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BlackBerry Professional Services

 

 

 

Overview

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When an organization decides to mobilize its workforce or expand existing mobile capabilities, executives and managers need to ensure the right wireless devices and applications get into the hands of the right people. With world-class knowledge of mobile technology and deep business experience, Research In Motion (RIM) can help turn an investment in wireless mobility into a key strategic enabler.

RIM has a dedicated team of professional services consultants to provide clients with industry-leading expertise and help them optimally deploy wireless technology. By leveraging best-practices and technical know-how, the BlackBerry Professional Services group can help organizations minimize development time and cost, while maximizing the return on investment for mobile solutions.

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Consulting services from the market leader in mobility

BlackBerry Professional Services helps organizations leverage the BlackBerry Enterprise Solution as an extension of their business strategy to reduce operational costs through increasing mobile worker productivity.

In its position as a market leader, RIM has designed and implemented solutions for a broad spectrum of companies and organizations. Consultants from BlackBerry Professional Services are uniquely positioned to develop business cases and provide customers with key insights into mobility for their industry, business and processes.

Focusing exclusively on mobility allows consultants from the BlackBerry Professional Services group to help ensure that each organization’s mobile solution aligns with its overall business objectives.

Deep experience in creating and deploying wireless technology means that the BlackBerry Professional Services group also understands the importance of a holistic solution. BlackBerry consultants work with company leaders and IT departments to ensure the infrastructure is in place to mobilize their workforce.

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Architecture Services

Research In Motion (RIM) consultants provide the following Architecture-related services:

Infrastructure Assessment and Analysis
RIM Professional Services consultants carry out an in-depth review of your organization’s BlackBerry® Enterprise Solution environment and provide a detailed report identifying which functions and applications are being used to their full potential, which could be enhanced and which are not being used at all. This helps your organization better understand its specific BlackBerry infrastructure and how to get the most from its BlackBerry solution going forward.

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Performance Load Testing
The RIM Professional Services team can test the performance of your organization’s mobility infrastructure or applications under a specific scenario, either on site or in the RIM Professional Services labs. This allows you to evaluate the theoretical capacity of your mobile infrastructure’s hardware or software to help evaluate and prepare for future BlackBerry implementation needs.

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BlackBerry Enterprise Solution Design and Architecture Planning
RIM Professional Services works with your organization in a design session to create a plan for implementing a new BlackBerry server environment or upgrading an existing solution. In both cases, RIM Professional Services provides a mobility architecture model informed by the consulting team’s extensive experience designing and deploying BlackBerry solutions.

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Project Management of BlackBerry Enterprise Solution Infrastructure Initiatives
RIM Professional Services can provide project management assistance to organizations that do not have the personnel or expertise to manage the deployment of a BlackBerry wireless solution. RIM Professional Services consultants can also help to integrate mobility architecture into a larger infrastructure deployment involving multiple systems and teams.

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Staff Augmentation
Even if they already have the necessary expertise, given all of their other areas of focus, your IT personnel may not have time to manage and support a BlackBerry solution. RIM Professional Services can provide administrators and technical support staff who will not only help your IT department keep internal clients happy, but also reduce the time and overhead that would be required for full-time, in-house support staff.

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Application Services

BlackBerry consultants provide the following Application-related services:

Project Management in BlackBerry Application Development Efforts
Organizations that have developers on staff to create applications for BlackBerry® smartphones may still want a project manager with wireless expertise to provide guidance and perspective. Consultants from BlackBerry Professional Services with deep BlackBerry experience can be engaged to manage the project initiatives and make sure organizations get the most from their custom applications.

Architectural Design and Application Reviews
Many organizations will want to leverage BlackBerry Professional Services expertise in designing, writing and implementing BlackBerry MDS Applications directly into their development process. BlackBerry Professional Services can provide detailed working sessions to assist in-house developers or outsourced partners in the architecture and design of organization-specific applications.

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Business Services

BlackBerry consultants provide the following Business-related services:

Mobility Strategy Design and Execution
Many organizations adopt wireless solutions as an ad-hoc, scattered collection of initiatives. This can hurt the bottom line through increased infrastructure costs, heightened security concerns and stretched support services. A robust wireless strategy, on the other hand, can transform mobility from technology that is simply useful into a key strategic enabler.

Consultants from BlackBerry Professional Services can help ensure that a wireless solution becomes just this kind of core business advantage. Approaching mobility as a series of interconnected, interdependent projects, BlackBerry Professional Services develops a comprehensive mobility strategy tailored to each organization’s specific needs without straining its available resources.

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Business Process Design and Optimization
All too often organizations attempt to mobilize a process by extending a shrunken version of the desktop to their employees, an approach that leads to a poor end user experience and fails to capitalize on the potential of wireless solutions. BlackBerry Professional Services instead adopts a user-centered approach that focuses on the needs of employees. By first optimizing existing mobile processes and then determining whether any other processes could be mobilized and performed in the field, BlackBerry Professional Services helps ensure greater adoption and ownership of mobile solutions by employees and a greater return on investment in mobility for the organization.

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Change Management
Mobile technologies can transform a company’s workforce and its processes. One of the biggest hurdles that a mobile technology deployment must overcome is end-user reluctance to change and the resulting low adoption rates of new systems and applications. BlackBerry Professional Services takes a bottom-up approach to change management, getting employees and line-of-business managers involved throughout the planning and design stages to ensure solutions that meet their business needs are implemented. The resulting sense of ownership helps enhance the rate of adoption among employees and the overall rate of return for the organization.

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Mobility Business Best Practices
BlackBerry Professional Services leverages deep knowledge of mobility in general and the specific requirements of particular industries to create best practices tailored to each individual business. Knowing what the best practices are and how to apply them ensures that companies get higher return on their investment in mobility.

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Project Management
Sometimes all an organization needs is an experienced team to help guide their deployment of mobile technologies. As the most experienced team in the industry, BlackBerry Professional Services helps ensure that mobile deployments are both efficient and effective.

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ROI, TCO Analysis and Business Case Development
Winning approval and support within an organization for mobile technology deployment requires a clear, concise and credible business case. By helping organizations identify and quantify the costs and benefits associated with the deployment of a mobile solution to its workforce, BlackBerry Professional Services can provide one.

Working closely with employees and line-of-business managers, BlackBerry Professional Services will identify the value drivers behind a mobile deployment effort. Whatever the primary goal — increasing productivity, reducing costs, improving quality of life, enhancing data accuracy — BlackBerry Professional Services has the tools to quantify the important variables and generate accurate Return on Investment (ROI) and Total Cost of Ownership (TCO) estimates. BlackBerry Professional Services doesn’t just tell you what mobility has done for other customers, but what it can do for you.

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Mobile Workforce Management and Policies
Managing mobile workers presents different challenges to an organization than managing employees in fixed locations. BlackBerry Professional Services understands the nature of the mobile workforce and has experience with multiple deployments. The BlackBerry Professional Services team can help an organization determine what their mobile workforce requires to be successful, assist in the implementation of policies and procedures to guide employees in their work and help the organization itself to deploy and manage all of its mobile assets.

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Mobile Workforce Performance Management
Just as the challenges facing mobile employees are different, so are the tools needed to assess their performance. BlackBerry Professional Services can assist in the development of performance management programs for an organization’s mobile workforce. By determining the control points for each class of mobile workers, BlackBerry Professional Services ensures the right data is captured at the right time without inundating the workforce with unproductive administrative tasks. This allows organizations to effectively track their employees’ performance, ultimately helping the employees themselves to improve.

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Proactive BlackBerry Services

Ready to enjoy an optimized mobile experience?

Proactive BlackBerry® Services helps you anticipate the increasing demands of your mobile infrastructure. Delivered by a dedicated BlackBerry® Professional Services consultant, the bundled suite of services offered by Proactive BlackBerry® Services are designed for the current phase of your BlackBerry implementation. Proactive BlackBerry Services proactively identifies and addresses your needs to ensure your users receive a sound mobile experience.

Contact Us

By Email: supportsales@blackberry.com
By Telephone: 1-800-327-9085 (toll-free)

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Proactive BlackBerry Services

Ready to Deliver Complete Peace of Mind

Over the course of one year, your business will leverage the expertise of a dedicated Proactive BlackBerry Services consultant to optimize your BlackBerry Enterprise® Solution implementation for a more secure, reliable and scalable IT infrastructure. Your consultant is committed to helping your organization use the BlackBerry solution in the most efficient, cost-effective, relevant, and informed way:

  • Efficiency: Consistent and in-depth experience and insight specific to your IT environment while engaging other BlackBerry Solution experts as needed
  • Cost Effective: Each Proactive BlackBerry Service offering is pre-defined in scope and price, maximizing simplicity and value.
  • Relevant & Scalable: Your package of structured and repeatable deliverables is based on what stage your BlackBerry solution implementation is in. Proactive BlackBerry Services easily scales to meet your enterprise’s specific needs.
  • Informed: Receive information about your IT environment with detailed findings and recommendations from your dedicated consultant

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Contact Us

By Email: supportsales@blackberry.com
By Telephone: 1-800-327-9085 (toll-free)

 
 

Proactive BlackBerry Services

Service Offerings

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Defining offerings within Proactive BlackBerry Services

Proactive BlackBerry Services customers are classified within 1 of 5 distinct categories:

1) Foundational
Select Foundational services if you’re at the beginning of your BlackBerry Enterprise Solution implementation for email, calendar, contact and other organizational data which is limited to IT or executive levels.

Services Delivered

    Infrastructure Assessments

    Infrastructure Assessments Infrastructure Assessments provide you with a complete review of your BlackBerry solution implementation, including locations, number of BlackBerry® Enterprise Servers, IT policies, and more. This service provides detailed reporting on what falls within accepted guidelines, what should be changed, and what can be done to improve your BlackBerry solution.

    Migration & Update Planning

    Migration and Update Planning provides best practices when designing and implementing a switch-over to a new platform or updating to the latest BlackBerry smartphone or BlackBerry Enterprise Server software. This service provides proven methods and tools to accelerate your migration and update process, while minimizing the possibility of errors.

    Performance Reviews

    Performance Reviews are ongoing services that measure and evaluate your BlackBerry solution, ultimately summarizing a baseline for performance of your BlackBerry Enterprise Solution. Reports are used to evaluate growth patterns and promote effective planning for future needs.

2) Group
Choose Group services if you’re using BlackBerry smartphones within an individual business unit and executive and IT organizational levels. Primarily used for organizer data and customized applications.

Services Delivered

    Infrastructure Assessments

    Infrastructure Assessments Infrastructure Assessments provide you with a complete review of your BlackBerry solution implementation, including locations, number of BlackBerry® Enterprise Servers, IT policies, and more. This service provides detailed reporting on what falls within accepted guidelines, what should be changed, and what can be done to improve your BlackBerry solution.

    Migration & Update Planning

    Migration and Update Planning provides best practices when designing and implementing a switch-over to a new platform or updating to the latest BlackBerry smartphone or BlackBerry Enterprise Server software. This service provides proven methods and tools to accelerate your migration and update process, while minimizing the possibility of errors.

    Performance Reviews

    Performance Reviews are ongoing services that measure and evaluate your BlackBerry solution, ultimately summarizing a baseline for performance of your BlackBerry Enterprise Solution. Reports are used to evaluate growth patterns and promote effective planning for future needs.

    Service & Availability Planning

    Service Availability Planning provides detailed design and implementation reviews, as well as guidelines for maintaining a BlackBerry solution that facilitates business continuity. You will receive assistance to effectively understand and evaluate alternative solutions for maintaining service continuity, and to select the best choice for your enterprise.

3) Collaborative
Choose Collaborative services to use the BlackBerry Enterprise Solution across multiple business units, but not across the entire organization. Helpful when you’re beginning to leverage the BlackBerry solution to exchange information with back-end systems.

Services Delivered

    Infrastructure Assessments

    Infrastructure Assessments Infrastructure Assessments provide you with a complete review of your BlackBerry solution implementation, including locations, number of BlackBerry® Enterprise Servers, IT policies, and more. This service provides detailed reporting on what falls within accepted guidelines, what should be changed, and what can be done to improve your BlackBerry solution.

    Migration & Update Planning

    Migration and Update Planning provides best practices when designing and implementing a switch-over to a new platform or updating to the latest BlackBerry smartphone or BlackBerry Enterprise Server software. This service provides proven methods and tools to accelerate your migration and update process, while minimizing the possibility of errors.

    Performance Reviews

    Performance Reviews are ongoing services that measure and evaluate your BlackBerry solution, ultimately summarizing a baseline for performance of your BlackBerry Enterprise Solution. Reports are used to evaluate growth patterns and promote effective planning for future needs.

    Service & Availability Planning

    Service Availability Planning provides detailed design and implementation reviews, as well as guidelines for maintaining a BlackBerry solution that facilitates business continuity. You will receive assistance to effectively understand and evaluate alternative solutions for maintaining service continuity, and to select the best choice for your enterprise.

    Infrastructure Design & Planning

    If BlackBerry smartphone adoption is increasing within your company, and you are looking to integrate your internal applications with the BlackBerry solution, proper planning and design is critical. Whether the design includes services such as BlackBerry® Mobile Data System (BlackBerry MDS), BlackBerry Attachment Service, multiple data centers, or even the integration of other business units, the Infrastructure Design and Planning service provides the guidance and planning required to meet these needs.

    Change Management Planning

    Change Management Planning focuses on the practices required to keep your BlackBerry solution current. This planning works in conjunction with your management guidelines to help your BlackBerry smartphone solution implementation become an integrated and tested component of your enterprise environment.

4) Integrated
Select Integrated services when using the BlackBerry Enterprise Solution throughout the entire organization with mobilized business processes and internal or third-party applications. Ideal for organizations seeking advanced support and integration with an eye towards mobile strategy expansion

Services Delivered

    Service & Availability Planning

    Service Availability Planning provides detailed design and implementation reviews, as well as guidelines for maintaining a BlackBerry solution that facilitates business continuity. You will receive assistance to effectively understand and evaluate alternative solutions for maintaining service continuity, and to select the best choice for your enterprise.

    Infrastructure Design & Planning

    If BlackBerry smartphone adoption is increasing within your company, and you are looking to integrate your internal applications with the BlackBerry solution, proper planning and design is critical. Whether the design includes services such as BlackBerry® Mobile Data System (BlackBerry MDS), BlackBerry Attachment Service, multiple data centers, or even the integration of other business units, the Infrastructure Design and Planning service provides the guidance and planning required to meet these needs.

    Change Management Planning

    Change Management Planning focuses on the practices required to keep your BlackBerry solution current. This planning works in conjunction with your management guidelines to help your BlackBerry smartphone solution implementation become an integrated and tested component of your enterprise environment.

    Virtualization Planning

    Virtualization Planning is important if you’re looking for an alternative to moving BlackBerry Enterprise Servers and performing multiple maintenance routines. This service helps to design, evaluate, and plan for the virtualization of your BlackBerry solution, as well as the accompanying performance and management requirements.

    Consolidation Planning

    Consolidation Planning is for customers who have either gone through mergers and acquisitions, or who have multiple BlackBerry Enterprise Servers within the enterprise, which now need to be consolidated and managed as a single solution. This service assists with evaluation and planning to ensure effective and efficient consolidation.

    Operations Planning

    Operations Planning is critical when an enterprise has grown to the point where the BlackBerry solution is a large part of the IT organization. Operations Planning provides the design and review of processes and tools around the BlackBerry solution. This service will assist you in understanding how to integrate the BlackBerry solution into your operational procedures for proper functioning with your other solutions.

5) International:
This is similar to Integrated services with unique characteristics such as multi-lingual employees, varying BlackBerry Enterprise Servers and multiple server locations. It supports and manages functions across multiple groups and geographic areas.

Services Delivered

    Change Management Planning

    Change Management Planning focuses on the practices required to keep your BlackBerry solution current. This planning works in conjunction with your management guidelines to help your BlackBerry smartphone solution implementation become an integrated and tested component of your enterprise environment.

    Virtualization Planning

    Virtualization Planning is important if you’re looking for an alternative to moving BlackBerry Enterprise Servers and performing multiple maintenance routines. This service helps to design, evaluate, and plan for the virtualization of your BlackBerry solution, as well as the accompanying performance and management requirements.

    Consolidation Planning

    Consolidation Planning is for customers who have either gone through mergers and acquisitions, or who have multiple BlackBerry Enterprise Servers within the enterprise, which now need to be consolidated and managed as a single solution. This service assists with evaluation and planning to ensure effective and efficient consolidation.

    Operations Planning

    Operations Planning is critical when an enterprise has grown to the point where the BlackBerry solution is a large part of the IT organization. Operations Planning provides the design and review of processes and tools around the BlackBerry solution. This service will assist you in understanding how to integrate the BlackBerry solution into your operational procedures for proper functioning with your other solutions.

    Scalability Review & Planning

    Scalability Review and Planning provides you with the tools and techniques to determine the current and future needs of your BlackBerry solution. Based on these reviews, you can plan for increased BlackBerry Enterprise Server capacity needs and establish performance baselines that will help you understand how to monitor your BlackBerry solution.

    Architecture Design and Planning

    Understanding what is required for BlackBerry Enterprise Server installations, the number of BlackBerry Enterprise Servers, management tools, monitoring solutions, and even how to recover from unforeseen events, are important when planning for either an existing or a future BlackBerry Enterprise Solution implementation. Architecture Design and Planning is ideal for international businesses and provides the necessary plans and knowledge to successfully implement the BlackBerry solution in various locations.

Learn more about the other pillars of BlackBerry Professional Services:

Contact Us
By Email: supportsales@blackberry.com
By Telephone: 1-800-327-9085 (toll-free)

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