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Business Challenge
- A small IT team manages 20 servers, supports 2,500 email users and offers Help Desk services
- They wanted to build out services without having to increase staff or their length of working hours
Solution
- The BlackBerry® Enterprise Solution for Novell® GroupWise® offered the ability to add a wireless application for remote IT management
- MobileAdmin from Rove was installed on the IT group’s BlackBerry® smartphones to assist them with routine and time-sensitive tasks
Results
- Efficiency on the job
- Help Desk improvements
- Customer service wins
- Potential for future applications
| Industry | Education |
|---|---|
| Region | Americas |
| Company Size | Large Organization |
| Type of Solution | Network and Systems Management |
| Solution | Mobile Admin from Rove |
| More Information |
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