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Reed Smith LLP

BlackBerry has provided our team with secure, wireless access to emails and corporate data and I could not imagine us being this effective without the solution. – Gary Sokulski, Chief Administrator Officer

Business Challenge

  • A global top 20 law firm with nearly 1,000 lawyers located in 16 U.S. and two U.K. cities
  • Needed to provide a wireless solution that supported their commitment to customer service initiative

Solution

  • Six-month pilot project with 20 BlackBerry® smartphones with the BlackBerry® Enterprise Solution
  • Rolled out “Get Me Connected” program to 1,000 users: email, phone, SMS, Internet, organizer, attachment viewing, remote email reconciliation, wireless calendaring and remote data access

Results

  • Increased customer service
  • Reduced need for laptops on trips, offering savings in equipment costs
  • Balance between work and personal life
  • Connectivity during business interruptions and power outages with PIN-to-PIN communication
Industry Professional Services/Legal
Region North America
Company Size Large Enterprise
Type of Solution Sales Force Automation and CRM
Solution 20 BlackBerry smartphones with the BlackBerry Enterprise Solution. Rolled out “Get Me Connected” program, including mobile email, phone, SMS, Internet, organizer, attachment viewing, remote email reconciliation, wireless calendaring and remote data access
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