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Business Challenge
- Toshiba America Medical Systems (TAMS) makes service commitments to its customers about repair response times to service their equipment
- Existing phone and pagers were slowing down Customer Engineers (CE) and making it difficult to deliver on service guarantees
- Management wanted access to current information from the field
Solution
- Building on existing BlackBerry® Enterprise Solution, TAMS deployed Antenna Software’s Field Service Solution to CEs
- The new solution would dispatch calls, allow CEs to check parts inventory and debrief completed work
- Integrated with existing internal Amdocs Clarify CRM system
Results
- Decreased call volume and improved customer service
- On-demand information increases field efficiency
- Better inventory management helps business
- Faster reporting increases business intelligence
| Industry | Technology and Life Sciences |
|---|---|
| Region | North America |
| Company Size | Large Enterprise |
| Type of Solution | Field Service, CRM & Dispatch Operations |
| Solution | Antenna Software’s Field Service Solution |
| More Information |
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