IBM

Abstract

• IBM wanted to enhance its collaborative, innovative culture with a wireless solution
• They also wanted to work together with Research In Motion (RIM) in a formal alliance that benefits their mutual customers
• This case study outlines how the formal alliance between these two technology powerhouses is beneficial for both IBM employees and enterprise clients worldwide

Solution

• The BlackBerry® Enterprise Solution was used to connect mobile employees using the Lotus suite of products and other applications
• IBM Global Technology Services, the division within IBM responsible for internal mobile solutions and servicing customers’ mobile needs, is focusing on mobility solutions for its enterprise clients

Results

• The BlackBerry solution connects the vast IBM employee network using the Lotus suite of collaboration products and other innovative applications
• By deploying the BlackBerry solution, IBM can experience significant ROI in recoverable time and costs
• The BlackBerry solution made a large-scale IBM deployment manageable and scalable
• The IBM and RIM formal alliance involves dedicated teams that share sales, product, services and technical know-how for tighter integration of their product and mobility services portfolios to create the best BlackBerry smartphone user experience for their mutual customers
• IBM customers benefit from managed services offered by GTS that simplify their own deployments
• IBM learns from its own internal wireless deployment and passes it on to customers, shortens deployment cycles and reduce downtime