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Diarco

We expanded our existing business system to enable order-taking via the BlackBerry solution. This new work methodology improves client service, increases sales and eliminates the mistakes that were being made in the past. - Guido Suraski, Diarco

Business Challenge

Diarco’s objective was to enable its sales force to remotely take online orders for 20,000 products, from their BlackBerry® smartphones, in more than 50,000 points-of-sale throughout the country.

Solution

  • Diarco gave their sales representatives BlackBerry smartphones with an application developed by Insomnia® Business Solutions, a BlackBerry® Alliance Member
  • The solution enabled sales reps to stay connected with Diarco, giving them mobile access to the online ordering system and the ability to verify stock availability remotely

Results

  • Reduction in delivery and invoicing times
  • Reassignment of data entry employees to more productive tasks
  • Improved order fulfillment and reduction in ordering errors
  • Image and customer service improvement
Industry Retail/Wholesale
Region Latin America
Company Size Large Enterprise
Type of Solution Inventory and Supply-chain Management, Sales Force Automation
Solution Custom application from Insomnia Business Solutions
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