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Business Challenge
- A third-party contractor that provides metering and disconnection services for major utility companies
- Needed to improve its dispatching methods to field technicians
- Required increase in reporting cycle timeliness and decrease in heavy workload on the administrative end
Solution
- Deployed 15 BlackBerry® smartphones on the BlackBerry® Enterprise Server, equipped with the BlackBerry® Mobile Data System (BlackBerry MDS) feature
- Implemented Flowfinity Actions, a field service dispatch application
- A customized application allowed access to specific data
Results
- More efficient technicians in the field with a reduction in reported errors
- Cost savings by reducing the need for overtime hours and two back office staff members
- Significant decrease in reporting time to clients from eight hours to 30 minutes
| Industry | Utilities & Energy |
|---|---|
| Region | North America |
| Company Size | Large Enterprise |
| Type of Solution | Field Service & Dispatch Operations |
| Solution | Flowfinity Actions |
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