BlackBerry Media Sync

BlackBerry Media Sync – Tuned Up

Your Music on Your BlackBerry Smartphone. It’s That Simple.

Sync your desktop iTunes® or Windows Media Player¹ music files with your BlackBerry® smartphone. BlackBerry® Media Sync makes getting more from your music quick and easy!^2,3,4,5 Want a specific playlist for the gym? With just a few simple clicks, you can choose the playlists you want from your collection.

Or, if you just need a mix of tunes to get you through the day, songs can be randomly chosen from your collection. And, to make sure you’ve always got enough free memory on your BlackBerry smartphone, BlackBerry Media Sync lets you set a limit as to how much—or how little—of your music to sync.

• Download BlackBerry Media Sync

¹ Windows Media Player is only supported by PC.
² For BlackBerry Media Sync to work your media enabled BlackBerry smartphone must be connected to your computer via a USB cable. Certain music files may not be supported by the media player, including incompatible file types and files that contain digital rights management technologies.
³ BlackBerry Media Sync is compatible with devices featuring BlackBerry Device software v4.2 or higher. Devices that do not feature built-in mass storage capabilities (significant amounts of on-board memory) will require a microSD card to be properly inserted.
⁴ BlackBerry Media Sync is compatible with 32-bit editions of Windows XP Service Pack 2 which requires iTunes version 7.0 or higher; AND 64 and 32-bit editions of Windows Vista which requires iTunes version 7.2 or higher. Not compatible Windows 2000. Mac OS 10.4 and 10.5 require iTunes version 7.7.1 or higher.
⁵ All applicable charges will still apply for the purchase of music from iTunes.

iTunes and Mac are trademarks of Apple, Inc. Windows and Windows Vista are trademarks of Microsoft Corporation. iTunes is not endorsed in any manner by Research In Motion Limited.

System Requirements

To use BlackBerry® Media Sync, you must have the following:

BlackBerry Smartphone Requirements

• BlackBerry® Device Software version 4.2 or later
• A media card or on-board device memory¹
• BlackBerry smartphone connected to the computer via USB cable

Operating System Requirements

• PC: Windows Vista™ or Windows® XP SP2 or later
• Mac: OS X version 10.5.5 or higher

Music Application Requirements

• PC: iTunes® version 7.2 or later OR Windows Media® Player version 10 or later
• Mac: iTunes version 7.7.0 or higher

Learn More

• Find out how to set up BlackBerry Media Sync and transfer playlists
• Download BlackBerry Media Sync

¹ Smartphones that do not feature built-in mass storage capabilities (significant amounts of on-board memory) will require a microSD card to be properly inserted. This includes the BlackBerry® Pearl™ Series, BlackBerry® Pearl™ Flip Series, BlackBerry® Curve™ 8300 Series, BlackBerry® 8800 Series and BlackBerry® Curve™ 8900 smartphone. MicroSD cards can be purchased at www.shopblackberry.com

iTunes and Mac are trademarks of Apple, Inc. Windows and Windows Vista are trademarks of Microsoft Corporation. iTunes is not endorsed in any manner by Research In Motion Limited.

Support

Need help using BlackBerry® Media Sync? Try some of the information below to get started.

Find the Answers

Get answers to your questions by searching the BlackBerry® Technical Solution Center

Frequently Asked Questions

• What are the new features of BlackBerry Media Sync 2.0?
• How do I switch between iTunes and Windows Media Player for BlackBerry Media Sync?
• What should I do if BlackBerry Media Sync 2.0 terminates unexpectedly?

Setting up BlackBerry Media Sync

The first time you use the BlackBerry Media Sync software, you are prompted to complete the following information. You can change these settings at any time in the Options menu.

PC Instructions:

1. Connect your BlackBerry device to the computer using a USB cable. Do not disconnect the device until you are prompted to do so.
2. On the taskbar, click Start > Programs > BlackBerry Media Sync > BlackBerry Media Sync. A welcome screen opens.
3. Complete the following actions:
   • In the Name your device field, type a personalized name for your BlackBerry device.
   • In the Keep __ % free from music field, specify the amount of media card memory or on-board device memory that will not contain music files.
4. Click OK.

Mac Instructions:

1. Connect your BlackBerry device to your computer using a USB cable
2. In the Device Name field, type a personalized name for your device.
3. If your device includes on-board device memory and you want to save your songs to this memory type instead of a media card, in the Music Location drop-down list, click Device Memory.
4. In the Keep this amount of memory free field, specify the amount of memory that you want to keep free for files other than music files.
5. Click OK.

Transfer iTunes playlists from your computer to your device

Before you begin: Verify that mass storage mode is turned on in your device options. Click Help on your device for more information about mass storage mode.

PC Instructions:

1. Connect your BlackBerry device to the computer using a USB cable.
2. On the taskbar, click Start > Programs > BlackBerry Media Sync > BlackBerry Media Sync.
3. Click Select playlist.
4. Select the playlists that you want to transfer to your media card.
5. Click Sync. If the playlists contain music with digital rights management (DRM), those music files are not synchronized.
6. Click OK.
7. Disconnect your BlackBerry device.

Mac Instructions:

1. Connect the BlackBerry smartphone to the computer using a USB cable.
2. Open BlackBerry Media Sync and select the playlists to transfer.
3. Click Sync Device.
4. Select Music > All Songs or Music > Playlists. The media files that were transferred should be listed on your device
5. Disconnect your BlackBerry device

Known Issues

• Mac Known Issues
  • Overview:When installing BlackBerry Media Sync for Mac computers, a dialog box may appear reading: “After installing BlackBerry® Media Sync, other software previously used to synchronize data with your Mac®, such as PocketMac® for BlackBerry® devices or MissingSync, will no longer be able to connect to your device and will not work until BlackBerry Media Sync is uninstalled."
  • Cause:When BlackBerry Media Sync for Mac computers is installed, USB driver-related conflicts may arise if other synchronization software for BlackBerry smartphones is already installed on your computer.
  • Resolution:Remove all other synchronization software for BlackBerry smartphones from the computer before installing BlackBerry Media Sync for Mac computers.
  • Additional Information: To return to a previous version of synchronization software for BlackBerry smartphones, you must remove BlackBerry Media Sync for Mac computers from your computer.

Learn More

• Get the system requirements
• Download BlackBerry Media Sync
• Browse the forums for more on BlackBerry Media Sync

iTunes and Mac are trademarks of Apple, Inc. Windows and Windows Vista are trademarks of Microsoft Corporation. iTunes is not endorsed in any manner by Research In Motion Limited.

Download BlackBerry Media Sync

BlackBerry® Media Sync is available as a free download¹. Check the system requirements to ensure your smartphone will support the application, then download it from your desktop computer.

BlackBerry Media Sync for PC

• Download BlackBerry Media Sync for PC

BlackBerry Media Sync for Mac

• Download BlackBerry Desktop Manager for Mac

¹ Check with your service provider for supported features and services. Research In Motion provides support for this application.

iTunes and Mac are trademarks of Apple, Inc. Windows and Windows Vista are trademarks of Microsoft Corporation. iTunes is not endorsed in any manner by Research In Motion Limited.