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Business Challenge:
Michael Levine and his staff needed a way to receive notifications of technical issues with servers and troubleshoot the problems from the road.
Solution:
- Infinity Web Services deployed BlackBerry smartphones with BlackBerry® Internet Service
- They took advantage of software for the BlackBerry smartphone and now connect directly into their clients’ servers to address technical issues on-the-go
Results:
- Delivers on promise of client web site uptime by cutting response time to technical issues from 40 minutes to just a few minutes
- Remote access to trouble ticket system means better service
- Staff can stay in touch with clients without a lot of effort
| Industry | Technology/Manufacturing |
|---|---|
| Region | North America |
| Company Size | Small Business |
| Type of Solution | BlackBerry Internet Service |
| Solution | Network and Systems Management |
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