Our installers love the BlackBerry smartphones. We expected some difficulty in getting them on board, but they caught on immediately. – Ed Vandemeer, Vice President Installations, Centra Windows Ltd.

Business Challenge

Centra Windows Ltd. wanted to replace a paper system for dispatching and managing work performed by window installation field staff with an automated solution that’s more efficient, easily tracked and reflects the optimized process developed by the business.

Solution

  • Flowfinity Actions on BlackBerry® smartphones
  • Created applications to handle job scheduling, time entry and materials management directly from BlackBerry smartphones

Results

  • Less paper, more efficiency
  • Overview of business in reports helps control costs and improve profitability
  • Opportunity to rethink and improve business processes
  • Better service to customers
Industry Construction
Region Americas
Company Size Medium Enterprise
Type of Solution Field Service, Customer Relationship Management (CRM) and Dispatch Operations
BlackBerry Alliance Member Solution Flowfinity Actions by Flowfinity Wireless on BlackBerry smartphones
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