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Business Challenge
Commercial Air Conditioning, Inc. & Electric (CAC-CE) wanted to streamline their work order dispatch process. They needed a mobile wireless solution that could enable a faster, more complete exchange of work order information and updates between office dispatchers, field service technicians and managers.
Solution
CAC-CE installed BlackBerry® Professional Software and provided all employees with BlackBerry smartphones equipped with the WorkTrack™ Service Management application by Corrigo™.
Results
- Reduction in phone calls from mobile field service technicians to dispatch
- Helped increase productivity of field service personnel
- Ability for managers to approve urgent work order requests on-the-go enhances customer experience
- Wireless access to email lets managers approve work orders from the field, speeding up the approval process
| Industry | Construction |
|---|---|
| Region | Americas |
| Company Size | Small Business |
| Type of Solution | BlackBerry smartphones and BlackBerry Professional Software |
| Solution | WorkTrack Service Management by Corrigo |
| More Information |