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Business Challenge
Vidéotron offers cable television, Internet access, cable telephony, wireless telephone and soft phone services. Vidéotron wanted to change from a paper-based work order system for field technicians to a wireless one that automated all administrative steps involved in handling a service call.
Solution
Vidéotron chose to build on their BlackBerry® solution with an application for field force automation by Soluteo. About 1200 field technicians were given BlackBerry smartphones with Soluteo’s mobile field force application that simplified dispatching and work order management.
Results
- Projected savings of $1.6 million over three years
- Reduced need for dispatchers activities
- More effective, happier technicians
- Improved customer experience and market competitiveness
| Industry | Telecom |
|---|---|
| Region | Americas |
| Company Size | Large Enterprise |
| Type of Solution | Field Force |
| Solution | Field Force Automation by Soluteo |
| More Information |