Business Challenge

• Hughes, Hubbard & Reed LLP is a top-tier, Manhattan-based law firm with more than 330 attorneys practicing in seven offices worldwide
• Needed to maintain business continuity for attorneys, clients and IT personnel by ensuring uninterrupted communications in the event of a loss of network infrastructure due to natural or man-made disasters

Solution

• Hughes Hubbard & Reed established an enterprise-wide emergency communications network using METAmessage software from Onset Technology to optimize BlackBerry® PIN-to-PIN messaging capabilities
• Staff, attorneys and executives also use BlackBerry smartphones for email and calendar features and have spell checking and printing applications

Results

• Enhanced customer satisfaction by keeping attorney/client teams in contact
• Increased IT effectiveness by enabling immediate responses regardless of infrastructure status
• Disaster Recovery and Continuity of Operations (COOP) mandates were quickly and effectively fulfilled so the company is ready for emergencies