Options for Mobilizing Siebel Sales and Field Service on BlackBerry Smartphones

Sales Force Automation

Deploying Sales Force Automation solutions on BlackBerry® smartphones gives mobile sales professionals a competitive advantage in pipeline visibility, sales effectiveness and best practices. Your mobile sales professionals can also enhance their productivity with wireless access to:

• Leads
• Opportunity tracking
• Global forecasting
• Account histories
• Activity details
• Wireless notifications
• Sales analytics

Stay Ahead of the Competition

Extending Sales Force Automation to BlackBerry smartphones offers your organization a competitive advantage by putting the data sales professionals need in their hands while they're on the go. The benefits your organization could enjoy include:

• Increasing win rates and sales revenue — sales professionals can be more responsive to evolving opportunities
• Productivity improvements — The BlackBerry solution allows sales professionals to spend more time in the field by providing them with wireless access to key data
• Better sales forecasting and decision-making — The BlackBerry solution allows sales professionals to wirelessly input sales funnel information while they're on the go, helping management to more quickly identify sales trends, market potential, competitive pressure points and close rates
• Maximizing user adoption — The BlackBerry solution helps drive user adoption of your existing Siebel installation by providing mobile sales professionals with convenient wireless access to valuable salesforce.com tools and information when and where they need it most

Field Service Automation

Field Service applications on BlackBerry smartphones can help your service organization increase revenue and enhance customer satisfaction. You can also enhance the productivity and effectiveness of your field service professionals by giving them wireless access to incident and ticket information, including:

• Inventory, asset and service level status
• Change management data
• Alerts and reports

Stay Ahead of the Competition

Extending Field Service applications to BlackBerry smartphones offers your organization a competitive advantage by giving field service technicians access to the data they need while away from their desks. The benefits your organization could enjoy include:

• Maximizing technician productivity and efficiency with a higher first-time-fix percentage
• Improving inventory management with more accurate order management
• Reducing miscommunication and mistakes by eliminating cumbersome paperwork and administrative tasks
• Improving customer satisfaction with faster service and improved responsiveness

Featured BlackBerry Alliance Members¹

Antenna Software Inc. (PDF)

Antenna Software offers vertically focused mobile enterprise applications for field service management. Antenna's A³ for Field Service enables field service technicians to access and interact with essential information from enterprise systems using BlackBerry smartphones.

Pyxis Mobile (PDF)

Pyxis Mobile provides wireless software that promotes asset growth for the investment industry. Pyxis mPlatform® solutions can be used by mobile financial professionals to extend critical business data from internal enterprise systems to BlackBerry smartphones.

Vaultus Mobile Technologies (PDF)

The Vaultus Mobile Customer Relationship Management (CRM) Sales Solution enables firms to run their existing packaged or homegrown sales/CRM applications on a BlackBerry smartphone. The application and all of the data reside on the BlackBerry smartphone, so sales reps and managers can access their application even when away from wireless coverage. Vaultus enables firms to store 20,000+ records on the BlackBerry smartphone.

Request Updates

To request updates on this topic, email industrysolutions@blackberry.net

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