The WolfeTech Sigma Solution with the BlackBerry solution offers the efficiency, cost savings and improved plan member care that PacifiCare hoped for.

Business Challenge

  • PacifiCare Health System is a $11 billion company offering health care products to more than 3 million health plan members
  • Review Nurses spending more time manually updating patient records than on patient care, resulting in high administration costs
  • Wanted to mobilize nurses and administrators to help improve productivity

Solution

  • Deployed BlackBerry® smartphones on the BlackBerry® Enterprise Server enabled with BlackBerry® Mobile Data Service
  • WolfeTech Sigma development toolkit enabled wireless completion of patient forms between nurses and administrators

Results

  • Reduced time spent filling out and faxing forms by 3.5 hours/day, allowing more patient time
  • Saved $46,000 per Review Nurse/per year
  • Eliminated need for dedicated administrator/Review Nurse teams
  • Reduced errors caused by handwriting
Industry Healthcare
Region Americas
Company Size Large Organization
Type of Solution Business Intelligence, Workflows and Approvals
Solution WolfeTech Sigma
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