Support & Services
Local Navigation
| For Individuals | For Organizations |
| Plan and Design | Manage and Monitor | Support and Troubleshooting | Future Certifications |
Overview
Having the Knowledge is One Thing. Demonstrating It is Another
The BlackBerry® Certification Program validates the skills and knowledge you’ve gained when it comes to BlackBerry® products and services.
What Certifications are Offered?
BlackBerry Certifications, exams, and exam guides are grouped according to specific roles in the various stages of BlackBerry deployment:
 |
View resources and suggested training courses
BlackBerry Certification Credential Manager
The new BlackBerry Certification credential management system allows you to track and manage your BlackBerry Certification Program profile and status.
Who Can Get Certified?
The BlackBerry Certification Program is open to everyone, from BlackBerry customers to employees of service providers.
How Do I Get Certified?
To get certified, you must register for and take exams at one of Prometric's Testing Centers, which are available at over 3000 locations around the world. Exams are 1.5 hours and cost $150 USD. Beta exams, indicated by exam codes that start with BCX, are four hours long.
How Can I Prepare for My Exam?
There are a number of resources available to help you prepare for your exams, from BlackBerry training courses to exam guides. View suggested training courses.
Ensuring the integrity of the BlackBerry® Certification Program material is vital to maintaining the value of the credentials you've earned. BlackBerry Certification Materials and Certification Exam content is proprietary and confidential property of Research In Motion. Research In Motion does not authorize the recording, copying, distribution or sale of exam content or practice exams. Distribution and/or use of proprietary and confidential content in violation of the BlackBerry Certification Candidate Agreement may void your exam results, jeopardize your certification and result in further action by Research In Motion. Please see the Candidate BlackBerry Certification Agreement (PDF). Should you have any questions, please contact us at certification@blackberry.com.
Read more about the BlackBerry Certification Program and taking exams (PDF)
Learn More
- Find out about the benefits of certification
- View certifications, exams and exam guides
- View resources and suggested training courses
- Read FAQ
- Find out what’s new
Benefits for Individuals
The BlackBerry® Certification Program offers many benefits for your career.
Show You Have What It Takes
You know how much time and energy you’ve devoted to building your knowledge and developing your skills. But it’s not always obvious to everyone else. Certification is one way to cut to the chase. It can help demonstrate you’re the person to trust for the job.
Boost Your Career
Demonstrate your drive and ambition in a way that distinguishes you from others. Your certification is a testament to your knowledge and dedication.
Enhance Your Contribution to Your Team
Certification can set you apart as a recognized subject matter expert your colleagues can turn to for advice, which could enhance your team’s overall performance.
Stay Up-to-speed on Technology Trends
The BlackBerry Certification Program helps you stay on the cutting edge. And because new certifications are added regularly to reflect changing technology, it keeps you on the cutting edge.
Learn More
Benefits for Organizations
The BlackBerry® Certification Program allows your organization to add to its competitive advantages, boost productivity and acquire the know-how it needs to help it succeed in the wireless world.
Hire Demonstrated Proficiency and Talent
The BlackBerry Certification Program helps demonstrate employees have the skills and knowledge required for BlackBerry® solution specific roles across all stages of implementation. So whether you’re hiring someone new or considering a promotion, you’ll have guidance in identifying candidates with the relevant BlackBerry solutions qualifications.
Increase the Performance of IT Teams
When individuals in IT-related roles enhance their skills, the whole organization benefits. And that can translate into reduced downtime, better service, faster ROI and increased productivity, company-wide.
Add to Your Organization's Competitive Advantages
Employee certification demonstrates you’re dedicated to offering excellent service and support. Participation in the BlackBerry Certification Program shows your organization believes in training and keeping up-to-speed with ever-changing technology.
Learn More
Plan and Design
BlackBerry Certified Solution Designer
The BlackBerry® Certified Solution Designer certification is designed for technical professionals who provide pre- and post-sales technical consulting services to BlackBerry customers.
Required Exams
- One exam related to designing and deploying BlackBerry solutions on the platform of your choice: Microsoft® Exchange, IBM® Lotus® Domino® or Novell® GroupWise®
- Completion of the BlackBerry Certified System Administrator certification
Exams Currently Available
- BCP-610 Designing and Deploying a BlackBerry Solution in a Microsoft Exchange Environment1
- BCX-611 Designing and Deploying a BlackBerry Solution in an IBM Lotus Domino Environment1
Schedule an exam or view suggested training courses.
Exam Guides
- BCP-610 Designing and Deploying a BlackBerry Solution in a Microsoft Exchange Environment (PDF)
- BCX-611 Designing and Deploying a BlackBerry Solution in an IBM Lotus Domino Environment1(PDF)
Learn More
- Managing and monitoring certifications
- Supporting and troubleshooting certifications
- Learn more about the BlackBerry Certification Program and taking exams (PDF)
- View resources and suggested training courses
- Find out about future certifications
- Read FAQ
- Find out what’s new
1Exam codes that start with BCX are beta exams. Find out more about beta exams.
Manage and Monitor
BlackBerry Certified System Administrator
The BlackBerry Certified System Administrator certification is designed for technical professionals who install, configure and manage BlackBerry® Enterprise Server software in an enterprise environment.
Required Exams
- One exam focused on maintaining a BlackBerry Enterprise Server in the platform of your choice: Microsoft® Exchange, IBM® Lotus® Domino® or Novell® GroupWise®
Exams Currently Available
- BCP-410 Maintaining a BlackBerry Enterprise Server in a Microsoft Exchange Environment
- BCP-411 Maintaining a BlackBerry Enterprise Server in an IBM Lotus Domino Environment1
- BCX-413 Maintaining a BlackBerry Enterprise Server in a Microsoft Exchange Environment (New Content)
- BCP-420 Maintaining a BlackBerry Enterprise Server version 5.0 in a Microsoft Exchange Environment Exam
Schedule an exam or view suggested training courses.
Exam Guides
- BCP-410 Maintaining a BlackBerry Enterprise Server in a Microsoft Exchange Environment (PDF)
- BCP-411 Maintaining a BlackBerry Enterprise Server in an IBM Lotus Domino Environment (PDF)
- BCX-413 Maintaining a BlackBerry Enterprise Server in a Microsoft Exchange Environment (Updated Content) (PDF)
- BCP-420 Maintaining a BlackBerry Enterprise Server version 5.0 in a Microsoft Exchange Environment Exam (PDF)
Exams Coming Soon
- BCX-412 Maintaining a BlackBerry Enterprise Server in a Novell GroupWise Environment1
Learn More
- Supporting and troubleshooting certifications
- Learn more about the BlackBerry® Certification Program and taking exams (PDF)
- View resources and suggested training courses
- Find out about future certifications
- Read FAQ
- Find out what’s new
1Exam codes that start with BCX are beta exams. Find out more about beta exams.
Support and Troubleshooting
BlackBerry Certified Support Specialist
Choose the BlackBerry Certified Support Specialist option if you support BlackBerry smartphone end-users in a BlackBerry® Internet Service or enterprise environment.
Required Exams
- One exam on supporting BlackBerry smartphones in either a BlackBerry Internet Service or enterprise environment
Exams Currently Available
- BCP-210 Supporting BlackBerry Devices in a BlackBerry Internet Service Environment
- BCP-211 Supporting BlackBerry Devices in an Enterprise Environment
Schedule an exam or view suggested training courses.
Exam Guides
- BCP-210 Supporting BlackBerry Devices in a BlackBerry Internet Service Environment (PDF)
- BCP-211 Supporting BlackBerry Devices in an Enterprise Environment (PDF)
BlackBerry Certified Server Support Specialist
Choose the BlackBerry Certified Server Support Specialist option if you support an enterprise-based BlackBerry solution, including the BlackBerry® Enterprise Server and associated components.
Required Exams
- One exam related to supporting BlackBerry smartphones in an enterprise environment
- One exam related to supporting the BlackBerry Enterprise Server
Exams Currently Available
- BCP-212 Supporting the BlackBerry Enterprise Server in an IBM® Lotus® Domino® Environment
- BCP-213 Supporting a BlackBerry Enterprise Server in a Microsoft® Exchange Environment
Schedule an exam or view suggested training courses.
Exam Guides
- BCP-212 Supporting the BlackBerry Enterprise Server in an IBM Lotus Domino Environment (PDF)
- BCP-213 Supporting a BlackBerry Enterprise Server in a Microsoft Exchange Environment (PDF)
Learn More
- Learn more about the BlackBerry Certification Program and taking exams (PDF)
- Find out about future certifications
- View resources and suggested training courses
- Read FAQ
- Find out what’s new
1Exam codes that start with BCX are beta exams. Find out more about beta exams.
Future Certifications
Future certifications might include:
- BlackBerry® Certified Enterprise Application Developer
- BlackBerry Certified Trainer
- BlackBerry Sales Expert
- BlackBerry Expert User
Future certifications for organizations may include:
- BlackBerry Certified Reseller
- BlackBerry Certified Training Center
To get more information or be notified of updates, please contact us.
Learn More
Resources and Training
Resources
- NEW – BlackBerry® Coach Self-study Guides now available. Visit the element k website and search "BlackBerry" for the latest offerings and to order your copy today
- BlackBerry® Certification Program Guide (PDF)
- Webcast: BlackBerry Certification Program: Understanding IT Certifications
- BlackBerry® Technical Solution Center
Ensuring the integrity of the BlackBerry Certification Program material is vital to maintaining the value of the credentials you've earned. BlackBerry Certification Materials and Certification Exam content is proprietary and confidential property of Research In Motion. Research In Motion does not authorize the recording, copying, distribution or sale of exam content or practice exams. Distribution and/or use of proprietary and confidential content in violation of the BlackBerry Certification Candidate Agreement may void your exam results, jeopardize your certification and result in further action by Research In Motion. Please see the Candidate BlackBerry Certification Agreement (PDF). Should you have any questions, please contact us at certification@blackberry.com.
Suggested Training Courses
Please note: The training courses listed below do not provide complete preparation for certifications, but may cover some exam objectives. For further details, please see the applicable exam guide on each certification's tab.
| Supporting BlackBerry Devices in a BlackBerry® Internet Service Environment (BCP-210) | Supporting BlackBerry Devices in an Enterprise Environment (BCP-211) | |
| Instructor-led Training | ||
| Administering and Supporting BlackBerry Internet Service v2.4 |  |
|
| Using BlackBerry Device and BlackBerry® Desktop Software v4.2 | |
|
| Supporting BlackBerry Devices and BlackBerry Desktop Software | |
|
| Web-based Training | ||
| What’s New with the BlackBerry XXXX Smartphone | |
|
| Using BlackBerry® Device Software v4.2.2 | |
|
| Using BlackBerry Desktop Software v4.2 SP2 | |
|
| Maintaining a BlackBerry Enterprise Server (BCP-410, BCP-411) |
Designing and Deploying a BlackBerry Solution (BCP-610, BCX-611) |
Supporting the BlackBerry Enterprise Server (BCP-212, BCP-213) |
||
| Instructor-led Training | ||||
| Introduction to Administering and Supporting the BlackBerry® Enterprise Server Software v4.1 SP2 – Level 1 | |
|
|
|
| Introduction to Administering and Supporting the BlackBerry Enterprise Server Software v4.1 SP2 – Level 2 | |
|
|
|
| Using the Advanced Features of BlackBerry Enterprise Server Software v4.1 SP2 | |
|
|
|
| BlackBerry Enterprise Security | |
|
|
|
| Planning and Designing the BlackBerry® Enterprise Solution | |
|
|
|
| Web-based Training | ||||
| What’s New with the BlackBerry XXXX Smartphone | |
|
||
| Using BlackBerry Device Software v4.2.2 | |
|||
| Using BlackBerry Desktop Software v4.2 SP2 | |
|||
Learn More
FAQ
Where can I register for a certification exam?
To register for an exam, visit the Prometric website and click on “Schedule your test”.
Where can I find my nearest testing location?
Prometric has over 3000 testing sites across the world. To find the nearest testing location, please go to the Prometric website, and select “Locate a test center”.
What is the cost for each exam?
Each exam attempt costs USD$150. To see the conversion to your own currency, please visit the Prometric website and select “Exam Fees”.
What kind of training material is available for certification exams?
Each BlackBerry® certification exam has its own exam guide. It is recommended you review the relevant exam guide(s) as they outline the content required to successfully complete each certification exam.
In addition, you can find training courses related to the exam’s objectives in the corresponding exam guides. All of the exam guides can be found under the Certifications and Exams tab.
What is a beta exam?
The BlackBerry Certification Program currently offers beta versions of exams—exam codes starting with BCX. A beta exam will consist of approximately 150-200 questions to be completed over four hours. Candidates will be asked to answer all of the questions that may be used in the final exam.
If beta candidates pass the beta exam, they will credit toward the relevant BlackBerry certification(s). Beta candidates will not receive their results immediately as beta results go under extensive analysis to determine the final pool of items and establish the passing score.
How do I become a beta participant?
To be added to the pool of potential beta candidates, please email certification@blackberry.com with the certification streams/exams of interest. Note: due to the demand for beta exams, you may not receive an invitation to all exams of interest.
Can I achieve certification if I pass a beta exam?
Yes. Completing and passing the beta exam will grant you the same credit toward certification as a live exam.
How long will it take to receive my certification package after I have passed a live exam or a beta exam?
It will take approximately 8 to 10 weeks once you have written and passed a live exam to receive your certification package.
If you write a Beta exam, it will take approximately 8 to 10 weeks to receive your certification package from the time the Beta ends.
Which exam is right for me?
Each exam reflects real life tasks a person working in a BlackBerry environment will perform. To determine which exams best suit your desired career path, please review the BlackBerry Certification Program Guide. (PDF)
Learn More
What’s New
BlackBerry Coach Self-study Guide Offerings
The BlackBerry® Coach self-study guide series is now available for a number of exam offerings. The self-study guides correspond directly to the exam objectives and are a great resource if you’re planning to attempt any of the below exams.
Self-study guide materials are currently available for the following exams:
- BCP-410/BCX-413 – Maintaining a BlackBerry® Enterprise Server in a Microsoft® Exchange Environment
- BCP-210 – Supporting BlackBerry Devices in a BlackBerry® Internet Service Environment
- BCP-211 – Supporting BlackBerry Devices in an Enterprise Environment
- BCP-213 – Supporting a BlackBerry Enterprise Server in a Microsoft Exchange Environment
To order your self-study guide, visit the Element K website and search the catalog for “BlackBerry”.
BlackBerry Certification Credential Management System
Maintain your BlackBerry Certification Program profile and track your status and progress toward certification through the new credential management system.
Your account will be automatically created upon completion of your first BlackBerry certification exam and you’ll receive an Account Activation email with the details you’ll need to access your account. Those who have previously completed an exam and provided their email address when registering were sent account activation emails at the launch of the system.
If you’ve previously taken an exam and haven’t received your account activation email, contact certification@blackberry.com and provide your Prometric testing ID. A BlackBerry Certification Program team member will verify your information, update your email address and send you details to access the system.
Once you have activated your account, the BlackBerry Certification credential management system will be accessible to you at www.blackberry.com/mycert.
Live Exams Now Available
| Exam Code | Exam Title |
| BCP-210 | Supporting BlackBerry® Devices in a BlackBerry® Internet Service Environment |
| BCP-211 | Supporting BlackBerry® Devices in an Enterprise Environment |
| BCP-212 | Supporting a BlackBerry® Enterprise Server in an IBM® Lotus® Domino® |
| BCP-213 | Supporting a BlackBerry® Enterprise Server in a Microsoft® Exchange Environment |
| BCP-410 | Maintaining a BlackBerry® Enterprise Server in a Microsoft Exchange Environment |
| BCP-411 | Maintaining a BlackBerry® Enterprise Server in an IBM Lotus Domino Environment |
| BCP-610 | Designing and Developing a BlackBerry® Solution in a Microsoft Exchange Environment |
Related Links
- Contact us to provide feedback, get more information or be notified of updates
- Sign up for the BlackBerry Certification Program: Understanding IT Certifications webcast
- BlackBerry Certified? BlackBerry Certification Logo Usage Guidelines now available. Access them here (PDF)
