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Overview
As of January 27, 2008, Research In Motion is discontinuing the BlackBerry® Mail Connector feature. If you currently make use of the BlackBerry Mail Connector, in order to continue receiving email after this date, we encourage you to learn more about BlackBerry® Professional Software Express, available to you at no additional charge.
BlackBerry Professional Software Express
BlackBerry Professional Software Express provides a wireless communications and collaboration solution designed specifically for small and medium-sized businesses.
By installing this software, you will enjoy:
- Wireless access via your BlackBerry® smartphone to your corporate email, data, organizer and more
- Full wireless synchronization of email
- Two-way wireless calendar synchronization
- Two-way address book synchronization
- Instant messaging
- Phone
- Browser
- Advanced security features, including end-to-end encryption and behind-the-firewall integration with your corporate email platform
- One complimentary BlackBerry support incident that can be used to access BlackBerry Technical Support should you require assistance
Please review the technical requirements and contact BlackBerry Support for help with the installation and configuration of BlackBerry Professional Software:
- North America: 1-877-255-2377 Option: 8
- UK: 0808 100 7466 Option: 8
- Europe (outside of the UK): +44 1753 558400 Option: 8
- Worldwide: Number 1-519-888-6181 Option: 8
Other Integration Options
You may also try one of the following options to integrate your email account:
- Integrate your email using BlackBerry® Internet Service if you are using Outlook® Web Access
- Forward your email to your BlackBerry smartphone email address using auto-forwarding
- Download BlackBerry Desktop Software and use the BlackBerry® Desktop Redirector to send mail to your BlackBerry smartphone
If your organization already supports a BlackBerry® Enterprise Server, you may choose to add these BlackBerry smartphone users to your existing BlackBerry Enterprise Server. For more information or Client Access Licenses to enable this transition, please call the number above.
Removing BlackBerry Mail Connector
Please review the steps for instructions on removing the BlackBerry Mail Connector from your computer.
Support
Need help to make sure you're getting your email messages on your BlackBerry® smartphone?
Find the Answers
Get answers to your questions. Search the BlackBerry Technical Solution Center.
Integration Options
- POP/IMAP/Outlook® Web Access Integration using Advanced Integration
- Auto Forwarding using Auto Forwarding Rule from mail server
- BlackBerry® Desktop Redirector (for Microsoft® Exchange users)
Additional Support
If you require further assistance, please contact us using the online form and select Mail Connector from the drop-down menu. If you require additional assistance, please contact the Research In Motion (RIM) Customer Support Centre at one of the following phone numbers:
- North America: 1-877-255-2377 Option: 8
- UK: 0808 100 7466 Option: 8
- Europe (outside of the UK): +44 1753 558400 Option: 8
- Worldwide: Number 1-519-888-6181 Option: 8
Alternatively, you may contact your wireless service provider.
Email Forwarding
Forward Your Affected Email to Your BlackBerry Smartphone
You have the option to forward your affected email to another email address integrated with your BlackBerry® smartphone. Please consult your email service provider for information on email forwarding.
Learn more about email forwarding using BlackBerry® Internet Service