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Business Challenge
JJ Barnicke's sales people needed instant access to corporate property information to better serve clients and speed up sales cycles. They also needed wireless access to Customer Relationship Management (CRM) data that could help them grow new and existing customer relationships.
Solution
Using Wallace Mobile Enterprise (formerly MBiztech’s mDB™ Enterprise), they extended customer relationship management information from their in-house CRM system to BlackBerry® smartphones.
Results
Sales people can now offer better, onsite service to customers, answering detailed questions about the characteristics of various properties. They use their wireless CRM access to more effectively build customer relationships.
| Industry | Real Estate/Construction |
|---|---|
| Region | North America |
| Company Size | Large Enterprise |
| Type of Solution | Sales Force Automation and CRM, Business Intelligence |
| Solution | Wallace Mobile Enterprise (formerly mDB Enterprise from mBiztech) |
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