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Business Challenge
- Nerds On Site provides on-call IT services, such as desktop support, networking, web sites and developer skills to individuals and companies
- They needed a way to quickly dispatch trouble tickets to their mobile team of technicians
Solution
- They developed their own trouble ticket Java® application for their BlackBerry devices, which are deployed on the BlackBerry® Internet Service
- The solution automated the entire process by mobilizing data and improving the speed of responsiveness to their clients
Results
- Streamlined method of managing trouble tickets
- Used minimal IT resources
- Acquired new and marketable developer skills
| Industry | Manufacturing/Technology |
|---|---|
| Region | North America |
| Company Size | Large Enterprise |
| Type of Solution | Field Service, CRM and Dispatch Operations |
| Solution | Seed manager ticketing solution –developed in-house |
| More Information |
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