Sales Force Automation

Overview

When your sales force is mobile, they're away from the most important thing that connects your business to customers—your Customer Relationship Management (CRM) database. Imagine if they could update information and have fast access to unlimited customer data while mobile.

Mobile Sales Force Automation Solutions

BlackBerry® Business Solutions can give your salespeople mobile access to:

• Enterprise CRM systems
• Sales force automation systems
• Order status information, pricing details and inventory availability
• Sales force route planning and navigation with BlackBerry® Maps and GPS (Global Positioning System) location-based services¹
• Sales forecasts and targets
• Email, phone, contacts and Internet

Benefits of Mobile Sales Force Automation

BlackBerry Business Solutions enable your mobile sales force to take their Sales Force Automation (SFA) and CRM systems with them wherever they go, including the benefits of:

• Closing deals faster with up-to-date account, inventory and order information
• Responding quickly to sales opportunities by accessing corporate systems
• Managing appointments more effectively with wireless calendaring, email and corporate data access

Learn about a no cost, no obligation, customized ROI analysis on integrating BlackBerry Business Solutions with your current SFA system or CRM

¹Check with your service provider for availability, roaming arrangements, service plans and features.

Products & Services

BlackBerry® Business Solutions are made up of customizable software and services because the best solution for your business should be one based on your business.

BlackBerry Smartphones

BlackBerry Business Solutions provide a choice of powerful smartphones and devices with BlackBerry® Connect™ software to best suit your needs.

BlackBerry Software

BlackBerry software manages the link between the BlackBerry smartphone and your business.

BlackBerry Partner Solutions

Connect to your existing sales automation or Customer Relationship Management (CRM) software with the help of a trusted third party who specializes in this application area. Take a look at the partner solutions available

Partner Solutions

Mobilize your business with the help of over 300 BlackBerry® Alliance Program members that build out-of-the-box and custom enterprise applications¹. Below is a list of some of the members providing third-party sales force automation solutions.

ACT! – Sage Software

ACT! by Sage enables individuals and small business customers to access key contact and customer information, manage and prioritize activities, and track all contact-related communications, so you can grow productive business relationships. All available while in the field or in the office.

• ACT!

AMP SALES – Antenna Software

AMP™ SALES provides sales organizations with a complete, 360-degree view across all facets of a customer relationship—accounts, opportunities, contacts, tasks and more—from an easy-to-use mobile application running on BlackBerry smartphones. By empowering sales teams with relevant and up-to-the-minute information, AMP SALES shortens sales cycles and improves visibility and responsiveness to customer needs.

• AMP SALES

GoldMine Mobile Edition – FrontRange

GoldMine® Mobile Edition is a mobile sales application that allows your mobile users to access their essential customer and contact information, opportunity details and daily calendaring activities while they’re disconnected from the office environment. This easy to use and install mobile application allows employees in the field to improve their selling efforts through consistent sales processes and shared information to help shorten sales cycles and drive revenue growth.

Give your sales agents access to their most important sales information while they’re out of the office traveling on business. GoldMine Mobile Edition 3.0 works with your existing GoldMine® Premium or GoldMine® Corporate Edition infrastructure.

• GoldMine Mobile Edition

Handheld Contact – J2X Technologies Inc.

Handheld Contact is a sales force automation service enabling wireless syncing of contact and customer data between a user’s ACT! by Sage desktop/server software and BlackBerry smartphone. Track and manage prospects, customer information and more. Handheld Contact keeps you better connected with your company and business contacts. It’s like taking your office with you.

• Handheld Contact

MobileAccess for Microsoft Dynamics CRM – TenDigits

TenDigits’ products are designed with one goal in mind: to make Customer Relationship Management (CRM) easier for users. MobileAccess® for Microsoft Dynamics CRM is the company’s latest product line that consists of the MobileAccess Client for BlackBerry smartphones and MobileAccess Server for Microsoft Dynamics CRM. These products enable organizations that have deployed Microsoft Dynamics CRM to increase the productivity of their mobile users by allowing them to use CRM online or offline.

• MobileAccess for Microsoft Dynamics CRM

Mobile CRM – Maximizer Software

Maximizer Mobile CRM is a unique, mobile CRM application that works and synchronizes with Maximizer desktop and web-based CRM. It’s installed directly on the latest BlackBerry smartphones, providing sales and field service reps with instant access to Maximizer CRM data, including sales forecasts and service tickets, virtually anywhere, anytime.

• Mobile CRM

Mobile Edge – iEnterprises

Mobile Edge is the award-winning mobile/wireless Customer Relationship Management (CRM) solution for the BlackBerry smartphone created by iEnterprises, the global CRM experts. The mobile CRM application acts as BlackBerry smartphone CRM software that allows companies to extend any existing application wirelessly, so they can get their mission-critical information virtually anytime, anywhere. Mobile Edge works with any CRM system—Siebel, Salesforce, custom-built systems and many more—allowing you to stay on top of everyday communications and achieve your business goals.

• Mobile Edge

Pyxis Mobile

Pyxis Mobile users access enterprise and market data systems via a mobile interface that acts as an extension of their own business process. Pyxis Mobile’s Application Studio brings customization of these applications to the next level. With Application Studio, customers can rapidly build and deploy wireless business features without the need to write code, compile or re-deploy software.

• Pyxis Mobile

Sage SalesLogix Mobile CRM – Sage

Sage SalesLogix Mobile CRM allows you to view, edit and add contact and account details, take notes, schedule meetings, complete activities, update opportunities and review ticket information, all from a handheld device. You can easily access key customer information using quick lookups or filtered searches. Sage SalesLogix Mobile CRM enables account, contact, opportunity and ticket management from handheld devices so employees always have access to the most up-to-date customer information, whether in the office or on the road.

• Sage SalesLogix Mobile CRM

SalesNOW

SalesNOW is a contact and deal management tool designed for the mobile sales professional to use on their BlackBerry smartphone and the Internet.

• On your BlackBerry smartphone — Manage contacts, companies, deals, activities and emails, and view graphical dashboards such as sales funnels, sales histories and forecasts
• On the web — Access the same information via the Internet
• As a team — Share information, view reports, collaborate and engage prospects

• SalesNOW

SAP

Research In Motion (RIM) and SAP® have joined forces to change the way people work, by enabling anytime, anywhere mobile access to SAP enterprise applications through the widely adopted BlackBerry platform.

The first output expected from this new partnership is a native BlackBerry smartphone client that will merge the power of the SAP® Customer Relationship Management (SAP CRM) application with core BlackBerry smartphone applications, including the BlackBerry smartphone email, address book and calendar applications, to deliver an indispensable tool for sales people. The new mobile SAP CRM application will leverage the inherent security, management capabilities and efficiency of the BlackBerry platform and the intuitive user experience of BlackBerry smartphones.

• Learn more about the BlackBerry® Sales Client for SAP® CRM

Sybase, Inc.

34,000 enterprise customers and 91 of the Fortune 100 rely on Sybase technology to manage, analyze and mobilize information. Sybase BlackBerry® Enterprise Solutions extend your existing enterprise applications and business processes to the BlackBerry smartphone using over 20 years of industry-leading experience, proven Sybase technologies and prebuilt connectors developed through strategic partnerships with enterprise software companies such as SAP.

• Sybase

Vaultus Mobile Technologies

Vaultus Mobile Solutions Suite extends business-critical applications to handheld devices for anywhere, anytime access. The Vaultus suite of enterprise solutions enables customers to mobilize their existing CRM, help desk and custom applications, and deliver an unrivaled ease of use for employees. Based on the award-winning Vaultus Mobile Application Platform, Vaultus’ Solution Suite delivers applications workers want to use.

• Vaultus Mobile Technologies

Learn More

• View a listing of all of solutions available from BlackBerry Alliance Program members in the BlackBerry Solutions Catalog

¹Your use of third party software, hardware, products, and/or services (collectively, the "Third Party Information") shall be governed by and subject to your agreement with the third party, including without limitation, your agreement to the terms of separate Third Party Information licenses, if any. Any Third Party Information that is provided with or without Research In Motion's (RIM's) products and/or services is provided "as is". RIM makes no representation, warranty or guarantee whatsoever in relation to the Third Party Information and RIM assumes no liability whatsoever in relation to the Third Party Information even if RIM has been advised of the possibility of such damages or can anticipate such damages. The inclusion of Third-Party Information herein does not imply endorsement by RIM of the Third Party Information or the third party in any way. RIM does not control and is not responsible for any Third Party Information, including without limitation, the content, accuracy, intellectual property issues, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of the Third Party Information.

Customer Success

Learn about organizations around the world that have successfully implemented BlackBerry® Business Solutions. Check back soon for new Customer Success Stories

Resource Library

Brochures

• BlackBerry® Business Solutions for Sales (PDF)
  

White Papers

• Mobile Customer Relationship Management for the Professional on the Go (PDF)

News & Events

Stay up-to-date with the latest information on press releases, articles and events we will be attending in the coming months.

Check back soon for updates.

How to Buy