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Business Challenge
- This high-end kitchen appliance manufacturer, with a staff of five, needs to be on top of serving customers and keeping up relationships with distributors
- Most of their business is conducted via email, or through forms on their web site, which was often difficult to keep up to date
Solution
- Deployed BlackBerry® smartphones because the Managing Director could rely on emails being pushed directly to his device
- BlackBerry® Messenger was popular with clients and would give staff the ability to send instant messages and stay in touch
Results
- Ability to relay orders from the company web site with remote email helped shorten turnaround on orders from one day to a few minutes
- Management is more accessible
- Better customer service
| Industry | Retail/Wholesale |
|---|---|
| Region | Americas |
| Company Size | Small Business |
| Type of Solution | Mobile Email and PIM |
| Solution | BlackBerry® Internet Service |
| More Information |