Overview

Like all public safety organizations, your office is under pressure to improve responsiveness and service to the public on a limited budget. Meeting that challenge is easier when your people have immediate access to the critical information they need to make informed decisions and resolve issues quickly. BlackBerry® Business Solutions can connect your personnel and officials to the colleagues, communications and information they depend on.

BlackBerry Business Solutions offer a complete wireless solution that provides the hardware, software and services that enhance the effectiveness and efficiency of public safety organizations, including law enforcement agencies, fire departments, border and transportation security agencies, emergency management departments and more.

Your field personnel can gain timely wireless access to:

• APBs and amber alerts
• Dispatch information and incident reports
• Criminal databases and updated photos of suspects
• Emergency response procedures
• Email
• Phone
• Calendar and address book

By keeping in touch with colleagues and accessing information while mobile, public safety personnel can increase their responsiveness, make informed decisions and enhance their mobility.

Law enforcement officers

Using third-party applications* on their BlackBerry® smartphones, law enforcement officers can conduct criminal database queries without having to radio a dispatcher, increasing their speed of decision making. They can also receive assignments and other critical emergency response information on their BlackBerry smartphones. Computer-aided dispatch systems deployed on BlackBerry smartphones support collaboration and interoperability between different law enforcement jurisdictions.

*Your use of third-party software, hardware, products, and/or services (collectively, the "Third-party Information") shall be governed by and subject to your agreement with the third party, including without limitation, your agreement to the terms of separate Third-party Information licenses, if any. Any Third-party Information that is provided with or without Research In Motion (RIM) products and/or services is provided "as is". RIM makes no representation, warranty or guarantee whatsoever in relation to the Third-party Information and RIM assumes no liability whatsoever in relation to the Third-party Information even if RIM has been advised of the possibility of such damages or can anticipate such damages. The inclusion of Third-party Information herein does not imply endorsement by RIM of the Third-party Information or the third party in any way. RIM does not control and is not responsible for any Third-party Information, including without limitation, the content, accuracy, intellectual property issues, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of the Third-party Information.

Products & Services

BlackBerry® Business Solutions are made up of customizable software and services because the best solution for your business should be one based on your business.

BlackBerry Smartphones

BlackBerry Business Solutions provide a choice of powerful smartphones and BlackBerry® enabled devices to best suit your needs.

BlackBerry Software

BlackBerry software manages the link between the BlackBerry smartphone and your business.

Research In Motion (RIM) Professional Services

The RIM® Professional Services group can be engaged to provide guidance on the initial design and architecture of mobile solutions, assist with upgrade management or manage new infrastructure or application development projects. Learn more about RIM Professional Services

BlackBerry Partner Solutions

Connect to your existing field service or Customer Relationship Management (CRM) software with the help of a trusted third party who specializes in this application area. Take a look at the partner solutions available

Partner Solutions

Mobilize your business with the help of over 300 BlackBerry® Alliance Members that build out-of-the-box and custom enterprise applications*. Below is a list of some of the members serving the public safety sector.

ATS Voyager Technology

ATS Voyager Technology provides law enforcement agencies with secure, wireless access to federal, NCIC, state and local agency databases using any BlackBerry® smartphone. Standard queries include wants and warrants checks and driving record searches in both state and federal databases. Motor vehicle searches query the FBI's NCIC stolen vehicle system and DMV databases in the vehicle's home state for registration and citation information. Serial numbers relating to firearms and other categories of property can be checked against the NCIC stolen property system. Searches into public records data provide personal identification information verifying address history, identity and property ownership.

• Advanced Technology Systems Inc.

BIO-key PocketCop

PocketCop® from BIO-key is the first handheld application for mobile law enforcement that is part of a fully integrated mobile data system, providing mobile users with access to criminal database queries, secure messaging and alarm capabilities—access to critical information, virtually anytime, anywhere. PocketCop offers the freedom of portability without compromise—incorporating robust features and scalability to accommodate growth. Public safety personnel with duty assignments outside of vehicles require the same reliable and confidential access to mission critical information, such as queries to NCIC, NLETS and DMV and secure communication, as their in-vehicle counterparts. PocketCop on the BlackBerry smartphone meets that need with a cost-effective wireless device solution.

• BIO-key International, Inc.

GTBM Info-Cop

Info-Cop™ from Gold Type Business Machines, Inc. (GTBM) is one of the most secure, intuitive, high speed public safety criminal database query and messaging tools available. GTBM has taken security to the highest level for law enforcement in the field by implementing AES-256 RSA encryption in its software for the BlackBerry smartphone. The new Info-Cop™ encryption level marks the first time police agencies will have access to a cipher approved by the National Security Agency (NSA) for top-secret information. Law enforcement officials can now be assured of convenient, discreet access to their most critical data.

• Gold Type Business Machines, Inc.

OnPatrol

OnPatrol enables police officers using BlackBerry smartphones to securely query national police databases (CPIC and NCIC) and access information in dispatch and records management systems. OnPatrol allows the user to receive digital dispatches from the dispatch system, send and receive messages, query motor vehicle databases and more. The OnPatrol application allows police mobile users and undercover officers to have the same access to critical police information as officers in cars equipped with much more expensive mobile computers. OnPatrol enhances their security and offers virtual real-time access to critical information to make them more effective and efficient.

• Xwave Solutions Inc.

*Your use of third-party software, hardware, products, and/or services (collectively, the "Third-party Information") shall be governed by and subject to your agreement with the third party, including without limitation, your agreement to the terms of separate Third-party Information licenses, if any. Any Third-party Information that is provided with or without Research In Motion (RIM) products and/or services is provided "as is". RIM makes no representation, warranty or guarantee whatsoever in relation to the Third-party Information and RIM assumes no liability whatsoever in relation to the Third-party Information even if RIM has been advised of the possibility of such damages or can anticipate such damages. The inclusion of Third-party Information herein does not imply endorsement by RIM of the Third-party Information or the third party in any way. RIM does not control and is not responsible for any Third-party Information, including without limitation, the content, accuracy, intellectual property issues, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of the Third-party Information.

Customer Success

Learn about the organizations around the world that have been successful implementing BlackBerry® Business Solutions.

• Broward County Emergency Management
  Learn how BlackBerry® smartphones helped Broward County Emergency Management simplify their communication devices in the field, allowing field reporting and responsiveness.

• Cape Breton Regional Police Service
  Read about how the Cape Breton Regional Police Service uses xwave’s OnPatrol™ application on BlackBerry smartphones to query the Canadian Police Information Centre database.

• Loire Atlantique Fire & Rescue Authority (PDF)
  Learn how a BlackBerry solution solved the two main challenges faced by SDIS Loire-Atlantique: availability and responsiveness.

• London Police Services
  Working with a partner and leveraging their existing BlackBerry® Enterprise Solution, London Police Services created a custom application for BlackBerry smartphones that allowed officers to access their Records Management System.

• Oklahoma County Sheriff's Office
  Find out how the Oklahoma County Sheriff’s Office improved access to information for their deputies with BlackBerry smartphones equipped with PocketCop® from BIO-key® International.

• Sikeston Public Safety
  Find out how Sikeston Public Safety uses BlackBerry smartphones to access the critical information needed at hazardous material spills.

• West Yorkshire Police
  Find out how Senior Lead Officers have easy, wireless access to email from members of the community, allowing them to find solutions and respond more quickly and efficiently.

Read additional stories about customer successes with BlackBerry solutions

Resource Library

Brochures

• BlackBerry® for Public Safety Organizations (PDF)
• BlackBerry® Business Solutions for the Public Sector (PDF)
• BlackBerry® Smart Card Reader (PDF)

Tools

• ROI Calculator for BlackBerry Beyond Email

Webcasts

• BlackBerry Solutions for Public Safety

White Papers

• Ipsos-Reid Report – Analyzing the Return On Investment of a BlackBerry Deployment, 2004
• Extended Connectivity for the Enterprise: The BlackBerry Wireless Platform

News & Events

Stay up-to-date with the latest information on press releases, articles and events we will be attending in the coming months.

Events

Check back soon for updates.

Press Releases and Articles

• Los Angeles Police Foundation to Announce Partnership using BlackBerry with Cingular
  BlackBerry® smartphones from Cingular provide several benefits to the Los Angeles community. Senior Lead Officers will have easy, wireless access to email from members of the community, allowing them to find solutions and respond more quickly and efficiently.

• FDNY Chooses BlackBerry Wireless Platform and MX Software to Improve Communications
  The BlackBerry platform and customized Mail eXtension (MX) software have been piloted by the Fire Department of New York (FDNY) over a two-month period and BlackBerry smartphones are now being rolled out at FDNY headquarters.

• Port of Seattle Police Department Armed With Aether PocketBlue Wireless Handhelds for Security Protection at Seattle Airport and Harbor
  PocketBlue™ will allow over 100 law enforcement personnel to query criminal information from federal, state and local databases, with responses returned in seconds to officers located anywhere in the airport or the Seattle seaport.

• Aether Systems Announces Availability of PocketBlue, Wireless Handheld Application for Mobile Law Enforcement
  PocketBlue is the first handheld law enforcement application that ensures both in-vehicle and out-of-vehicle personnel, as well as headquarters, are integrated into an agency's mobile data system.

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