BlackBerry® Incident Based Support for Developers is a pay-for-support program that allows you to contact Research In Motion (RIM) for any development issues that require assistance from the RIM Application Development Support Team.

This support program covers developers using any of the available BlackBerry development tools, such as the BlackBerry® Java® Development Environment (BlackBerry JDE), BlackBerry® JDE Plug-in for Eclipse, BlackBerry®MDS Studio, BlackBerry® Plug-in for Microsoft®Visual Studio®, Plazmic® Content Developer’s Kit and browser development. It allows you to pay for and receive technical support when you need it most—at the time of the support issue.

Pricing for BlackBerry Incident Based Support

A developer incident is defined as the resolution of a problem that cannot be divided into sub-problems. Prices for incident based support are as follows:

Contacting Us

To use BlackBerry Incident Based Support, please email us at devsupport@rim.com.

To help you avoid any unnecessary support charges, we suggest you perform the following actions prior to contacting RIM:

1. Visit the Technical Knowledge Center for access to knowledge base articles specifically for developers.
2. Visit the Discussion Forum for Developers to ask questions and share best practices and insights.
3. Check the BlackBerry Developer Journal, a technical journal designed to provide tutorials and in-depth detail on development topics related to the BlackBerry platform.

*Note: There will be no charge for incidents resulting from BlackBerry software defects or known issues.