Business Challenge

• Needed to automate the way field service technicians were completing paperwork while with patients
• Handwritten documents and old delivery system was slowing down the billing cycle and causing extra administrative effort

  Solution

  • Decided to build on existing BlackBerry® solution with the ExpeData Digital Writing System
  • Patient information and signatures are now electronically captured and sent wirelessly via BlackBerry smartphones to company databases

  Results

  • Faster billing cycle
  • Reduced administrative workload
  • Saves time for field personnel
  • No disruption to existing work process

  Industry	Life Sciences/Healthcare
  Region	Americas
  Company Size	Large Enterprise
  Type of Solution	Industry Specific Application, Peripherals – Digital Pen and Signature Capture
  Solution	The company had been using the BlackBerry® Enterprise Solution for three years and decided to build on it with the ExpeData Digital Writing System. Using the application on their BlackBerry smartphones, patient information and signatures are electronically captured and sent wirelessly to company databases.
  More Information	Business Case Study (PDF) Technical Case Study (PDF)