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What are BlackBerry Business Solutions?

Boost productivity, work almost anywhere, and improve customer service with BlackBerry® Business Solutions. BlackBerry solutions include smartphones, software, support and services, and third party applications.

BlackBerry Smartphones
BlackBerry smartphones are an ideal way to stay connected to everything that matters to your business and life. Select from a wide range of devices with the features¹ you need: email, phone, browser, organizer, instant messaging (IM), camera, media player, GPS (Global Positioning System), Wi-Fi®, social networking, BlackBerry® Maps and more.
Learn more about the BlackBerry smartphones available

BlackBerry Software
Managing the connection between your BlackBerry smartphone and email and other applications is easy with software for your device, desktop or email server.
Learn about BlackBerry software

BlackBerry Support & Services
Technical support, community forums, training, and professional services help you set up and stay mobile.
Learn about BlackBerry Support and Services

Third Party Applications
What do you want to do with your BlackBerry solution? Choose from third-party applications² designed specifically for BlackBerry smartphones and software.
Find out more about applications for your business

Learn More About BlackBerry Solutions for Your Business

1 Some features are not available on all BlackBerry smartphones. Please check with your service provider for availability, roaming arrangements and service plans. Certain features outlined herein require a minimum version of BlackBerry software.
2 When you subscribe for, acquire, or use third party products and services with RIM products or services you accept that: 1. It is your sole responsibility to (a) ensure that your airtime service provider will support all of their features; (b) identify and acquire all required intellectual property and other licenses prior to installation or use and to comply with the terms of such licenses; 2. RIM provides such products and services on an “AS IS” basis with no express or implied conditions, endorsements, guarantees, representations or warranties of any kind, and assumes no liability whatsoever with respect to them.

 

BlackBerry Software

Your Opinion Matters

Tell us what you think about the BlackBerry solution.

Connecting your business is easy with the right software.

Desktop Software

BlackBerry® Desktop Software is a free download for your BlackBerry smartphone to connect your smartphone to your PC. This software allows you to synchronize data, load new applications, transfer files and much more.

Messaging & Collaboration Software

Choose the BlackBerry® software that’s best for your business based on your current email system:

POP/IMAP Internet-based

BlackBerry® Internet Service comes with every BlackBerry smartphone that is activated with a data plan1. It allows you to quickly get access to your email, browser services and instant messaging on your BlackBerry smartphone.

BlackBerry® Unite! software is another option for businesses using Internet-based email or who have POP3/IMAP email through an Internet service provider. It's a free download and helps your employees to connect and collaborate using their BlackBerry smartphones.

Email Server (30 Users or Less)
BlackBerry® Professional Software could be right for your business if you use a Microsoft® Exchange® or IBM® Lotus® Domino® messaging server and are connecting up to 30 users. It’s affordable and easy to install on your server as well as provides advanced security and administration features.

Email Server (30 Users or More)

BlackBerry® Enterprise Server could be right for your business if you use a Microsoft Exchange, Novell® Groupwise® or IBM Lotus Domino messaging server and are connecting more than 30 BlackBerry smartphones. It offers advanced security features and tools to simplify management, centralize control and allow your IT department to administer your solution.

Outsourced Messaging Platform (Hosted)

Hosted BlackBerry® Enterprise Server is ideal for businesses paying a service provider a monthly fee for hosted Microsoft Exchange, IBM Lotus Domino or Novell GroupWise email. It provides security and full functionality without requiring you to buy, install or manage server software. It’s a full wireless experience available on a per user per month basis.

1Check with your service provider for supported features and services.

 

BlackBerry Support & Services

Protect your investment in BlackBerry® solutions with technical support, community forums, training, and professional services.

BlackBerry Technical Support Services
BlackBerry® Technical Support Services provide comprehensive technical support and software maintenance services for BlackBerry software solutions—such as BlackBerry® Professional Software or BlackBerry® Enterprise Server—through a flexible, annual subscription-based program.

BlackBerry technical services and support programs offer the following:

BlackBerry Community Support Forums
Connect with the knowledge-sharing community of other BlackBerry users to troubleshoot, ask questions, share product reviews and more on the BlackBerry® Support Community Forums.

BlackBerry Training
Maximize your BlackBerry investment through training solutions designed to help increase performance and efficiency. BlackBerry® Training courses include Using BlackBerry® Desktop Software and BlackBerry Smartphone Training. Self-directed online and instructor-led on-site courses can help meet your schedule and budget.

RIM Professional Services
The Research In Motion (RIM®) Professional Services group uses a comprehensive methodology to understand and address specific customer needs in the areas of Architecture, Application and Business Services.

 

Do More With Your BlackBerry Solution

BlackBerry® Business Solutions are designed to help your business work anywhere, increase productivity and improve customer relationships.

BlackBerry Smartphone Features
With BlackBerry smartphones, your business can stay connected on the go with wireless access to the following features1 and more:
  • Email push-delivery technology: Messages are delivered automatically to your smartphone so you can stay on top between meetings or during downtime.
  • Browsing: The BlackBerry® Browser is designed to deliver on-the-go Internet service that can keep up with your busy business life.
  • GPS: Give your business a productivity boost by using BlackBerry® Maps and built-in GPS (Global Positioning System) capabilities for resource tracking, dispatching and more.
  • Organizer: Stay on top of customer service while on the go with important tools such as a calendar, address book and task list.
  • Corporate data access: Allow your mobile workforce access to corporate data including customer updates, pricing information and more.
Featured Third Party Applications
Connect to your data with the help of trusted third party solutions² including:
  • ExpenseLog Pro is a cost-effective expense management system for businesses seeking enterprise features with easy set-up. ExpenseLog Pro is ready to go in minutes.
  • Voice on the Go increases productivity while safely staying connected anywhere, anytime – in transit, traveling, or between meetings. Using Voice on the Go you can listen to email, search contacts, listen to appointments and reply by voice while driving safely.
  • Telenav allows you to reach your customers destination with TeleNav GPS Navigator™ on your BlackBerry smartphone. Get turn-by-turn, voice and onscreen driving directions with automatic rerouting and full-color 3D moving maps that display your current location.
  • Impatica enables the delivery of graphically rich, animated Microsoft® PowerPoint® presentations to your clients through BlackBerry smartphones.

Make the most of your business day with BlackBerry Business Solutions. An Ipsos-Reid study showed that most BlackBerry smartphone users can turn 60 minutes of downtime into productive daily work time.

1Check with your service provider for supported features and services.
2 When you subscribe for, acquire, or use third party products and services with RIM products or services you accept that: 1. It is your sole responsibility to (a) ensure that your airtime service provider will support all of their features; (b) identify and acquire all required intellectual property and other licenses prior to installation or use and to comply with the terms of such licenses; 2. RIM provides such products and services on an “AS IS” basis with no express or implied conditions, endorsements, guarantees, representations or warranties of any kind, and assumes no liability whatsoever with respect to them.

 

Increase Productivity

Make the most of your business day with BlackBerry® Business Solutions. An Ipsos-Reid study showed that most BlackBerry® smartphone users can turn 60 minutes of downtime into productive daily work time.

BlackBerry Smartphone Features
BlackBerry smartphones can help your business increase productivity with the following features and more:
  • Browsing: The BlackBerry® Browser is designed to deliver on-the-go Internet service that can keep up with your busy business life.
  • Synchronizing: BlackBerry devices synchronize with many desktop organizers so you can stay up-to-date on your calendar, address book and more.
  • Navigating: Give your business a productivity boost by using BlackBerry® Maps and built-in GPS capabilities1 for resource tracking, dispatching and more.
Featured Third Party Applications
Connect to your data with the help of trusted third party² solutions:
  • HandMark Pocket Express combines the premier Pocket Express Executive Edition with MobileCierge, a must-have for every professional who values time-saving solutions and intelligent personal assistance.
  • eOffice™ is an integrated suite of productivity applications for BlackBerry smartphones. It includes word processor, spreadsheet editor, spellchecker, rich email client, and file management utility.

1Check with your service provider for supported features and services.
2 When you subscribe for, acquire, or use third party products and services with RIM products or services you accept that: 1. It is your sole responsibility to (a) ensure that your airtime service provider will support all of their features; (b) identify and acquire all required intellectual property and other licenses prior to installation or use and to comply with the terms of such licenses; 2. RIM provides such products and services on an “AS IS” basis with no express or implied conditions, endorsements, guarantees, representations or warranties of any kind, and assumes no liability whatsoever with respect to them.

 

Customer Success

Success Stories

Learn about the small companies around the world that have been successful implementing BlackBerry® Business Solutions.

Symetric Productions - A multi-media design firm uses BlackBerry solutions to save the company leaders two hours a day and improve customer satisfaction.

J & D Associates - This retail equipment supplier deploys BlackBerry solutions to speed work orders and wireless track inventory.

Gersten Savage LLP - The law firm deployed BlackBerry smartphones to gain a competitive advantage and improve customer service.

AppraiserMatch.com - This real estate search engine company utilized BlackBerry solutions to deliver on their customer commitment to respond within 12 hours of a query.

View more success stories

Learn More About BlackBerry Solutions for Your Business
 

Improve Customer Relationships

With quick wireless access to important information, BlackBerry® Business Solutions are designed to help you enhance customer relationships.

BlackBerry Smartphone Features
Your business can improve customer responsiveness with the following features and more:

  • Organizer: Stay on top of customer service while on the go with important tools such as a calendar, address book and task list.
  • Corporate Data Access: Allow your mobile workforce access to corporate data including customer updates, pricing information and more.
  • GPS: Using BlackBerry® Maps  and GPS (Global Positioning System) capabilities to reduce transit time so you can maximize customer time.
Featured Third Party Applications
Choose from trusted third party² applications designed specifically for BlackBerry smartphones that can help improve your customer responsiveness: 
  • Telenav allows you to reach your customers destination with TeleNav GPS Navigator™ on your BlackBerry smartphone. Get turn-by-turn, voice and onscreen driving directions with automatic rerouting and full-color 3D moving maps that display your current location.
  • Impatica enables the delivery of graphically rich, animated Microsoft® PowerPoint® presentations to your clients through BlackBerry smartphones.

1Check with your service provider for supported features and services.
2 When you subscribe for, acquire, or use third party products and services with RIM products or services you accept that: 1. It is your sole responsibility to (a) ensure that your airtime service provider will support all of their features; (b) identify and acquire all required intellectual property and other licenses prior to installation or use and to comply with the terms of such licenses; 2. RIM provides such products and services on an “AS IS” basis with no express or implied conditions, endorsements, guarantees, representations or warranties of any kind, and assumes no liability whatsoever with respect to them.

 

Small Business Tips

Learn how to grow and run your business in the wireless age. Select an article below to learn more about improving your small business.

Grow Your Business with Mobile CRM
Making the most of your CRM (Customer Relationship Software) can be accomplished by putting the tools in your employees’ hands virtually anywhere to improve your customer service.

How to Evaluate a Small Business Wireless Solution
Customers today require quick and responsive service. Learn how adding wireless mobility to your small business can improve customer service and enhance business operations.

5 Ways to Maximize Your Workplace Productivity
Discover 5 ways to enhance productivity in your workplace.

 

Small Business Library

Need help in making a decision to implement BlackBerry® Business Solutions for your business? Learn more about BlackBerry solutions from the resources below:

Tools
Webcasts
  • Mobilize your Business: An introduction to the new BlackBerry® Professional Software designed for small and medium businesses.
White Papers Brochures Learn More About BlackBerry Solutions for Your Business
 

Grow Your Business with Mobile CRM

Making the most of your CRM (Customer Relationship Software) can be accomplished by putting the tools in your employee’s hands to improve your customer service. CRM has been deployed by companies looking to improve customer loyalty and manage customer relationships.

Customer relationships form the basis of a solid business foundation. In today’s competitive market, the ability to attract and retain customers is essential for winning a greater share of the customer’s wallet.

 
More Articles

How to Evaluate a Small Business Wireless Solution

Using Mobile Technology to Improve Employee Productivity

5 Ways to Maximize Your Workplace Productivity

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Learn more about BlackBerry Professional Software