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As an existing BlackBerry® Technical Support Services subscriber, you can access additional support resources, including the ability to log new and monitor existing support tickets with the My Service Requests tool with your BlackBerry Technical Support Services login ID and password.
You will need to log in to gain access to these features. Log in now »
Forgot your ID or password? Request your login credentials »
Contact BlackBerry Technical Support
North America
Europe
International
Online
Phone: 1-877-255-2377 (toll free)
1-519-888-6181
Online
Phone: 0808 100 7466 (toll free UK)
+44 (0)1753 558401
Online
Phone: +1-519-888-6181
What information is required to receive support?
Please provide the following information within any email support requests or have it on hand when contacting BlackBerry® Technical Support by telephone:
- BlackBerry Technical Support Services subscriber code
- BlackBerry® Enterprise Server SRP ID (What's this)
- BlackBerry smartphone PIN (What's this)
Renew your BlackBerry Technical Support Services subscription
North American customers can visit the BlackBerry Store to renew online. Your BlackBerry Technical Support Services Subscription code, BlackBerry Enterprise Server SRP ID(s) and total number of active Client Access Licenses (CAL) will be required during the renewal process.
To renew your organization’s BlackBerry Technical Support Services package, fax your credit card or purchase order to:
North America
Europe
Fax: 1-877-746-3296
Fax: +1-519-883-4904
Include the following information in the fax:
- Credit Card Type/Number/Expiration Date or Purchase Order Number
- Legal Company Name, Address and Phone Number
- Card Holder or Bill-to Company Name, Address and Phone Number (if different from legal company name)
- Support Package and Price (including all applicable taxes)
- The BlackBerry Enterprise Server SRP ID(s) and the number of BlackBerry smartphones and/or BlackBerry enabled devices in use
Your purchase order form must include the following manufacturer information:
North America
Europe
U.S. Customers
Research In Motion Corporation
122 West John Carpenter Parkway
Suite 430
Irving, TX, USA
75039
Canadian Customers
Research In Motion Limited
295 Phillip Street
Waterloo, ON, Canada
N2L 3W8
European Customers
Research In Motion UK Limited
Centrum House 36 Station Road
Egham, Surrey
United Kingdom TW20 9LF