I think we are taking the lead in our industry by using Celltrak on BlackBerry smartphones. We are much more able to provide assurance of safety, quality and responsiveness using these technologies. – Deborah Bakti, Vice President, ParaMed

Business Challenge

ParaMed wanted to replace the paper-driven system it used to collect information on home visits and schedule shifts for its care workers with an automated solution that took advantage of GPS location-based technology.

Solution

Working with CellTrak, they deployed a wireless application for BlackBerry® smartphones that significantly reduced paperwork, automated manual processes and kept track of the record keeping involved in the delivery of home health care.

Results

  • Less paperwork, fewer phone calls, added benefit of text messaging and improved communication
  • Streamlined payroll and accurate expenses
  • Fewer billing delays
  • Proactive management of home care service due to timely access of information
Industry Life Sciences
Region Americas
Company Size Large Enterprise
Type of Solution Field Service, Customer Relationship Management (CRM) & Dispatch Operations
Solution CellTrak by CellTrak Technologies Inc.
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