Solutions
Local Navigation
| Overview | Products & Services | Partner Solutions | Customer Success | Resource Library | News & Events | How to Buy |
Overview
No matter how large your enterprise, one thing is clear: The world of business is changing. Customers are more demanding. Deadlines are tighter. Expectations are greater. And if you don't find new ways to stay competitive, you will be left behind. Enterprise mobility isn't just nice to have — it's a necessity.
BlackBerry Business Solutions for Enterprise Mobility
It's not surprising then that the BlackBerry® Business Solutions for Enterprise Mobility is the leading wireless solution within large enterprises. The BlackBerry wireless solution is ideal to allow your business to:
Achieve Compelling ROI
Wirelessly extend information from your existing applications and systems without having to rebuild or replace them. BlackBerry® Business Solutions for Enterprise Mobility allows you to achieve and grow the optimizations of your original technology investments.
Make Better Decisions
With on-the-spot access to information residing in enterprise systems, mobile professionals can make more informed decisions. With BlackBerry Business Solutions for Enterprise Mobility, personnel in the field can receive proactive wireless notifications of emerging business issues and take action before the repercussions become serious.
Improve Customer Satisfaction
BlackBerry Business Solutions can help strengthen customer relationships by putting key account, inventory and order information from Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems into the hands of mobile professionals. Customer questions can be answered quickly, providing the best service possible.
Improve Productivity
BlackBerry Business Solutions can allow mobile professionals to keep work moving forward while away from the office. An Ipsos Reid study shows that most BlackBerry smartphone users can turn one hour of downtime into productive work time each day while increasing the efficiency of a team by nearly 30%.
Download Ipso Reid: Analyzing the ROI of a BlackBerry Deployment
Learn more about BlackBerry Business Solutions for Enterprise Mobility
Products & Services
BlackBerry® Business Solutions are made up of customizable software and services because the best solution for your business should be one based on your business.
BlackBerry Smartphones
BlackBerry Business Solutions provide a choice of powerful smartphones and BlackBerry enabled devices to best suit your needs.
BlackBerry Software
BlackBerry software manages the link between the BlackBerry® smartphone and your business. BlackBerry® Enterprise Server software allows organizations to extend the benefits of their email or messaging application and other enterprise tools to mobile professionals. Find out more about BlackBerry Enterprise Server
Research In Motion (RIM) Professional Services
The RIM® Professional Services group can be engaged to provide guidance on the initial design and architecture of mobile solutions, assist with upgrade management or manage new infrastructure or application development projects. Learn more about RIM Professional Services
BlackBerry Partner Solutions
Connect to your existing applications, from Customer Relationship Management (CRM) to Enterprise Resource Planning (ERP) and business analytics, with the help of a trusted third party who specializes in this application area. Take a look at the partner solutions available
Partner Solutions
- Business Intelligence
- Field Service
- Sales Force Automation
- Managed Services
- Document Access, Forms, Other Services
There are over 300 BlackBerry® Alliance Members that build out-of-the-box and custom enterprise applications* to mobilize your business. Below is a list of some of the members serving large enterprises.
Third Party Business Intelligence Solutions
Mirifex Systems
Mirifex Mobile Business Access (MBA) is a quick deployment mobile application framework that provides enterprises with a template-based method to mobile-enable critical applications on BlackBerry® smartphones. MBA works in both push and pull mode to allow full interactive access to corporate applications, databases and other stored information.
Vaultus Mobile Technologies
With Vaultus, firms can run their IT Help Desk Applications on BlackBerry smartphones, giving service technicians wireless access to ticket information, even when away from wireless coverage. This boosts field technician productivity and effectiveness, increases speed and dramatically improves response time. Technicians can acknowledge, update, close, forward or create service tickets on the BlackBerry smartphone and ticket detail can be viewed on a single screen. Technicians can also view and update inventory and perform asset management tasks.
The Executive Dashboard enables district managers to have wireless access to sales data on BlackBerry smartphones. Managers can drill down from division, to region, to store, to department. They can view sales by day, week, month, quarter and year and compare performance versus “the plan.” Data gets refreshed automatically.
Wallace Wireless: WIC
WIC, the Wallace Incident Communicator™, is the enterprise solution for wireless incident management and secure crisis communications. In a crisis, WIC delivers secure, audited Chat, PIN and even snap-shot TV images on BlackBerry smartphones. WIC also ensures that your plans, forms, maps and call lists are always up-to-date on your staff's BlackBerry smartphones.
Third Party Field Service Solutions
ActSoft, Inc.
Comet Tracker, by ActSoft, Inc., is a mobile management solution that provides businesses with the tracking of worker locations, times, tasks and jobs. Utilizing BlackBerry smartphones, remote workers are fully equipped with a GPS tracking and data collection tool. Dispatchers dispatch jobs to the worker's smartphone, while workers enter or barcode scan field data, instantly sending it back to the office. This data is validated with a time and location stamp. Comet Tracker, together with a BlackBerry smartphone, has helped companies increase worker productivity, while reducing operating costs.
Aeroprise, Inc.
The Aeroprise Mobile Gateway solution is a wireless gateway used to enable robust mobile interaction with service management applications such as help desk, change management and asset management via BlackBerry smartphones. Accessing Remedy or Heat while mobile to keep your data up-to-date has never been easier.
- Aeroprise Mobile Gateway (PDF)
Airtime Management Inc
A4P runs in the background on BlackBerry smartphones and captures the time spent on calls, email messages and other events. Tasks that are billable to a client/project are automatically assigned the appropriate billing codes stored in memory. The user defines an event as billable upon completing a task — without interruption in workflow. Captured data is wirelessly sent to A4P's backend system, which allows access to time records via the web.
Antenna Software Inc
Antenna Software offers an integrated suite of vertically focused mobile enterprise applications for field service management that maximize operational efficiency and profitability, increase customer satisfaction and improve competitive advantage. Antenna's A3 for Field Service enables field service technicians to access and interact with essential information from enterprise systems using BlackBerry smartphones.
Dexterra
Dexterra's Concert Mobility Platform provides the means to easily connect to your existing business systems from just about anywhere. Dexterra includes all the functionality and tools necessary to integrate and manage the flow of information to and from the office without the need for buying and integrating additional components. Dexterra's integration, development and administration tools are easy to learn and even easier to use.
Vettro Corporation
Vettro's FieldMaster application enables field service organizations to reduce technician interaction with the call center, ensure Service Level Agreements are met, improve customer service and increase the number of trouble tickets a technician can close per day.
Third Party Sales Force Automation (SFA) Solutions
iEnterprises
CRM on the Go™ is the ultimate wireless Customer Relationship Management (CRM) application that helps you and your mobile workforce easily manage sales leads, clients, opportunities and more so you can improve sales, productivity and customer care virtually whenever and wherever you need to most. CRM on the Go is designed for BlackBerry smartphones so it is available virtually anytime and anyplace — even when you are out of the cellular network coverage area. CRM on the Go works with any CRM application, including iExtensions CRM, Salesforce.com, Siebel and more, so you can make your existing CRM investment easier to use and your revenues grow.
Saratoga Wireless
Saratoga Wireless™ for BlackBerry smartphones from Saratoga Systems provides secure connectivity to enterprise data from back-end systems. This powerful wireless data access platform extends access to existing enterprise data, applications and business processes to groups of mobile workers, virtually anytime, anywhere. It lets users increase their productivity, make more informed decisions and improve customer relations through faster customer responsiveness.
Sendia
Sendia's Wireless Salesforce Automation (SFA) provides the ultimate mobile CRM solution for BlackBerry smartphones. Fast, easy to use and highly customizable, Wireless SFA is available in Hosted or On-premises editions and wirelessly extends Salesforce.com to the BlackBerry smartphone, instantly delivering critical information through an intuitive user interface built specifically for mobile users.
Available on all major wireless carrier networks, Sendia's next generation smart client technology, robust device-side database storage and reliable and secure data transport system work together to create a mobile experience that shields users from the complexity of wireless computing.
Vaultus Mobile Technologies
With Vaultus, firms can run their Sales Applications on BlackBerry smartphones, giving reps and managers wireless access to pertinent information, even when away from wireless coverage. The Vaultus solution boosts sales rep productivity and effectiveness, increases speed and improves team communication. Reps can view:
- Company or contact data
- Update forecasts
- Enter activities
- Update work notes
- And more
Vettro Corporation
Vettro RainMaker, a comprehensive mobile application for Salesforce.com users, provides online and offline access to critical sales and customer data. The application is optimized for BlackBerry smartphones and can be installed, updated and even deleted wirelessly, eliminating the need to recall devices from the field. Vettro RainMaker provides sales organizations with access to the information they need to more effectively manage their pipeline, respond to leads and customer requests faster and increase selling time in the field.
Third Party Solutions for Managed Services
InterNoded
InterNoded's Wireless Advantage (IWA) provides deployment support for the BlackBerry wireless solution, including hardware, software and services that reduce the time and financial investments to implement BlackBerry Business Solutions. At its core, IWA enables companies to use the many benefits of BlackBerry Enterprise Server software by shifting the task of 24x7 monitoring, hosting, maintenance and support to InterNoded's state-of-the-art data center.
InterNoded is able to support BlackBerry-related services and applications and IBM® software and hardware technologies. InterNoded's established partnerships and contracts with multiple wireless carriers allow for the integration of the BlackBerry solution into the small to medium business customers to provide devices (activation and provisioning) and rounding out a cohesive relationship to meet the customer's needs.
REGARD Systems
REGARD has been a trusted wireless solutions provider for BlackBerry® products since 1998. Comprised of highly experienced application developers and systems consultants, REGARD offers full-cycle wireless deployment solutions (systems/software strategy, analysis, design, implementation, development, training and support) on Microsoft® Exchange and IBM Lotus® Domino® platforms. As a "one-source" carrier-agnostic provider, clients rely heavily on REGARD's expert procurement services.
Third Party Solutions for Document Access, Forms, Other Services
Flowfinity Wireless Inc.
Flowfinity Solutions Platform enables always-available applications for BlackBerry smartphones without requiring client-side coding. The Flowfinity approach delivers a low risk, cost-effective means of offering front-end integration to enterprise systems. This technology provides integrators with a competitive advantage by enabling rapid development of dependable and high performance mobile solutions that leverage existing tools and technologies. Flowfinity Solutions Platform fully supports both .NET (C# and Visual Basic) and Java® development of solutions for BlackBerry smartphones, making it easier to leverage skills and code developed using tools such as Visual Studio. The product integrates with bar code scanners, receipt printers and magnetic stripe readers.
mBiztech Corp
With mForms, organizations are able to create custom electronic forms that are wirelessly pushed to BlackBerry smartphone users for data capture. This helps eliminate paper forms and streamline business processes. The mForms solution comes with all the tools required to build and deploy forms-based applications, including the mForms Editor, that guides the administrator through the process of creating and managing their application forms. BlackBerry smartphone users can capture information and create new records, which are uploaded by the mForms client and inserted by the mForms server directly into a backend database with no coding or customization involved.
Onset Technology
METAmessage Legal provides access to document management, time-and-billing, CRM and research applications on BlackBerry smartphones. Designed for every law firm deploying BlackBerry smartphones, the solution lets mobile attorneys:
- Access document management systems to read, print and send (WorkSite™, etc.)
- Enter time and billing stats (Carpe Diem®, etc.)
- Retrieve client info and matters from CRM applications (InterAction®, etc.).
The solution also lets mobile attorneys spell-check outgoing messages and retrieve legal research (LexisNexis™, etc.). METAmessage is a solution chosen by over 150 law firms (40+ in AmLaw 100), including:
- Dewey Ballantine
- Mintz Levin
- Ropes & Gray
- Palmer & Dodge
- Womble
- Carlysle
- And many more
*Your use of third party software, hardware, products, and/or services (collectively, the "Third Party Information") shall be governed by and subject to your agreement with the third party, including without limitation, your agreement to the terms of separate Third Party Information licenses, if any. Any Third Party Information that is provided with or without Research In Motion's (RIM's) products and/or services is provided "as is". RIM makes no representation, warranty or guarantee whatsoever in relation to the Third Party Information and RIM assumes no liability whatsoever in relation to the Third Party Information even if RIM has been advised of the possibility of such damages or can anticipate such damages. The inclusion of Third-Party Information herein does not imply endorsement by RIM of the Third Party Information or the third party in any way. RIM does not control and is not responsible for any Third Party Information, including without limitation, the content, accuracy, intellectual property issues, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of the Third Party Information.
Customer Success
Thousands of organizations worldwide have successfully increased productivity and improved collaboration with BlackBerry® Business Solutions.
Sales Professionals
- Aegis Funding Corporation (PDF)
Discover how a top 40 US mortgage production franchise with 200 sales people, replaced the need for expensive laptops or physical offices with intranet-based access to financial and corporate data on BlackBerry® smartphones.
- JJ Barnicke Limited
Learn how this commercial real estate firm with more than 400 sales professionals got instant access to corporate property information to better serve clients and speed up sales cycles by accessing their Customer Relationship Management (CRM) system on BlackBerry smartphones.
- Lafarge North America (PDF)
Find out how the largest diversified supplier of construction materials improved the efficiency of translating pricing changes for raw materials to their customers by using BlackBerry smartphones.
Service Employees
- Dataco Utility Services Ltd. (PDF)
Find out how Dataco used BlackBerry Business Solutions to better dispatch its field technicians, speed up the reporting cycle to provide clients with more efficiency and reduce the workload on the administrative office.
- Grayson Homes
Learn how Grayson Homes deployed BlackBerry smartphones to replace their paper-based quality control system that tracked and measured trade contractor performance.
- Suncor Energy
Find out how Suncor Energy equipped its Territory Managers with BlackBerry smartphones to audit each gas station's performance.
- Swift Aviation Group (PDF)
See how Swift Charter Aircraft Management used BlackBerry Business Solutions to increase communication with flight crews to streamline and accelerate administrative reporting, expenses reporting and billing cycle and build on the ability to communicate regularly to deliver exceptional services to its customers.
Mobile executives
- Morgan Miller Blair (PDF)
Learn how Morgan Miller Blair gave its lawyers additional functionality on BlackBerry smartphones, including document handling, time and billing access and advanced phone services.
- The Stellar Group (PDF)
See how The Stellar Group, one of the world's top-ranked construction management firms, enabled project managers to manage their appointments more effectively with wireless calendar, email and access to corporate data.
IT professionals
- Baylor Healthcare System
Find out how Baylor Healthcare System increased productivity by 4 hours per week by providing doctors with BlackBerry smartphones. Learn how the IT team successfully deployed an application to enable remote management of critical business systems.
- Holland & Knight (PDF)
See how Holland & Knight deployed 800 BlackBerry smartphones by devising a roll-out program that involved preparing a silent install program, partnering with their carrier for distributing and training and relying on local teams.
Resource Library
Brochures
- BlackBerry® Enterprise Solution (PDF)
- BlackBerry® Business Solutions for Sales (PDF)
- BlackBerry Business Solutions for Field Service (PDF)
Tools
Webcasts & Technical Resources
White Papers
News & Events
Stay up-to-date with the latest information on press releases, articles and events we will be attending in the coming months.
Check back soon for updates.
How to Buy
| Product | Purchasing Options | Next Steps |
|---|---|---|
| BlackBerry® Smartphones | Smartphones can be purchased from a variety of network service providers and retail stores |
|
| BlackBerry® Enterprise Server Software | Server software can be purchased online or via phone directly from Research In Motion (RIM) or can be purchased from a variety of network service providers |
|
| BlackBerry® Accessories | BlackBerry smartphone charging solutions, holsters, battery doors and BlackBerry® Smart Card Readers are available for purchase online |
|
| RIM® Professional Services | The RIM Professional Services group offers packaged or custom consulting engagements in the areas of Architecture Services, Application Services and Business Services |
|
| Partner Solutions (Applications) | Partner solutions or third party applications are available for simple out-of-the box applications such as games or expense reporting online. Enterprise class applications are available directly from third parties that participate in the BlackBerry® Alliance Program |
|
Related Links
Videos
- Learn how BlackBerry Business Solutions can transform the way you do business. Watch the video
- Looking for technical background on opportunities for BlackBerry solutions beyond email? Watch the Extending Enterprise Applications for BlackBerry video
More Information
Want to know more? Contact us
