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City of Hamilton

The beauty of our new system is that we’ve given it to people who have never touched a computer, never touched email, and they’re able to jump right on. – Chris Phinney, Systems Analyst, City of Hamilton

Business Challenge

The City of Hamilton needed to automate a manual work order system using the BlackBerry® solution to better organize and manage how facilities work is assigned, completed and reported across the City’s 700 buildings and 3000 properties.

Solution

The City of Hamilton deployed NOMAD, an application from Horizant, for BlackBerry smartphones, which mobilizes the way facilities management is handled. The solution is designed to automatically push out work orders from the City of Hamilton’s back-end database, which are then received by tradespeople on their BlackBerry smartphones.

Results

  • Builds on existing IT systems and, according to the City’s internal analysis, helped deliver 460% ROI
  • Contributed to a near doubling of work order closure rates
  • Provides better overall job management
  • Positions the City of Hamilton as inspiration for efficiency
Industry Government
Region Americas
Company Size Large Organization
Type of Solution Field Service, Customer Relationship Management (CRM) and Dispatch Operations
Solution NOMAD by Horizant
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