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Business Challenge:
AppraiserMatch.com is a search engine that helps real estate appraisers and customers find each other
Need to deliver on a company commitment to respond to customers within 12 hours of a query, even when staff members are not in the office
Solution:
An application developed in-house allows them to update details on the AppraiserMatch.com web site remotely with their BlackBerry® smartphones
Employees were given BlackBerry smartphones, equipped with the BlackBerry® Internet Service, to respond to emails from customers as quickly as possible
Results:
- A single device to carry
- Delivers on their service guarantee
- Keeps it personal — customers appreciate dealing with a real person via email
- Keeps business moving with the ability to remotely update their web site
| Industry | Real Estate & Construction |
|---|---|
| Region | North America |
| Company Size | Small Business |
| Type of Solution | In-house remote web updating application |
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