Support & Services
Local Navigation
BlackBerry® Technical Support Services helps protect your BlackBerry® investment through scalable and flexible technical support and software maintenance programs. BlackBerry Technical Support Services provides comprehensive support for all components of the BlackBerry® solution.
Need help learning how to use your BlackBerry® device? Take a look at our Device Training section
If your BlackBerry device is no longer in production, technical support may be limited. However, check our Technical Knowledge Center for device specifications and user guides that may be helpful. Or take a look at the software downloads that are available for your device. Not sure if your device is still in production? Find out.
Considering upgrading to a new BlackBerry smartphone? Did you know that you can get cash-back by trading in your current BlackBerry device to help fund your upgrade? Learn more about the BlackBerry® Trade-Up Program.
Warranty Information
All BlackBerry smartphones purchased from Research In Motion (RIM), or an authorized RIM dealer, come with a one (1) year limited warranty.
RIM will replace, refurbish or repair, at its option, your BlackBerry smartphone and/or any of its components — including BlackBerry smartphone, cradle and holster — if it is found to be defective. The limited warranty does not apply to:
- Reasonable wear and tear of the BlackBerry smartphone, cradle or holster
- Scratches or cracks to the LCD screen
- Damage caused by accident, misuse, abuse, neglect or misapplication
- Defects due to repairs or modifications made to the BlackBerry product by anyone other than RIM or its authorized service representatives
If your smartphone requires servicing, review your service options and our Out of Warranty policy.