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Dispatch Solution on BlackBerry Smartphones Boosts Company’s Reputation From the Road
Business Challenge
- Autotransportes de Carga Tres Guerras is a Mexico based transportation company
- They had no way of tracking the status of delivered packages
- Wanted to offer customers superior service and delivery guarantees
Solution
- The BlackBerry® Enterprise Solution provided a stable, extensible platform for Tres Guerras to build their own dispatch and tracking solution in the Java and PHP development environment.
- Almost 200 BlackBerry devices were deployed to drivers so they could receive delivery dispatches, route information and confirm package deliveries while on the road.
Results
- Accountability with customers
- Proven competitive advantage
- Ability to solve problems onsite
- Better use of resources
| Industry | Transportation |
|---|---|
| Region | Americas |
| Company Size | Large Enterprise |
| Type of Solution | Field Service, CRM & Dispatch Operations |
| Solution | BlackBerry® Enterprise Solution |
| More Information |
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