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Harland

BlackBerry provides us with a reliable, scalable and dynamic platform that has proven to be the best possible choice in a sea of options. – Jeff Cahill, IT Department Manager

Business Challenge

  • The Harland Technology Services (HTS) team maintains and repairs computer hardware for their business customers
  • They wanted to update and enhance field service automation by improving the responsiveness and efficiency of service calls while maintaining a competitive edge in the industry

Solution

  • HTS developed a custom BlackBerry® application in-house for their field technicians using the BlackBerry® Java® Development Environment and called it the Mobile Service Delivery solution

Results

  • More timely communications and improved workflow
  • Better customer service and responsiveness
  • Increased IT effectiveness
  • Enhanced customer satisfaction
Industry Technology
Region Americas
Company Size Large Enterprise
Type of Solution Field Service, CRM and Dispatch Operations
Solution Mobile Service Delivery – A custom application developed in-house
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