Welcome to Your BlackBerry Professional Software for Microsoft Exchange Installation Tool Kit

This Installation Tool Kit is your one-stop installation guide. It is designed to get you up and running quickly with BlackBerry® Professional Software for Microsoft® Exchange.

Your Installation Tool Kit Includes:

• Video installation instructions
  Four tutorial modules that explain each installation task, step-by-step.

• Tool Kit video player
  Pause, rewind, go forward or back. Listen to audio instructions or choose to follow the on-screen actions and text with no sound.

• Dedicated resources and more
  Find quick answers to your installation questions, discover the network of support available to you, and learn about upgrade opportunities.

Before You Start, Make Sure You Have:

• BlackBerry Professional Software and Client Access Licenses (CALs) keys
• Adobe® Flash Player 8 to run your Installation Tool Kit video player. Download Adobe Flash Player now.
• Adobe Reader to view the Installation Tool Kit library resources. Download Adobe Reader now.

Learn More

• View the Installation Guide video modules
• Review the resources available
• Learn about your support options
• Find out about upgrade options

Step-by-step Installation Guide

The video modules below will help ensure a successful, efficient install of BlackBerry® Professional Software for Microsoft® Exchange. You can watch an entire module from beginning to end, or select the specific task that you need help with. NOTE: Adobe® Flash Player 8 is required to run the modules.  Download Adobe Flash Player.

Learn More

• Review the resources available
• Learn about your support options
• Find out about upgrade options

Expertise at Your Fingertips

You can count on a wealth of resources, produced by BlackBerry® solution experts, to meet your installation, support and IT development needs.

Installation Support

View BlackBerry® Professional Software product documentation to find Administration, Getting Started and Migration Guides as well as Release Notes.

Technical Updates

Find answers to your ongoing support questions in the BlackBerry Technical Solution Center. The BlackBerry Technical Solution Center offers technical support and reference documentation, along with the latest white papers and other related resources.

Skills Enhancement

Visit the BlackBerry Resource Center to find podcasts and webcasts that can help you master new skills and learn more about harnessing the full power of the BlackBerry Professional Software for Microsoft® Exchange.

Learn More

• Learn about your support options
• Find out about upgrade options

Direct Access to BlackBerry Experts, 24x7

Protect and maximize your BlackBerry® investment by receiving technical support and software maintenance directly from Research In Motion (RIM)—the manufacturer and wireless experts for the BlackBerry solution.

Choose the Support You Need

Complimentary BlackBerry Support Incident — With the purchase or download of BlackBerry® Professional Software, you are eligible to register for a complimentary BlackBerry support incident*. Your complimentary support incident provides email and telephone access to the BlackBerry Technical Support team to ensure you get up and running smoothly.

BlackBerry® Technical Support Services — An annual technical support and software maintenance program that includes five levels of support so you can choose the support package that best meets your needs. BlackBerry Technical Support Services also provides:

• FREE BlackBerry Professional Software upgrades so you can stay current
• A single point of contact and convenient contact methods
• Better management of IT resources and budgets, and less downtime

BlackBerry Incident Based Support* — Pay for technical support from RIM on a case-by-case basis using your credit card.

Learn More

• Find out about upgrade options

* A support incident is defined as a single technical question, problem or issue that RIM agrees is directly related to the operation of RIM software and/or hardware. A support incident may require multiple interactions with the BlackBerry Technical Support team by email or telephone in order to reach a suitable resolution.

Upgrade Your BlackBerry Professional Software

Add More Users

To add more users to your BlackBerry® Professional Software, you will need to order one Client Access License (CAL) for each additional user you would like to add (up to a limit of 30 total users). BlackBerry Professional Software supports BlackBerry® Enterprise Server CALs and is backward compatible with BlackBerry® Enterprise Server – Small Business Edition CALs. You can order additional CALs from your wireless service provider, a BlackBerry® reseller or online from the BlackBerry Store.

Move Up to BlackBerry Enterprise Server

If you need to grow beyond 30 users, you will be able to upgrade to BlackBerry Enterprise Server with the purchase of an upgrade kit. You can purchase the upgrade kit through your wireless service provider or online from the BlackBerry Store.

Learn More

• For more information about upgrading or purchasing additional CALs, please call BlackBerry Sales at 1-800-327-9085 or email sales@blackberry.net.