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BlackBerry Incident Based Support for Developers is a pay-for-support program that allows you to contact Research In Motion (RIM) for any development issues that require assistance from the RIM Application Development Support Team.
This support program covers developers using any of the available BlackBerry® development tools, such as the BlackBerry® Java® Development Environment (BlackBerry JDE), BlackBerry® JDE Plug-in for Eclipse™, BlackBerry®MDS Studio, BlackBerry® Plug-in for Microsoft® Visual Studio®, Plazmic® Content Developer’s Kit and browser development. It allows you to pay for and receive technical support when you need it most—at the time of the support issue.
Contacting Us
To use BlackBerry Incident Based Support, please email us at devsupport@rim.com.
To help you avoid any unnecessary support charges, we suggest you perform the following actions prior to contacting RIM:
- Visit the Developer Knowledge Base for access to knowledge base articles specifically for developers.
- Visit the Discussion Forum for Developers to ask questions and share best practices and insights.
- Check the BlackBerry Developer Video Library, an invaluable resource covering a wide range of topics.
*Note: There will be no charge for incidents resulting from BlackBerry software defects or known issues.
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