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Belron Canada

We've reduced our ability to dispatch a technician to a customer from two days to a few hours, plus technicians are more productive, completing up to five work orders per day from the two they used to handle. - Stephane Turbide, IT Director

Business Challenge

  • Belron Canada® is a nationwide vehicle glass repair and replacement company
  • Wanted to offer mobile repair teams a wireless approach to being dispatched, completing work orders and invoicing customers
  • Needed a solution that easily fit within their current IT infrastructure

Solution

  • Extended the value of their current BlackBerry® deployment with a wireless field force application
  • Soluteo, specialists in custom-developed BlackBerry applications, built their custom field service solution

Results

  • Leverages investment in existing IT infrastructure
  • Technology increases company performance
  • Mobile printing simplifies life on-the-road
  • A solution with room to grow
Industry Retail/Wholesale
Region North America
Company Size Large Enterprise
Type of Solution Field Service, CRM and Dispatch Operations
Solution Customized Field Service Solution from Soluteo
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