Newsroom
Local Navigation
Business Challenge
Mobile executives and field engineers for this Michigan energy company need to be on-call and accessible around the clock to keep power flowing to their customers. Their IT group needed a way to monitor the status of their BlackBerry® Infrastructure at all times to increase the efficiency of their communications.
Solution
Epoch Integration’s NeedTEXT Monitor for the BlackBerry® Enterprise Server allows IT staff to monitor the ongoing health of BlackBerry® services and troubleshoot service challenges.
Results
The Multimedia Foundry, a technology solutions provider, is able to maintain a high-performing BlackBerry Infrastructure for ITC. Alerts identify potential problems so IT staff can increase their response efficiency and ensure users are able to communicate. Reporting features offer a big picture view of the best way to manage the wireless infrastructure.
| Industry | Energy, Technology |
|---|---|
| Region | North America |
| Company Size | Large Enterprise |
| Type of Solution | Enhanced monitoring and management of the BlackBerry Enterprise Server |
| Solution | NeedTEXT Monitor—Monitoring application for the BlackBerry Enterprise Server from Epoch Integration |
| More Information |
|