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Business Challenge
Ricoh wanted a solution to automate service calls handled by field service technicians. They decided to create an application for the BlackBerry® solution that would improve call efficiency and give technicians more control over the tasks performed during their day.
Solution
Ricoh worked with Mirifex, their application provider, to adapt Mirifex’s mobile framework so that everything from dispatching service calls to ordering parts could be handled from an application on the technician’s BlackBerry® smartphone.
Results
- Empowered technicians
- More consistent ability to meet Service Level Agreements (SLAs)
- Fewer calls to dispatcher
- Improved business metrics
| Industry | Manufacturing |
|---|---|
| Region | Americas |
| Company Size | Large Enterprise |
| Type of Solution | Field Service/CRM & Dispatch Operations |
| Solution | Mirifex Mobile Framework by Mirifex Systems |
| More Information |