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Suncor Energy

Instead of having to wait weeks until we've identified a problem, we're able to catch it very fast and resolve it onsite. Managers and directors at head office can look for trends and make changes in the entire retail network very quickly.

Business Challenge

  • Suncor Energy refines oil and gas products and markets to 300 gas stations through its Sunoco brand
  • Territory Managers used a paper-based 300-question checklist to audit each station’s performance
  • Resulted in long delays between a manager reporting a problem and action being taken

Solution

  • Equipped Territory Managers with BlackBerry® smartphones on the BlackBerry® Enterprise Server with BlackBerry® Mobile Data System
  • Developed a C-HTML form in-house to put the quality control checklist on BlackBerry smartphones and automatically send results to the SAP® portal on the back-end

Results

  • Speeds up the reporting process from weeks to minutes
  • Can resolve problems faster, improving competitiveness and analyzing trends more quickly
  • Territory managers have replaced multiple devices with one easy to use smartphone
  • Cost-effectively built their own application and laid ground work for future mobile business solutions
Industry Utilities – Energy
Region North America
Company Size Large Enterprise
Type of Solution ERP – Business Intelligence, Workflow and Approvals
Solution Electronic Survey – Custom Application
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