being used to their full potential, which could be enhanced and which are not being used at all. This helps your organization better understand its specific BlackBerry infrastructure and how to get the most from its BlackBerry solution going forward.
Performance Load Testing
The RIM Professional Services team can test the performance of your organization’s mobility infrastructure or applications under a specific scenario, either on site or in the RIM Professional Services labs. This allows you to evaluate the theoretical capacity of your mobile infrastructure’s hardware or software to help evaluate and prepare for future BlackBerry implementation needs.
BlackBerry Enterprise Solution Design and Architecture Planning
RIM Professional Services works with your organization in a design session to create a plan for implementing a new BlackBerry server environment or upgrading an existing solution. In both cases, RIM Professional Services provides a mobility architecture model informed by the consulting team’s extensive experience designing and deploying BlackBerry solutions.
Project Management of BlackBerry Enterprise Solution Infrastructure Initiatives
RIM Professional Services can provide project management assistance to organizations that do not have the personnel or expertise to manage the deployment of a BlackBerry wireless solution. RIM Professional Services consultants can also help to integrate mobility architecture into a larger infrastructure deployment involving multiple systems and teams.
Staff Augmentation
Even if they already have the necessary expertise, given all of their other areas of focus, your IT personnel may not have time to manage and support a BlackBerry solution. RIM Professional Services can provide administrators and technical support staff who will not only help your IT department keep internal clients happy, but also reduce the time and overhead that would be required for full-time, in-house support staff.
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Application Services
Research In Motion (RIM) consultants provide the following Application-related services:
Project Management in BlackBerry Application Development Efforts
Organizations that have developers on staff to create applications for BlackBerry® smartphones may still want a project manager with wireless expertise to provide guidance and perspective. Consultants from RIM Professional Services with deep BlackBerry experience can be engaged to manage the project initiatives and make sure organizations get the most from their custom applications.
Architectural Design and Application Reviews
Many organizations will want to leverage RIM Professional Services expertise in designing, writing and implementing BlackBerry MDS Applications directly into their development process. RIM Professional Services can provide detailed working sessions to assist in-house developers or outsourced partners in the architecture and design of organization-specific applications.
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Business Services
Research In Motion (RIM) consultants provide the following Business-related services:
- Mobility Strategy Design and Execution
- Business Process Design and Optimization
- Change Management
- Mobility Business Best Practices
- Project Management
- ROI, TCO Analysis and Business Case Development
- Mobile Workforce Management and Policies
- Mobile Workforce Performance Management
Mobility Strategy Design and Execution
Many organizations adopt wireless solutions as an ad-hoc, scattered collection of initiatives. This can hurt the bottom line through increased infrastructure costs, heightened security concerns and stretched support services. A robust wireless strategy, on the other hand, can transform mobility from technology that is simply useful into a key strategic enabler.
Consultants from RIM Professional Services can help ensure that a wireless solution becomes just this kind of core business advantage. Approaching mobility as a series of interconnected, interdependent projects, RIM Professional Services develops a comprehensive mobility strategy tailored to each organization’s specific needs without straining its available resources.
Business Process Design and Optimization
All too often organizations attempt to mobilize a process by extending a shrunken version of the desktop to their employees, an approach that leads to a poor end user experience and fails to capitalize on the potential of wireless solutions. RIM Professional Services instead adopts a user-centered approach that focuses on the needs of employees. By first optimizing existing mobile processes and then determining whether any other processes could be mobilized and performed in the field, RIM Professional Services helps ensure greater adoption and ownership of mobile solutions by employees and a greater return on investment in mobility for the organization.
Change Management
Mobile technologies can transform a company’s workforce and its processes. One of the biggest hurdles that a mobile technology deployment must overcome is end-user reluctance to change and the resulting low adoption rates of new systems and applications. RIM Professional Services takes a bottom-up approach to change management, getting employees and line-of-business managers involved throughout the planning and design stages to ensure solutions that meet their business needs are implemented. The resulting sense of ownership helps enhance the rate of adoption among employees and the overall rate of return for the organization.
Mobility Business Best Practices
RIM Professional Services leverages deep knowledge of mobility in general and the specific requirements of particular industries to create best practices tailored to each individual business. Knowing what the best practices are and how to apply them ensures that companies get higher return on their investment in mobility.
Project Management
Sometimes all an organization needs is an experienced team to help guide their deployment of mobile technologies. As the most experienced team in the industry, RIM Professional Services helps ensure that mobile deployments are both efficient and effective.
ROI, TCO Analysis and Business Case Development
Winning approval and support within an organization for mobile technology deployment requires a clear, concise and credible business case. By helping organizations identify and quantify the costs and benefits associated with the deployment of a mobile solution to its workforce, RIM Professional Services can provide one.
Working closely with employees and line-of-business managers, RIM Professional Services will identify the value drivers behind a mobile deployment effort. Whatever the primary goal — increasing productivity, reducing costs, improving quality of life, enhancing data accuracy — RIM Professional Services has the tools to quantify the important variables and generate accurate Return on Investment (ROI) and Total Cost of Ownership (TCO) estimates. RIM Professional Services doesn’t just tell you what mobility has done for other customers, but what it can do for you.
Mobile Workforce Management and Policies
Managing mobile workers presents different challenges to an organization than managing employees in fixed locations. RIM Professional Services understands the nature of the mobile workforce and has experience with multiple deployments. The RIM Professional Services team can help an organization determine what their mobile workforce requires to be successful, assist in the implementation of policies and procedures to guide employees in their work and help the organization itself to deploy and manage all of its mobile assets.
Mobile Workforce Performance Management
Just as the challenges facing mobile employees are different, so are the tools needed to assess their performance. RIM Professional Services can assist in the development of performance management programs for an organization’s mobile workforce. By determining the control points for each class of mobile workers, RIM Professional Services ensures the right data is captured at the right time without inundating the workforce with unproductive administrative tasks. This allows organizations to effectively track their employees’ performance, ultimately helping the employees themselves to improve.
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Learn more about the other pillars of RIM Professional Services:
