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Alagasco

Using BlackBerry smartphones with the MWA Intelligence solution has changed our business by giving us the ability to dispatch service mechanics more efficiently and serve our customers more effectively.- Lynn Lovelady, IT & PMO Director

Business Challenge

Alagasco wanted to upgrade from a paper-based system used to dispatch and track service mechanics who provide gas service at customers’ homes. They needed a solution that was wireless, where the process is automated, flexible and streamlined.

Solution

Alagasco worked with MWA Intelligence to adapt a mobile service management solution designed to meet Alagasco’s requirements. The service mechanics began using BlackBerry® smartphones to receive and respond to work orders faster and more efficiently, and their job status was wirelessly reported to the back-end system.

Results

  • Streamlines and improves service mechanic’s job
  • Increases productivity
  • Enhanced customer satisfaction
  • Improved resource utilization
Industry Utilities
Region Americas
Company Size Large Enterprise – 1000 employees
Type of Solution Field Service/Customer Relationship Management (CRM) Dispatch Operations
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