Overview

Whether you have a mobile field service staff of 5 or 500, BlackBerry® Business Solutions for Mobile Field Service can help make them more effective and efficient by providing access to up-to-date accurate information, unlike synch-based solutions.

BlackBerry Business Solutions for Mobile Field Service

BlackBerry Business Solutions provides a combination of applications, services and peripherals including printers, signature capture, GPS (Global Positioning System), digital forms and barcode scanners. Keep your mobile field service competitive with:

• Mobile field access to details on support cases and customer activities
• Immediate escalation of support issues
• Fast checks for spare parts availability, repair workarounds and place a parts order while still on site
• Updates to service tickets, triggering the billing process and setting up another call from the field
• Collaboration with others in the organization to solve business issues
• Improved customer service satisfaction levels

Learn how other customers have benefited from BlackBerry Business Solutions for Mobile Field Service

Products & Services

BlackBerry® Business Solutions are made up of customizable software and services because the best solution for your business should be one based on your business.

BlackBerry Smartphones

BlackBerry Business Solutions provide a choice of powerful smartphones and BlackBerry enabled devices to best suit your needs.

BlackBerry Software

BlackBerry software manages the link between the BlackBerry® smartphone and your business.

BlackBerry Professional Services

The BlackBerry Professional Services group can be engaged to provide guidance on the initial design and architecture of mobile solutions, assist with upgrade management or manage new infrastructure or application development projects. Learn more about BlackBerry Professional Services

BlackBerry Partner Solutions

Connect to your existing Field Service or Customer Relationship Management (CRM) software with the help of a trusted third party who specializes in this application area. Take a look at the partner solutions available

Partner Solutions

There are over 300 BlackBerry® Alliance Members that build out-of-the-box and custom enterprise applications* to mobilize your business. Below is a list of some of the members providing third party Mobile Field Service solutions.

Aeroprise, Inc.

The Aeroprise Mobile Gateway solution is a wireless gateway used to enable robust mobile interaction with service management applications such as help desk, change management and asset management via BlackBerry® smartphones. Accessing Remedy or Heat while mobile to keep your data up-to-date has never been easier.

• Aeroprise Mobile Gateway (PDF)

Antenna Software Inc.

Antenna Software offers an integrated suite of vertically focused mobile enterprise applications for field service management that maximize operational efficiency and profitability, increase customer satisfaction and improve competitive advantage. Antenna's A³ for Field Service enables field service technicians to access and interact with essential information from enterprise systems using BlackBerry smartphones.

• Antenna A3 for Field Service Intelligence

Dexterra

Dexterra's Concert Mobility Platform provides the means to easily connect to your existing business systems from just about anywhere. Dexterra includes all the functionality and tools necessary to integrate and manage the flow of information to and from the office without the need for buying and integrating additional components. Dexterra's integration, development and administration tools are easy to learn and even easier to use.

• Concert Mobility Platform

Mirifex

Mirifex Mobile Business Access (MBA) is a quick deployment mobile application framework that provides enterprises with a template-based method to mobile-enable critical applications on BlackBerry smartphones. MBA works in both push and pull mode to allow full interactive access to corporate applications, databases and other stored information.

• Mobile Business Access (MBA)

Vaultus Mobile Technologies

With Vaultus, firms can run their IT Help Desk Applications on BlackBerry smartphones, giving service technicians wireless access to ticket information, even when away from wireless coverage. This boosts field technician productivity and effectiveness, increases speed and dramatically improves response time. Technicians can acknowledge, update, close, forward or create service tickets on the BlackBerry smartphone and ticket detail can be viewed on a single screen. Technicians can also view and update inventory and perform asset management tasks.

• Vaultus Help Desk Solution for BlackBerry

*Your use of third party software, hardware, products, and/or services (collectively, the "Third Party Information") shall be governed by and subject to your agreement with the third party, including without limitation, your agreement to the terms of separate Third Party Information licenses, if any. Any Third Party Information that is provided with or without Research In Motion's (RIM's) products and/or services is provided "as is". RIM makes no representation, warranty or guarantee whatsoever in relation to the Third Party Information and RIM assumes no liability whatsoever in relation to the Third Party Information even if RIM has been advised of the possibility of such damages or can anticipate such damages. The inclusion of Third-Party Information herein does not imply endorsement by RIM of the Third Party Information or the third party in any way. RIM does not control and is not responsible for any Third Party Information, including without limitation, the content, accuracy, intellectual property issues, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of the Third Party Information.

Customer Success

Learn about the organizations around the world that have been successful implementing BlackBerry® Business Solutions for Mobile Field Service.

• Böwe Bell + Howell
  Partnerships and in-house know-how helped this manufacturer build a custom application for their field technicians and increase their productivity.

• CN
  A new dispatch system for CN resulted in a cost-effective dispatch process, reduced IT support costs and accuracy for customers.

• Dataco (PDF)
  See how BlackBerry® smartphones equipped with the BlackBerry® Mobile Data System (BlackBerry MDS) helped Dataco improve their communication efficiency and savings, while reducing reporting errors.

• Grayson Homes
  Find out how BlackBerry Business Solutions and ATSG's CQM solution combined to help Grayson Homes improve their quality control initiatives and win the 2005 National Housing Quality Gold Award.

• HJ Heinz
  Retail Business Managers are saving about two hours on data entry when they are doing audits. Heinz has moved from a week-long delay in generating reports from completed audits to having almost immediate information sent to executives wirelessly.

• Prophit Management (PDF)
  See how using a BlackBerry solution helped Prophit Management reduce paperwork and phone time, while opening new business opportunities.

• Robert Transport (PDF)
  Robert Transport improved customer service with better tracking, communication and reporting—with more time for customer management. The company has reduced costs for communication, equipment and personnel, while gaining significant business improvements.

• Suncor Energy
  Suncor now uses a C-HTML form to put a quality and control checklist on BlackBerry smartphones and automatically send results to SAP®. Their reporting process has gone from weeks to minutes.

• Thompson Grading (PDF)
  Using BlackBerry smartphones equipped with Comet Tracker and Bluetooth® barcode scanners, crew leaders scan each employee's ID to clock their time on the job. GPS locating tracking validates exact times and locations and pushes the data back to office payroll systems.

• Timberlake Construction
  Project managers at Timberlake no longer need to carry laptops just for email—they take full advantage of over-the-air sychronization of email, contacts and calendar between their desktops and BlackBerry smartphones.

Resource Library

Brochures

• BlackBerry® Business Solutions for Field Service (PDF)

Tools

• ROI Calculator for BlackBerry® Beyond Email

White Papers

• BlackBerry ROI Study and Calculator
• BlackBerry Security

News & Events

Stay up-to-date with the latest information on press releases, articles and events we will be attending in the coming months.

Check back soon for updates.

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